At a Glance
- Tasks: Manage personal shopping for luxury menswear and build strong client relationships.
- Company: Join Mytheresa, a leading global digital luxury shopping platform.
- Benefits: Enjoy a 30% staff discount, private medical insurance, and 28 days holiday.
- Other info: Hybrid work environment with opportunities for career growth and diversity.
- Why this job: Be the ambassador for top clients and enhance their luxury shopping experience.
- Qualifications: 3-5 years in luxury fashion with a passion for exceptional customer service.
The predicted salary is between 40000 - 50000 £ per year.
Mytheresa is one of the leading global digital luxury shopping platforms. Our unique digital experience is based on a sharp focus on high-end luxury shoppers, exclusive product and content offerings, leading technology and analytical platforms as well as high quality service operations.
To support our Client Relations team we are searching for a Personal Shopping and Client Relations Manager (Maternity cover) to be based in our London office.
WHAT YOU WILL DO
- Strong expertise in menswear, with a solid understanding of menswear products, trends, fit, and styling.
- Act as the main point of contact and ambassador for Mytheresa’s top clients, building strong long-term relationships.
- Drive customer loyalty and increased spend through personalized styling, tailored recommendations, and proactive outreach.
- Curate individual communications and weekly product selections based on client preferences, purchase history, and shopping behavior.
- Identify and execute sales, acquisition, and cross-selling opportunities to achieve commercial targets.
- Create innovative clienteling and selling initiatives to further enhance the luxury customer experience.
- Organize and support VIP events and entertainment programs for top customers, ensuring exceptional brand experiences.
- Collaborate closely with Buying, Brand Marketing, and external brands to manage client preferences, re-orders, and sold-out item requests.
WHO YOU ARE
- 3–5 years of experience in a similar client-facing role within luxury fashion, ideally in e-commerce.
- Passionate about delivering exceptional customer service with a proactive, hands-on mindset.
- Strong affinity for fashion, luxury, lifestyle trends, and digital technology.
- Sales-driven, entrepreneurial, and motivated to exceed targets.
- Innovative, creative, and confident in building personalized customer experiences.
- Highly organized, detail-oriented, and tech-savvy with excellent communication skills.
- Fluent in English, both written and spoken; additional languages are a plus.
WHAT WE OFFER
- 30% staff discount on mytheresa.com.
- Private Medical Insurance.
- Family Friendly Policies.
- Access to Wellhub.
- 28 days of holiday p.a.
- Mobile office with up to 20% of your total contracted hours (job and position permitting).
- Workplace pension plan.
- Language classes.
Experience is an equal opportunities employer, we encourage people with a diverse range of backgrounds to apply. We recognize and celebrate the benefits that diversity brings to our workplace, our business and our customers. We welcome and will consider all applications regardless of race and nationality, religion, color, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any other legally protected characteristics.
If you require any reasonable adjustments to complete your application, please do not hesitate to advise us accordingly.
Experience Level: Mid-Senior level
Workplace Type: Hybrid
StudySmarter Expert Advice🤫
We think this is how you could land Personal Shopping and Client Relations Manager - Menswear Specialist (Maternity cover) @Mytheresa in London
✨Get Your Foot in the Door Early
In retail, many temporary roles pop up during peak seasons, like Christmas or summer sales. Keep an eye on the calendars for these spikes and start scouting for opportunities a bit in advance. We can even help you stay sharp on your search!
✨Utilise Local Connections
Visit local shops in person and chat with managers about potential temporary openings. Many retail positions are filled by word-of-mouth, so don’t underestimate the power of a good conversation while you grab a coffee or do your weekly shopping!
✨Show Off Your Availability
Retail managers love flexibility! Make sure to highlight your availability in a casual chat or when you apply through our website. The more open you are to work varied shifts, the more likely they are to bring you on board—especially for temporary gigs!
✨Be Ready for On-the-Spot Interviews
When you walk into a shop, be prepared for the possibility of an on-the-spot interview. Dress comfortably but smartly, have a few key points about your experience ready, and be enthusiastic. Remember, it’s all about making that positive first impression!
We think you need these skills to ace Personal Shopping and Client Relations Manager - Menswear Specialist (Maternity cover) @Mytheresa in London
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any relevant experience you've got, whether it’s casual jobs or volunteer work. Employers want to see that you can interact well with customers, so think about any instances where you've gone the extra mile to help someone out.
Flexibility Is Your Best Friend:Since this is a temporary position, you should emphasise your flexibility in your application. Mention your availability clearly in your cover letter and CV—employers love knowing they can rely on you to work varied hours, especially during busy periods!
Keep It Short and Sweet:For temporary roles, we don’t need an essay! Keep your CV and cover letter concise, focusing on the most relevant experiences and skills. Highlight any specific retail achievements, like sales targets met or product knowledge that demonstrates your eagerness to dive straight in.
Tailor Your Application to mytheresa.com GmbH:Don’t forget to personalise your application for mytheresa.com GmbH! Take a look at their values and product range, and if you’ve had previous experience with similar brands, mention that. It shows you’re genuinely interested in the role and have a good understanding of what they do.
How to prepare for a job interview at mytheresa.com GmbH
✨Show Off Your Customer Service Skills
In retail, it's all about customer interaction, so be ready to share examples of how you've handled tough customer situations. We recommend thinking through a couple of scenarios before the interview where you went above and beyond to help a customer, as these can really make you stand out.
✨Brush Up on Product Knowledge
Temporary roles often have a steep learning curve because you'll need to pick up product knowledge fast. Take some time to familiarise yourself with the main products or services that mytheresa.com GmbH offers, and if possible, try to understand their current promotions. It’ll give you the edge to engage customers effectively.
✨Flexibility is Key
Being in a temporary retail role means you may need to adapt quickly to different tasks or shifts. Be prepared to highlight your flexibility and willingness to take on varied responsibilities during the interview. Think of examples where you've had to juggle multiple tasks at once – that’ll show you're a great fit for the dynamic retail environment.
✨Demonstrate Team Spirit
Since retail roles often require collaboration, be ready to showcase your teamwork skills. Share experiences where you worked well with colleagues, especially in fast-paced situations. This will underline your ability to slot into the team at mytheresa.com GmbH and contribute positively during your temporary stint.
