- Strong expertise in menswear, with a solid understanding of menswear products, trends, fit, and styling.
- Act as the main point of contact and ambassador for Mytheresa's top clients, building strong long-term relationships
- Drive customer loyalty and increased spend through personalized styling, tailored recommendations, and proactive outreach
- Curate individual communications and weekly product selections based on client preferences, purchase history, and shopping behavior
- Identify and execute sales, acquisition, and cross-selling opportunities to achieve commercial targets
- Create innovative clienteling and selling initiatives to further enhance the luxury customer experience
- Organize and support VIP events and entertainment programs for top customers, ensuring exceptional brand experiences
- Collaborate closely with Buying, Brand Marketing, and external brands to manage client preferences, re-orders, and sold-out item requests
3-5 years of experience in a similar client-facing role within luxury fashion, ideally in e-commerce - Passionate about delivering exceptional customer service with a proactive, hands-on mindset
- Strong affinity for fashion, luxury, lifestyle trends, and digital technology
- Sales-driven, entrepreneurial, and motivated to exceed targets
- Innovative, creative, and confident in building personalized customer experiences
- Highly organized, detail-oriented, and tech-savvy with excellent communication skills
- Fluent in English, both written and spoken; additional languages are a plus
Mytheresa is a leading luxury multi-brand digital platform. Founded as a boutique in 1987, Mytheresa launched online in 2006 and offers ready-to-wear, shoes, bags and accessories for womenswear, menswear, kidswear as well as lifestyle products and fine jewelry. The highly curated edit of up to 250 brands focuses on true luxury brands such as Bottega Veneta, Brunello Cucinelli, Dolce&Gabbana, Gucci, Loewe, Loro Piana, Moncler, Prada, Saint Laurent, The Row, Valentino, and many more. Mytheresa's unique digital experience is based on a sharp focus on high-end luxury shoppers, exclusive product and content offerings, leading technology and analytical platforms as well as high quality service operations. Mytheresa is part of LuxExperience, the leading digital, multi-brand luxury group. - Up to 32 days of holiday, depending on the length of service, starting with 28 days
- Mobile office with up to 20% of your total contracted hours (job and position permitting)
- Language & e-learning courses
- Staff discount of up to 30%
- Family-friendly policies
- Discounted membership for selected sports platforms & gyms
- Access to LinkedIn Learning
- Individual support on mental health & well-being
- Social Day
- Employee Share Purchase Plan
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Personal Shopping And Client Relations Manager (F/M/D) in City of Westminster employer: MYTHERESA
Mytheresa is an exceptional employer that prioritises employee well-being and professional growth, offering a vibrant work culture in the heart of London. With generous benefits such as up to 32 days of holiday, flexible working arrangements, and a strong commitment to diversity and inclusion, employees are empowered to thrive both personally and professionally. The role of Personal Shopping and Client Relations Manager provides a unique opportunity to engage with luxury clients while being part of a dynamic team that values creativity and innovation.
