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For Companies At a Glance
- Tasks: Be the friendly voice for our tenants, handling calls and scheduling appointments.
- Company: Join Morgan Sindall Property Services, a leader in improving community living conditions.
- Benefits: Enjoy flexible working, 26 days holiday, and a range of health perks.
- Why this job: Make a real difference in people's lives while building your career.
- Qualifications: Experience in customer service and strong communication skills are essential.
- Other info: Join a diverse team focused on innovation and customer satisfaction.
The predicted salary is between 24000 - 36000 £ per year.
Working hours: 13:00–17:00 (Part-time, Permanent).
About the Role
We are looking to recruit a Customer Service Advisor to join our busy call centre team in Chingford. In this role, you will be the first point of contact for our tenants, handling incoming calls and scheduling appointments efficiently to ensure we meet our Service Level Agreements. You will manage bookings using our MSI scheduling system, allocate operatives and subcontractors to jobs, and keep customers fully informed at every step. You will also liaise with supervisors to ensure all materials and equipment are ready ahead of scheduled appointments. A key part of your role will be handling a variety of customer queries, ranging from routine repair requests to more complex or sensitive issues. Your goal is to provide a professional, empathetic service that builds trust and confidence with every customer interaction.
About You
- Proven experience in a call centre or a customer service role delivering high levels of professional service.
- Strong administrative and organisational skills with high attention to detail.
- Excellent communication skills, both verbal and written, with a professional and polite telephone manner.
- Proficient in the Microsoft Office suite and confident using CRM systems (experience with MSI is highly advantageous).
- Proven capability of handling high call volumes and prioritising your workload effectively and efficiently (essential).
- Experience in social housing, maintenance, or repairs is highly advantageous but not essential.
Benefits
- Profit Share Discretionary Annual Bonus Scheme
- 26 days holiday plus bank holidays
- Enhanced Pension Plan
- Westfield Healthcare Cash Plan (24hr GP, dental, optical, physio and more)
- Life Assurance & Accident Cover
- Share Save
- Enhanced Maternity & Paternity Pay
- Work Perks Discounts & Vouchers
- Buy & Sell Holiday Schemes
- Flexible Working & Flexible Bank Holidays
- Cycle to Work
- Volunteering (2 days paid)
- Learning & Development Opportunities
- Extensive Wellbeing Support, including EAP
- Loyalty & Values Awards
- Funded Professional Subscription
About Us
Morgan Sindall Property Services provide integrated asset management for housing associations and local authorities, focusing on improving the living conditions of residents and leaving a lasting legacy in the communities we serve. Our services include responsive repairs, void refurbishments, compliance services and planned maintenance works. With over 1000 employees, we focus on a culture that puts people at the core of everything we do, encourages innovative thinking and always puts our customer first. Build your career with a leading property services company, where we recognise that diversity of thought and talented people are key to our success.
MSPS is proud to support the resettlement of armed forces personnel. We shortlist and interview for our roles throughout the duration of the advert. Therefore, we encourage you to submit your application as soon as possible to avoid disappointment. We reserve the right to close any of our adverts prior to the stated closing date should we have a high volume of appropriate candidates.
Customer Service Advisor employer: Mysisel
Contact Detail:
Mysisel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Morgan Sindall Property Services. Understand their values and what they stand for. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling queries during the interview and demonstrate your problem-solving skills.
✨Tip Number 3
Show off your communication skills! During the interview, make sure to articulate your thoughts clearly and maintain a polite tone. Remember, as a Customer Service Advisor, your ability to communicate effectively is key to building trust with customers.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on our site. It’s the best way to ensure your application gets seen by the right people and shows your enthusiasm for the role.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your relevant experience in customer service. We want to see how your skills align with the role of a Customer Service Advisor, so don’t hold back on showcasing your call centre experience!
Show Off Your Communication Skills: Since you'll be handling customer queries, it's crucial to demonstrate your excellent communication skills in your written application. Use clear and professional language, and don’t forget to proofread for any typos or errors before hitting send!
Highlight Your Organisational Skills: As a Customer Service Advisor, you'll need strong administrative skills. In your application, mention any experience you have with scheduling systems or managing high call volumes. We love to see candidates who can juggle multiple tasks efficiently!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s the quickest way for us to receive your application, and we can’t wait to see what you bring to the table!
How to prepare for a job interview at Mysisel
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service Advisor role. Familiarise yourself with the key responsibilities, such as handling calls and managing bookings using the MSI scheduling system. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since excellent communication is crucial for this role, practice articulating your thoughts clearly and confidently. Prepare examples of how you've effectively handled customer queries in the past, especially any complex or sensitive issues. This will highlight your ability to provide a professional and empathetic service.
✨Demonstrate Your Organisational Skills
Given the need to manage high call volumes and prioritise tasks, be ready to discuss your organisational strategies. Share specific instances where you've successfully juggled multiple responsibilities, ensuring you meet deadlines and maintain service quality. This will reassure them of your capability to thrive in a busy environment.
✨Familiarise Yourself with Relevant Tools
If you have experience with CRM systems, especially MSI, make sure to mention it during your interview. If not, take some time to learn about the software and its functionalities. Showing that you're proactive about learning new tools can set you apart from other candidates and demonstrate your commitment to the role.
