Deputy Manager in Farnborough

Would you like to join a new team in supporting individuals with trauma and mental health needs, integrating back into the community? We are currently looking for a compassionate, patient, and resilient Deputy Manager to join our team for our new service being developed in Farnborough. Your role will involve promoting independence, enhancing quality of life, and providing practical and emotional support tailored to each person's needs using the Trauma informed model. We are looking for someone with experience in supporting people who have had traumas in their life, suffer with mental health conditions using positive behaviour support and encouragement in their day to day lives.

Main Purpose of the Job

• Provide support to the Home Manager and actively participate in the strategic development of the home.
• Have responsibility for the management of the home in the absence of the Home Manager.
• Develop the service to meet the Fundamental Standards of Care and the Single Assessment Framework thus ensuring compliance with the Care Quality Commission framework.
• Ensure the health, safety and well-being of the people we support, promoting independence, dignity and choice in all aspects of their lives.
• Support the Home Manager with the recruitment process and the management of the staff team.
• Work in a professional non-discriminatory manner at all times.
• Adhere to the principles of GDPR and Confidentiality at all times.
• Comply and supervise the implementation of the most recent pandemic guidelines.

Main Duties and Responsibilities

• To be responsible for ensuring that the people we support's Care Plans, Risk Assessments, Guidelines, Hospital, Care and Dental Passports are developed with involvement from the people we support and their families where possible.
• Review and monitor these documents and their implementation regularly and ensure they are always current and correct.
• Ensure that each of the people we support has a comprehensive, individualised and structured programme of relevant, age-appropriate in-house and community-based activities and to monitor the delivery of this programme.
• Seek new opportunities in the community for leisure, recreation and education for clients.
• Ensure that care practices and procedures are adhered to in line with the care plans, risk assessments, guidelines and organisational policies.
• Ensure that all the people we support are involved in choosing and planning their menus and that they are provided with nutritional, varied diets, participating in the shopping for and preparation of their meals as far as they are able.
• Implement Health Action Plans, maintain liaisons with medical and other professionals involved in the care and wellbeing of the people we support and ensure specialist services are accessed where and when necessary in an appropriate and timely manner.
• Be responsible for ordering, storing, recording, auditing and administration of prescribed medications in conjunction with the Administrations of Medicines Policy, good practice and current legislation.
• Have a good working knowledge of the Hampshire Safeguarding of Vulnerable Adults Framework and to ensure that the home reports and manages all safeguarding issues accordingly.
• Ensure monthly People We Support Meetings take place and that they are recorded and actioned.
• Participate in the assessment, selection and admission for all new individuals moving into the home.
• Establish and maintain good working relationships with the families of the people we support, Care Managers, and all other relevant professionals.
• In line with the principles of anti-discriminatory practice, provide support to the people we support in a respectful, inclusive, and non-judgmental manner.
• Always treat the people we support and colleagues with dignity, respect, and consideration.

Staff Management and Leadership

• Support the Home Manager with the recruitment, induction, training, supervision and appraisal of staff.
• Communicate and lead the staff effectively, ensuring they are supported and given adequate resources to carry out their roles to the standard required of them.
• Support the Manager with keeping the training matrix current.
• Ensure that the home unit is adequately staffed at all times and that proper attention is given to the needs of each of the people we support.

Administration

• Maintain efficient administrative systems in accordance with statutory professional and organisational policies, and ensure client confidentiality is maintained at all times.

Health and Safety

• Support the Manager with all aspects of Health and Safety / COSHH / Environmental Risk assessments etc.
• Implement and monitor all health and safety documentation, environmental risk assessments, including food safety and storage and cleanliness, for the home.
• Uphold procedures for emergencies, including fire, accidents and missing persons.
• Responsibility for the health and safety of all staff, clients and visitors to the home in accordance with the regulations of Health & Safety at Work Act and organisational policies.
• In conjunction with the Home Manager, participate in all areas of budgeting, financial monitoring and spending for the unit, recording all transactions in the appropriate manner.
• Work within the agreed budget and control expenditure in specified areas, e.g. purchasing of equipment and food expenditure.
• Communicate effectively with all staff, contractors, professionals and families and meet regularly with the Home Manager.

Netley House provides a 24-hour service and as such you will be expected to work shifts as required to ensure the needs of the people we support are met. You will be allocated administration time to allow you to carry out your administrative and managerial duties. Whilst this job description outlines many of the duties of the Deputy Manager it is not comprehensive and you will be required to carry out additional duties for the benefits of the service and the people we support as necessary and as agreed with the Home Manager.

Requirements

• Essential: 3 years experience in a senior role within the learning disability field with challenging behaviour experience / Mental Health Experience of staff management / supervision / disciplinary procedures and training.
• Additional managerial responsibilities undertaken for the Home (e.g. participation in the development of policies / procedures or the Health and Safety officer).
• Ability to take total responsibility for the implementation of the medication system.
• Working knowledge of the Care Standards Act 2000.

Qualifications

• All statutory and agreed service specific training completed.
• Medication training.
• Service specific training autism, challenging behaviour, communication needs, Mental health, Trauma informed care.
• Health and Safety Knowledge.

Special Skills

• Good interpersonal skills.
• Good communication skills.
• Working Knowledge of the Care Standards Act 2000.
• Ability to manage conflict.
• Ability to work under pressure.
• Good negotiation skills.
• Good time management and flexibility.

Desirable:

• A awareness of CQC compliance requirements for care settings.
• Experience in using digital facilities management systems or compliance tracking software.
• 4 years experience in a senior role within the Learning Disability / Mental Health Field.
• Basic Computer skills / Word / Excel.
• Relevant Managerial training - e.g. Certificate in Management.
• Full clean driving license.

Personal Attributes

• Self-motivated and proactive.
• Strong communication and interpersonal skills.
• Respectful and empathetic approach when working in sensitive care environments.
• Reliable, trustworthy, and committed to high standards of safety and service.
• Organised and capable of managing multiple priorities.

Benefits

• Competitive salary and holiday entitlement.
• Company vehicle or travel allowance (if applicable).
• Ongoing training and development opportunities.
• Pension scheme and other staff benefits.

Equal Opportunities: We are an equal opportunities employer and welcome applications from all suitably qualified individuals, regardless of background. All roles are subject to enhanced DBS checks and references. Full Driving License Preferred.