At a Glance
- Tasks: Manage customer retention and provide fast, accurate support to our merchants.
- Company: Join myPOS, a vibrant fintech company transforming payment solutions.
- Benefits: Generous commission, health programme, birthday off, and unlimited training access.
- Other info: Enjoy teambuilding activities and a culture that values growth over perfection.
- Why this job: Be part of a dynamic team shaping the future of payments.
- Qualifications: Strong communication skills and a positive, proactive attitude.
The predicted salary is between 40000 - 48000 £ per year.
At myPOS, we're all about helping businesses grow and get paid. We make payments simple, smart, and accessible for everyone, but we're more than just payment solutions- myPOS is a partner in growth. From free multicurrency accounts to powerful e-commerce tools, we're here to support business owners of all sizes and everyone out there who dreams of starting their own business. As we are expanding our team, we're looking for an Account Manager and Retentions Advisor to help us make a real difference in the Fintech industry. Ready to join us and shape the future of payments?
About the role: As Account Manager and Retentions Advisor you will be responsible for managing merchant retention activity across a varied portfolio of customers. You will take ownership of cases from initial contact through to final resolution.
What you'll do:
- Provide fast and accurate answers to existing customers
- Adhering to service level agreements (SLA's)
- General sales administration duties
What you bring:
- A consistent approach and high attention to detail
- Positive outlook and a 'can do' attitude
- Excellent interpersonal and communication skills
- Strong business sense and market knowledge
- Using initiative and taking ownership to drive through results
- An ability to multi-task and prioritise effectively
- A personal style that demonstrates authority, commitment and consistency, and inspires trust and confidence
Why you should join myPOS:
- Vibrant international team operating in hi-tech environment
- Annual salary reviews, promotions and performance bonuses
- myPOS Academy for upskilling and training
- Unlimited access to courses on LinkedIn Learning
- Annual individual training and development budget
- Refer a friend bonus as we know that working with friends is fun
- Teambuilding, social activities and networks on a multi-national level
What we offer:
- Generous Commission Structure
- Health and Wellbeing Programme
- 21 days holiday
- Your birthday off (paid)
- Company events
- Company pension
- Free eye test from Specsavers
- Access to PERKBOX
- Dress down Friday
Since 2014 we've been all about making payments easier and more accessible for businesses of all shapes and sizes. Whether you're at the counter, selling online, or on the move, we've got businesses covered with smart, accessible and affordable solutions that keep things easy. Our mission? It's simple. Help businesses get paid by taking advantage of modern tech and innovative ideas, so payment challenges are a thing of the past.
Pro tip: Take it easy about meeting every requirement—this job description is just that, a job description! This is your chance to grow, learn, and build your career with us. We value potential over perfection, and we are all about mutual growth!
myPOS is committed to providing equal employment opportunities. All qualified candidates will be considered for employment without discrimination based on age, ancestry, colour, marital status, national origin, physical or mental disability, medical condition, veteran status, race, religion, sex, sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws, regulations, and ordinances. Your application will be confidentially reviewed in line with the General Data Protection Regulation (GDPR). Personal information will be used solely for the job application and will be stored for a period needed for the application process. Only short-listed candidates will be contacted. Good luck!
Account Manager and Retentions Advisor in Hastings employer: myPOS
At myPOS, we pride ourselves on fostering a dynamic and inclusive work culture that prioritises employee growth and development. As a Data Scientist, you'll have access to extensive training resources, including the myPOS Academy and unlimited LinkedIn Learning, alongside competitive benefits such as annual salary reviews and a generous pension contribution. Join us in our mission to revolutionise the Fintech industry while enjoying a collaborative environment that values innovation and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager and Retentions Advisor in Hastings
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like myPOS. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Account Manager and Retentions Advisor in Hastings
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to myPOS.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on myPOS's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at myPOS
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with myPOS.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at myPOS will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former myPOS employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
