At a Glance
- Tasks: Manage client relationships and provide personalised styling for luxury menswear.
- Company: Join Mytheresa, a leading global digital luxury shopping platform.
- Benefits: Enjoy a 30% staff discount, private medical insurance, and flexible working options.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
- Why this job: Be the ambassador for top clients and enhance their luxury shopping experience.
- Qualifications: 3-5 years in luxury fashion with a passion for customer service and sales.
The predicted salary is between 40000 - 50000 £ per year.
Mytheresa is one of the leading global digital luxury shopping platforms. Our unique digital experience is based on a sharp focus on high-end luxury shoppers, exclusive product and content offerings, leading technology and analytical platforms as well as high quality service operations.
To support our Client Relations team we are searching for a Personal Shopping and Client Relations Manager (Maternity cover) to be based in our London office.
WHAT YOU WILL DO
- Strong expertise in menswear, with a solid understanding of menswear products, trends, fit, and styling.
- Act as the main point of contact and ambassador for Mytheresa’s top clients, building strong long-term relationships.
- Drive customer loyalty and increased spend through personalized styling, tailored recommendations, and proactive outreach.
- Curate individual communications and weekly product selections based on client preferences, purchase history, and shopping behavior.
- Identify and execute sales, acquisition, and cross-selling opportunities to achieve commercial targets.
- Create innovative clienteling and selling initiatives to further enhance the luxury customer experience.
- Organize and support VIP events and entertainment programs for top customers, ensuring exceptional brand experiences.
- Collaborate closely with Buying, Brand Marketing, and external brands to manage client preferences, re-orders, and sold-out item requests.
WHO YOU ARE
- 3–5 years of experience in a similar client-facing role within luxury fashion, ideally in e-commerce.
- Passionate about delivering exceptional customer service with a proactive, hands-on mindset.
- Strong affinity for fashion, luxury, lifestyle trends, and digital technology.
- Sales-driven, entrepreneurial, and motivated to exceed targets.
- Innovative, creative, and confident in building personalized customer experiences.
- Highly organized, detail-oriented, and tech-savvy with excellent communication skills.
- Fluent in English, both written and spoken; additional languages are a plus.
WHAT WE OFFER
- 30% staff discount on mytheresa.com.
- Private Medical Insurance.
- Family Friendly Policies.
- Access to Wellhub.
- 28 days of holiday p.a.
- Mobile office with up to 20% of your total contracted hours (job and position permitting).
- Workplace pension plan.
- Language classes.
Mytheresa is an equal opportunities employer, we encourage people with a diverse range of backgrounds to apply. We recognize and celebrate the benefits that diversity brings to our workplace, our business and our customers. We welcome and will consider all applications regardless of race and nationality, religion, color, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any other legally protected characteristics.
If you require any reasonable adjustments to complete your application, please do not hesitate to advise us accordingly.
Experience Level: Mid-Senior level
Workplace Type: Hybrid
Personal Shopping and Client Relations Manager - Menswear Specialist (Maternity cover) @Mytheresa employer: mytheresa.com GmbH
Mytheresa is an exceptional employer, offering a vibrant work culture in the heart of London, where creativity and innovation thrive. With a strong commitment to employee growth, we provide extensive benefits including a generous staff discount, private medical insurance, and family-friendly policies, all while fostering a diverse and inclusive environment. Join us to be part of a leading global luxury shopping platform that values your contributions and supports your professional journey.
