Senior Manager, HR Operations Transformation - 12 month FTC in London

At myPOS, we’re all about helping businesses grow and get paid. We make payments simple, smart, and accessible for everyone, but we’re more than just payment solutions - myPOS is a partner in growth. From free multicurrency accounts to powerful e-commerce tools, we’re here to support business owners of all sizes and everyone out there who dreams of starting their own business.

About the role

We are looking for a HR Operations Transformation lead to help build the operational foundations required for our next stage of growth. We are a business of approximately 1,100 employees across 10 countries, moving through an important HR transformation. As we shift from a founder‑led environment to a more structured, PE‑backed organisation, we need stronger processes, better systems, cleaner data and more automation across HR. This role will report to the Head of HR Operations & Payroll; and will have responsibility for directly managing the HR Operations and Analytics team, to improve how HR operates day to day. The focus will be on connecting systems, simplifying processes, improving data quality, introducing automation and helping HR adopt practical AI use cases. This is a hands‑on transformation role for someone who enjoys fixing messy processes, making systems work better and creating a smoother experience for employees, managers and HR colleagues. Improve the employee and manager experience through more efficient, consistent and user‑friendly HR operations. This role is initially offered as a 12‑month fixed‑term contract with significant scope to shape the future HR operating model.

Key responsibilities

• HR systems and process improvement
• Review current HR and Talent Acquisition processes and identify where they are manual, inconsistent or inefficient.
• Design and document clear, scalable HR processes across the employee lifecycle.
• Improve workflows for onboarding, employee changes, approvals, background checks, exits and other core HR activities.
• Work with HR, Payroll, IT, Finance and other teams to ensure systems and processes connect properly.
• Improve handoffs between Talent Acquisition, HR Operations, Payroll, IT and hiring managers.
• Support improvements to the HR tech stack, including HRIS (Bamboo HR), ATS (TeamTailor), Payroll (Deel) and workflow tools.
• Improve integration and data flow between HR, payroll, recruitment, ERP and other business systems.
• Ensure HR processes, documentation and data management practices are compliant, auditable and scalable across multiple countries.
• Drive adoption of new processes, systems and ways of working across HR and the wider business.
• Analytics, Automation and AI enablement
• Identify opportunities to automate repetitive HR tasks and reduce manual work.
• Lead practical AI use cases across HR, such as employee query handling, policy access, onboarding support, recruitment admin, document creation, reporting and process guidance.
• Track the impact of automation and AI through time saved, quality improvements and better employee experience.
• Ensure AI and automation solutions are introduced responsibly, with appropriate consideration for data privacy, security and compliance.
• Improve the quality, consistency and usability of people data.
• Support the creation of dashboards and regular reporting across headcount, attrition, hiring, onboarding, employee changes and HR operations.
• Act as the custodian of HR data, the reporting of that data and the accuracy of it.

We are looking for someone who has

• Experience in HR systems, people operations, HR transformation or process improvement.
• Strong systems thinking and the ability to connect processes, tools and data.
• Experience improving HRIS, ATS, workflow or automation tools.
• Strong process‑mapping and problem‑solving skills.
• Good understanding of people data, reporting and dashboards.
• Confidence working with HR, Payroll, IT, Finance and Talent Acquisition teams.
• Curiosity and practical experience or strong interest in AI and automation.
• Experience working in a multi‑country or scaling business environment.
• Strong project management and delivery skills.
• A hands‑on, practical and improvement‑focused mindset.
• Comfortable operating at pace and creating structure within a fast‑changing environment.
• People leadership experience.

Success in the role will look like

• HR processes are clearer, more consistent and better documented.
• Manual work is reduced through automation and better system use.
• People data is cleaner, more reliable and easier to report on.
• The HR team is using AI in practical, safe and useful ways.
• Talent Acquisition operations are more structured and better connected to HR Operations and Payroll.
• Employees and managers have a smoother, more professional HR experience.

Why you should join myPOS

• Vibrant international team operating in hi‑tech environment.
• Annual salary reviews, promotions and performance bonuses.
• myPOS Academy for upskilling and training.
• Unlimited access to courses on LinkedIn Learning.
• Annual individual training and development budget.
• Refer a friend bonus as we know that working with friends is fun.
• Teambuilding, social activities and networks on a multi‑national level.

What we offer

• 9% pension contribution from employer
• Health Insurance
• Dental Insurance
• Group Life Assurance

Who we are

Since 2014 we’ve been all about making payments easier and more accessible for businesses of all shapes and sizes. Whether you’re at the counter, selling online, or on the move, we’ve got businesses covered with smart, accessible and affordable solutions that keep things easy. Our mission? It’s simple. Help businesses get paid by taking advantage of modern tech and innovative ideas, so payment challenges are a thing of the past.

myPOS is committed to providing equal employment opportunities. All qualified candidates will be considered for employment without discrimination based on age, ancestry, colour, marital status, national origin, physical or mental disability, medical condition, veteran status, race, religion, sex, sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws, regulations, and ordinances. Your application will be confidentially reviewed in line with the General Data Protection Regulation (GDPR). Personal information will be used solely for the job application and will be stored for a period needed by the application process. Only shortlisted candidates will be contacted. Good luck!