At a Glance
- Tasks: Provide top-notch technical support to help businesses thrive with payment solutions.
- Company: Join myPOS, a vibrant tech company dedicated to making payments accessible for all.
- Benefits: Enjoy competitive pay, flexible hours, and a fun work environment with great perks.
- Other info: Opportunities for growth, training, and a supportive international team await you!
- Why this job: Be part of a team that empowers entrepreneurs and makes a real difference in their success.
- Qualifications: Experience in technical support and a passion for helping customers succeed.
The predicted salary is between 25000 - 32000 £ per year.
At myPOS, we’re all about helping businesses grow and get paid. We make payments simple, smart, and accessible for everyone, but we’re more than just payment solutions—myPOS is a partner in growth. From free multicurrency accounts to powerful e-commerce tools, we’re here to support business owners of all sizes and everyone out there who dreams of starting their own business.
About the role
As a Technical Helpdesk Agent you will be responsible for ensuring a smooth and compelling experience for our merchants, supporting them with hardware, software, and service-related enquiries.
What you’ll do:
- Provide first-class technical support via phone and email to myPOS merchants
- Troubleshoot hardware and software issues related to payment terminals and online acquiring services
- Guide customers through technical solutions in a clear, patient, and professional manner
- Ensure every customer interaction is a positive experience, reinforcing trust in the myPOS brand
- Escalate complex issues appropriately while maintaining ownership of the customer journey
- Log, track, and resolve issues within internal CRM and ticketing systems
- Collaborate with internal teams to ensure feedback and insights are shared
- Adhere to operational processes and quality standards, even during high-demand periods
What you bring:
- Previous experience in a technical support or helpdesk role (payment technology experience a bonus)
- Exceptional communication and problem-solving skills
- Technically confident with hardware/software troubleshooting
- Calm under pressure, with a proactive and solution-oriented mindset
- Strong organisational skills and attention to detail
- A genuine desire to provide an exceptional customer experience
- Flexibility to work shifts, including evenings and weekends as part of a rota
- A personal style that demonstrates authority, commitment and consistency, and inspires trust and confidence
Why you should join myPOS:
- Vibrant international team operating in hi-tech environment
- Annual salary reviews, promotions and performance bonuses
- myPOS Academy for upskilling and training
- Unlimited access to courses on LinkedIn Learning
- Annual individual training and development budget
- Refer a friend bonus as we know that working with friends is fun
- Teambuilding, social activities and networks on a multi-national level
What we offer:
- 21 days holiday
- Your birthday off (paid)
- Company events
- Company pension
- Free eye test from Specsavers
- Access to PERKBOX
- Dress down Friday
Who we are:
Since 2014 we’ve been all about making payments easier and more accessible for businesses of all shapes and sizes. Whether you’re at the counter, selling online, or on the move, we’ve got businesses covered with smart, accessible and affordable solutions that keep things easy. Our mission? It’s simple. Help businesses get paid by taking advantage of modern tech and innovative ideas, so payment challenges are a thing of the past.
Pro tip: Take it easy about meeting every requirement—this job description is just that, a job description! Even if you don’t tick every box, want you to apply anyway! This is your chance to grow, learn, and build your career with us. We value potential over perfection, and we are all about mutual growth!
myPOS is committed to providing equal employment opportunities. All qualified candidates will be considered for employment without discrimination based on age, ancestry, colour, marital status, national origin, physical or mental disability, medical condition, veteran status, race, religion, sex, sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws, regulations, and ordinances.
Your application will be confidentially reviewed in line with the General Data Protection Regulation (GDPR). Personal information will be used solely for the job application and will be stored for a period needed by the application process. Only short-listed candidates will be contacted. Good luck!
Technical Helpdesk Agent in Manchester employer: myPOS
At myPOS, we pride ourselves on fostering a dynamic and inclusive work culture that prioritises employee growth and development. As a Data Scientist, you'll have access to extensive training resources, including the myPOS Academy and unlimited LinkedIn Learning, alongside competitive benefits such as annual salary reviews and a generous pension contribution. Join us in our mission to revolutionise the Fintech industry while enjoying a collaborative environment that values innovation and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Helpdesk Agent in Manchester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at myPOS. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like myPOS before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Technical Helpdesk Agent in Manchester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to myPOS:Your cover letter is your chance to shine! Tell us why you want to work at myPOS specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at myPOS!
How to prepare for a job interview at myPOS
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
