At a Glance
- Tasks: Provide 24/7 breakdown assistance and maintain customer vehicles in a dynamic workshop environment.
- Company: Join SAGA Truck & Van, the leading Mercedes-Benz distributor in the UK.
- Benefits: Enjoy competitive pay, bonuses, generous leave, and a supportive work culture.
- Other info: Collaborate with passionate colleagues and grow your career in a family-owned business.
- Why this job: Be part of an iconic brand and make a real difference in customer service.
- Qualifications: Experience in HGV maintenance and strong problem-solving skills required.
The predicted salary is between 850 - 850 £ per month.
SAGA Truck & Van is the leading Mercedes-Benz distributor in the United Kingdom, with a network of ten dealerships across Kent, Essex, Hertfordshire, and East England, employing over five hundred staff.
Job Overview: The role is responsible for providing 24/7 breakdown and roadside assistance to customers, alongside workshop-based servicing and maintenance of customer vehicles. The position operates on a two-week rotating shift pattern, alternating between on-call and second-line breakdown support, and duties based at the Truck Workshop in Sittingbourne. The role requires working collaboratively with colleagues to ensure an efficient and reliable service, maintaining high standards of health and safety, complying with company policies and procedures, and ensuring all work meets Mercedes-Benz Service Level Agreements and manufacturer requirements.
Main Responsibilities:
- Work a two-week rotating shift pattern, providing 24/7 on-call and second-line breakdown support, including roadside assistance to customers within Kent.
- Attend customer breakdowns and provide roadside assistance while on-call or providing second-line support.
- Manage incoming breakdown callouts and ensure they are dealt with promptly and efficiently.
- Notify and coordinate with second-line support when additional assistance is required.
- Attend emergency callouts when required, including out-of-hours and 24/7 cover.
- Carry out servicing and maintenance of customers' vehicles while based in the workshop.
- Ensure all servicing and repair work meets Mercedes-Benz Service Level Agreement (SLA) and BER (brand standards) requirements.
- Maintain high standards of customer service and ensure vehicle downtime is kept to a minimum.
- Complete all duties in accordance with company procedures and Mercedes-Benz standards.
- Undertake any required training to ensure compliance with Mercedes-Benz SLA and BER (brand standards) requirements.
Joining SAGA Truck and Van means:
- Representing "the star," an international luxury car brand.
- Promoting vehicles with the latest technologies.
- Benefiting from career opportunities within a fast-growing group.
- Joining a family-owned group with strong values and collaborating with passionate people.
- Participating in regular internal events that promote team cohesion (seminars, incentives, parties...).
Competitive on-call allowance and bonus:
- £50 Per Day when on call and £50 per out of hours call out attended.
- £50 per day when on second-line support + £50 per any call out attended out of hours.
- Up to £850 per month upon achieving efficiency, productivity and utility targets.
- Additional up to £1000 bonus per quarter subject to hitting brand standards.
Enjoying many other benefits:
- Pay date: 25th of each month.
- Discretionary bonus scheme.
- 24 days Annual leave plus bank holidays.
- Simply Health.
- Enhanced Maternity and Paternity Leave.
- Employee Assistance Programme (EAP).
Job requirements:
- Experienced in HGV Maintenance as minimum.
- Systems or Diagnostic experience is desirable.
- Full UK Driving Licence.
- Ability to follow instructions and procedures.
- Excellent problem-solving skills and attention to detail.
- Strong Technical background in automotive repair and service.
- Ability to use modern Diagnostic equipment.
- Ability to follow Health & Safety regulation both in and outside of the workshop.
Details:
- SAGA Truck & Van.
- Full-time, Permanent.
Service 24 hour Technician in Sittingbourne employer: Myrcm
At SAGA Truck & Van, we pride ourselves on being an exceptional employer that fosters a collaborative and dynamic work culture. Our commitment to employee growth is evident through ongoing training and development opportunities, ensuring that our team members thrive in their roles while building meaningful relationships with SMEs across the UK. Located in a vibrant area, we offer a supportive environment where your contributions directly impact customer satisfaction and brand loyalty.
