At a Glance
- Tasks: Build strong relationships with top clients and enhance their luxury shopping experience.
- Company: Join Mytheresa, a leading global digital luxury shopping platform.
- Benefits: Enjoy up to 32 days holiday, staff discounts, and flexible working options.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
- Why this job: Be the ambassador for luxury fashion and make a real impact on client experiences.
- Qualifications: 3-5 years in luxury fashion client relations and a passion for exceptional service.
The predicted salary is between 40000 - 50000 £ per year.
Mytheresa is one of the leading global digital luxury shopping platforms. Our unique digital experience is based on a sharp focus on high-end luxury shoppers, exclusive product and content offerings, leading technology and analytical platforms as well as high quality service operations. Since January 2021 we are a listed company on the New York Stock Exchange. More than 1,900 employees from over 100 countries work passionately to provide the best shopping experience. To support our Client Relations team we are searching for a Personal Shopping and Client Relations Manager (Maternity cover) to be based in our London office.
What you will do
- Act as the main point of contact and ambassador for Mytheresa’s top clients, building strong long-term relationships.
- Drive customer loyalty and increased spend through personalized styling, tailored recommendations, and proactive outreach.
- Curate individual communications and weekly product selections based on client preferences, purchase history, and shopping behavior.
- Identify and execute sales, acquisition, and cross-selling opportunities to achieve commercial targets.
- Create innovative clienteling and selling initiatives to further enhance the luxury customer experience.
- Organize and support VIP events and entertainment programs for top customers, ensuring exceptional brand experiences.
- Collaborate closely with Buying, Brand Marketing, and external brands to manage client preferences, re-orders, and sold-out item requests.
Who you are
- 3–5 years of experience in a similar client-facing role within luxury fashion, ideally in e-commerce.
- Passionate about delivering exceptional customer service with a proactive, hands-on mindset.
- Strong affinity for fashion, luxury, lifestyle trends, and digital technology.
- Sales-driven, entrepreneurial, and motivated to exceed targets.
- Innovative, creative, and confident in building personalized customer experiences.
- Highly organized, detail-oriented, and tech-savvy with excellent communication skills.
- Fluent in English, both written and spoken; additional languages are a plus.
What we offer
- Up to 32 days of holiday, depending on the length of service, starting with 28 days.
- Mobile office with up to 20% of your total contracted hours (job and position permitting).
- Language & e-learning courses.
- Staff discount of up to 30%.
- Family-friendly policies.
- Discounted membership for selected sports platforms & gyms.
- Access to LinkedIn Learning.
- Individual support on mental health & well-being.
- Social Day.
- Employee Share Purchase Plan.
LuxExperience is an equal opportunities employer, we encourage people with a diverse range of backgrounds to apply. We recognize and celebrate the benefits that diversity brings to our workplace, our business and our customers. We welcome and will consider all applications regardless of race and nationality, religion, color, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any other legally protected characteristics. If you require any reasonable adjustments to complete your application, please do not hesitate to advise us accordingly.
Experience Level: Mid-Senior level
Workplace Type: Hybrid
Personal Shopping and Client Relations Manager (Maternity cover) @Mytheresa in London employer: Mytheresa UK Services Limited
Mytheresa is an exceptional employer, offering a vibrant work culture that celebrates diversity and innovation within the luxury fashion e-commerce sector. Employees benefit from generous holiday allowances, flexible working arrangements, and extensive professional development opportunities, all while being part of a passionate team dedicated to delivering unparalleled customer experiences. With a strong emphasis on employee well-being and a supportive environment, Mytheresa stands out as a rewarding place to grow your career in the heart of London.
Contact Details:
Mytheresa UK Services Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Personal Shopping and Client Relations Manager (Maternity cover) @Mytheresa in London
✨Tip Number 1
Network like a pro! Reach out to people in the luxury fashion industry, especially those connected to Mytheresa. Attend events, join online forums, and don’t be shy about sliding into DMs on LinkedIn. You never know who might help you land that interview!
✨Tip Number 2
Show off your personality! When you get the chance to chat with someone from Mytheresa, let your passion for luxury fashion shine through. Share your ideas on client relations and how you can enhance the shopping experience. Remember, they want to see the real you!
✨Tip Number 3
Prepare for the interview by researching Mytheresa’s latest trends and products. Bring insights on how you can drive customer loyalty and sales. This shows you’re not just another candidate; you’re someone who’s genuinely interested in making an impact!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Mytheresa team. Don’t forget to follow up after applying; a little persistence can go a long way!
We think you need these skills to ace Personal Shopping and Client Relations Manager (Maternity cover) @Mytheresa in London
Some tips for your application 🫡
Show Your Passion for Luxury Fashion:When writing your application, let your love for luxury fashion shine through! Share specific examples of how you've engaged with high-end brands or trends. We want to see that you’re not just applying for a job, but that you genuinely care about the industry.
Tailor Your Application:Make sure to customise your CV and cover letter for this role. Highlight your relevant experience in client relations and any achievements that demonstrate your ability to drive customer loyalty. We appreciate when candidates take the time to align their skills with what we’re looking for!
Be Personable and Professional:Remember, this role is all about building relationships! Use a friendly yet professional tone in your written application. We want to get a sense of your personality and how you would connect with our top clients, so don’t be afraid to let your character come through.
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way to ensure it gets into the right hands! Plus, you’ll find all the details you need about the role and our company culture there.
How to prepare for a job interview at Mytheresa UK Services Limited
✨Know Your Luxury Fashion
Make sure you brush up on the latest trends in luxury fashion and e-commerce. Familiarise yourself with Mytheresa's product offerings and understand what sets them apart from competitors. This knowledge will help you demonstrate your passion for the brand and the industry during the interview.
✨Showcase Your Client Relations Skills
Prepare specific examples of how you've built strong relationships with clients in previous roles. Highlight your proactive approach to customer service and any successful initiatives you've implemented to enhance client experiences. This will show that you're ready to take on the responsibilities of the Personal Shopping and Client Relations Manager.
✨Be Ready to Discuss Sales Strategies
Think about how you can drive customer loyalty and increase spend through personalised styling and tailored recommendations. Be prepared to share your ideas on innovative clienteling and selling initiatives that could enhance the luxury shopping experience at Mytheresa.
✨Practice Your Communication Skills
Since excellent communication is key in this role, practice articulating your thoughts clearly and confidently. Consider doing mock interviews with a friend or using online resources to refine your responses. This will help you convey your ideas effectively and make a great impression.
