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- Tasks: Lead operations to enhance processes and support customer engagement in a fast-paced environment.
- Company: Join MyPocketSkill, an award-winning platform empowering Gen Z with financial skills.
- Benefits: Competitive salary, equity potential, hybrid working, and a focus on social impact.
- Other info: Dynamic start-up culture with opportunities for growth and collaboration.
- Why this job: Make a real difference by helping young people become financially capable and employable.
- Qualifications: 4+ years in operations, strong problem-solving, and excellent communication skills required.
The predicted salary is between 30000 - 35000 £ per year.
We are looking to hire an Operations Lead to help ignite our next stage of growth. MyPocketSkill is an AI-empowered award-winning platform, helping Gen Z's to become more financially capable and employable. We connect 13-25 year-olds with opportunities to earn money and provide AI assisted upskilling, learning and financial education. Our successes as a leader in digital innovation have been recognised as part of Lloyds Launch and Santander X 100, amongst many.
This is an essential and trusted role that involves working closely with the founders across the organisation, intensively problem solving and removing barriers for things to happen.
Responsibilities include:- Helping to refine and improve our operational processes, supporting customer engagement/delivery and product development.
- Deeper problem solving to deal with platform issues requiring intervention, such as customer complaints & payments issues.
- Building and enhancing our team HR, office, meetings etc.
- Coordinating delivery for some of our key existing and new projects (e.g. we currently work with High Street Banks and Grant awards).
- Flexible, self-starter, able to make autonomous decisions proactively in a fast-paced environment and adapt to changing needs.
- 4+ years of hands-on operations experience, ideally in a start-up or small business setting or demonstrating transferable skills into this area.
- A mix of process and analytical skills with strong action/execution bias, comfortable working with data.
- Strong organisational and time management skills with the ability to prioritise effectively and a can-do attitude.
- Excellent communication skills, both written and verbal.
- High attention to detail and accuracy.
- Reliable and consistent with strong follow-through.
- Curious, always looking for ways to improve systems and processes.
- Team player who enjoys working collaboratively but is also comfortable owning tasks.
- A relevant degree, relevant to operations.
- Technologically adept (ability to problem solve, analyse).
- Experience in process improvement or operations optimisation.
- Prior experience in a start-up or scale-up environment.
Salary: £30k - £35k dependent on qualifications and experience. Equity potential.
Core Hours: 40hrs/week. Days/hours by agreement. Could potentially start on a P/T basis.
Location / Working Arrangements: Hybrid working – with 2-3 days a week in London office (Clerkenwell).
Strong social impact focus – helping young people to become financially capable. Modern start-up culture – join at a time of rapid growth, scale-up.
TO APPLY: To apply, send your CV and cover letter/email to Careers.
Contact Detail:
MyPocketSkill Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Lead at MyPocketSkill
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those connected to MyPocketSkill. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Show off your problem-solving skills! Prepare examples of how you've tackled challenges in past roles. This will help you stand out as the go-to person for operational issues.
✨Tip Number 3
Be ready to adapt! MyPocketSkill is all about flexibility and innovation, so demonstrate your ability to pivot and thrive in a fast-paced environment during interviews.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in being part of our mission to empower Gen Z.
We think you need these skills to ace Operations Lead at MyPocketSkill
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Operations Lead role. Highlight your relevant experience, especially in operations and problem-solving. We want to see how your skills align with our mission at MyPocketSkill!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about helping Gen Z become financially capable. Share specific examples of how you've improved processes or tackled challenges in previous roles.
Show Off Your Communication Skills: Since excellent communication is key for this role, make sure your written application reflects that. Keep it clear, concise, and engaging. We love a good story, so don’t hesitate to share your journey!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss any important updates. Plus, it shows you’re tech-savvy, which we appreciate!
How to prepare for a job interview at MyPocketSkill
✨Know the Company Inside Out
Before your interview, make sure you research MyPocketSkill thoroughly. Understand their mission, values, and the specific services they offer to Gen Z. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Problem-Solving Skills
As an Operations Lead, you'll need to tackle various challenges. Prepare examples from your past experience where you've successfully solved problems or improved processes. Be ready to discuss how you can apply these skills to enhance MyPocketSkill's operations.
✨Demonstrate Flexibility and Adaptability
Given the fast-paced environment at MyPocketSkill, it's crucial to highlight your ability to adapt to changing needs. Share instances where you've had to pivot quickly or take initiative in a dynamic setting, showcasing your self-starter attitude.
✨Communicate Clearly and Confidently
Excellent communication is key for this role. Practice articulating your thoughts clearly and concisely. During the interview, ensure you listen actively and respond thoughtfully, demonstrating your strong verbal skills and attention to detail.