At a Glance
- Tasks: Build strong relationships with top clients and enhance their luxury shopping experience.
- Company: Join Mytheresa, a leading global digital luxury shopping platform.
- Benefits: Enjoy up to 32 days holiday, staff discounts, and flexible working options.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
- Why this job: Be the ambassador for luxury fashion and make a real impact on client experiences.
- Qualifications: 3-5 years in luxury fashion client relations and a passion for exceptional service.
The predicted salary is between 40000 - 50000 £ per year.
Mytheresa is one of the leading global digital luxury shopping platforms. Our unique digital experience is based on a sharp focus on high-end luxury shoppers, exclusive product and content offerings, leading technology and analytical platforms as well as high quality service operations. Since January 2021 we are a listed company on the New York Stock Exchange. More than 1,900 employees from over 100 countries work passionately to provide the best shopping experience. To support our Client Relations team we are searching for a Personal Shopping and Client Relations Manager (Maternity cover) to be based in our London office.
What you will do
- Act as the main point of contact and ambassador for Mytheresa’s top clients, building strong long-term relationships.
- Drive customer loyalty and increased spend through personalized styling, tailored recommendations, and proactive outreach.
- Curate individual communications and weekly product selections based on client preferences, purchase history, and shopping behavior.
- Identify and execute sales, acquisition, and cross-selling opportunities to achieve commercial targets.
- Create innovative clienteling and selling initiatives to further enhance the luxury customer experience.
- Organize and support VIP events and entertainment programs for top customers, ensuring exceptional brand experiences.
- Collaborate closely with Buying, Brand Marketing, and external brands to manage client preferences, re-orders, and sold-out item requests.
Who you are
- 3–5 years of experience in a similar client-facing role within luxury fashion, ideally in e-commerce.
- Passionate about delivering exceptional customer service with a proactive, hands-on mindset.
- Strong affinity for fashion, luxury, lifestyle trends, and digital technology.
- Sales-driven, entrepreneurial, and motivated to exceed targets.
- Innovative, creative, and confident in building personalized customer experiences.
- Highly organized, detail-oriented, and tech-savvy with excellent communication skills.
- Fluent in English, both written and spoken; additional languages are a plus.
What we offer
- Up to 32 days of holiday, depending on the length of service, starting with 28 days.
- Mobile office with up to 20% of your total contracted hours (job and position permitting).
- Language & e-learning courses.
- Staff discount of up to 30%.
- Family-friendly policies.
- Discounted membership for selected sports platforms & gyms.
- Access to LinkedIn Learning.
- Individual support on mental health & well-being.
- Social Day.
- Employee Share Purchase Plan.
LuxExperience is an equal opportunities employer, we encourage people with a diverse range of backgrounds to apply. We recognize and celebrate the benefits that diversity brings to our workplace, our business and our customers. We welcome and will consider all applications regardless of race and nationality, religion, color, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any other legally protected characteristics. If you require any reasonable adjustments to complete your application, please do not hesitate to advise us accordingly.
Experience Level: Mid-Senior level
Workplace Type: Hybrid
Personal Shopping and Client Relations Manager (Maternity cover) @Mytheresa employer: Mytheresa UK Services Limited
Mytheresa is an exceptional employer, offering a vibrant work culture that celebrates diversity and innovation within the luxury fashion sector. Employees benefit from generous holiday allowances, flexible working arrangements, and extensive professional development opportunities, all while being part of a dynamic team dedicated to delivering unparalleled customer experiences. With a strong emphasis on employee well-being and a commitment to fostering long-term relationships with clients, Mytheresa provides a rewarding environment for those passionate about luxury retail.
Contact Details:
Mytheresa UK Services Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Personal Shopping and Client Relations Manager (Maternity cover) @Mytheresa
✨Tip Number 1
Network like a pro! Reach out to people in the luxury fashion industry, especially those connected to Mytheresa. A friendly chat can open doors and give you insights that might just land you that interview.
✨Tip Number 2
Show off your personality! When you get the chance to meet potential employers, whether at events or casual meet-ups, let your passion for fashion and client relations shine through. Authenticity goes a long way!
✨Tip Number 3
Prepare for the unexpected! Be ready to discuss how you would handle specific client scenarios or challenges in the luxury market. This shows you're not just about theory but can think on your feet.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Mytheresa team.
We think you need these skills to ace Personal Shopping and Client Relations Manager (Maternity cover) @Mytheresa
Some tips for your application 🫡
Show Your Passion for Luxury Fashion:When writing your application, let your love for luxury fashion shine through! Share specific examples of how you've engaged with high-end brands or trends. We want to see that you’re not just applying for a job, but that you genuinely care about the industry.
Tailor Your Application:Make sure to customise your CV and cover letter for this role. Highlight your relevant experience in client relations and any achievements that demonstrate your ability to drive customer loyalty. We appreciate when candidates take the time to align their skills with what we’re looking for!
Be Personable and Professional:Remember, this role is all about building relationships! Use a friendly yet professional tone in your written application. Show us your communication skills and how you can connect with clients, as this is key to succeeding in the Personal Shopping and Client Relations Manager position.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of being noticed. It’s super easy and ensures your application goes straight to the right people. Plus, it shows us you’re serious about joining the Mytheresa team!
How to prepare for a job interview at Mytheresa UK Services Limited
✨Know Your Luxury Fashion
Make sure you brush up on the latest trends in luxury fashion and e-commerce. Familiarise yourself with Mytheresa’s product offerings and understand what sets them apart from competitors. This knowledge will help you demonstrate your passion for the brand and the industry during the interview.
✨Showcase Your Client Relations Skills
Prepare specific examples of how you've successfully built relationships with clients in previous roles. Think about times when you exceeded customer expectations or turned a challenging situation into a positive experience. This will show that you have the hands-on mindset they’re looking for.
✨Be Ready to Discuss Personalisation
Since the role involves curating tailored recommendations, be prepared to discuss how you would approach personalising the shopping experience for clients. Consider how you can leverage data and insights to enhance client interactions and drive loyalty.
✨Demonstrate Your Organisational Skills
As this position requires strong organisational abilities, think of ways to showcase your detail-oriented nature. You might want to share examples of how you've managed multiple client accounts or organised events in the past, highlighting your ability to juggle various tasks effectively.
