The candidate for this position will excel at creating and closing new opportunities. By using a consultative approach to selling, this person will use their expertise to identify and qualify leads, leading to sales opportunities with both new and existing customers.
Key responsibilities
B2C phone sales
- Handle inbound sales calls and convert enquiries into orders, especially for higher-value products such as ice baths, chillers and saunas.
- Make outbound calls to warm leads: abandoned baskets, web enquiries, quote requests and event or show leads.
- Understand each customer's goals, space and budget, and recommend the right product or bundle.
- Upsell and cross-sell accessories, bundles, extended warranties and finance options where available.
- Explain delivery, installation, setup and aftercare clearly so customers buy with confidence.
- Process orders accurately and follow up on quotes until a decision is made.
Customer retention
- Proactively contact existing customers to check satisfaction, offer support and identify repeat or add-on purchases.
- Handle cancellation and return requests, understand the reason, and offer solutions to save the sale where appropriate.
- Win back lapsed customers through targeted calls and offers.
- Encourage happy customers to leave reviews and refer friends.
- Share customer feedback and recurring issues with the product, marketing and operations teams.
B2B sales
- Identify, contact and build relationships with business customers such as gyms, sports clubs, physiotherapy and sports therapy clinics, spas, hotels, wellness studios and retailers.
- Respond to trade and bulk enquiries, prepare quotes and negotiate within agreed pricing.
- Manage a portfolio of trade accounts, including reorders, account reviews and growth opportunities.
- Represent MyoMaster at trade shows and events when required.
Administration and CRM
The candidate for this position will excel at creating and closing new opportunities. By using a consultative approach to selling, this person will use their expertise to identify and qualify leads, leading to sales opportunities with both new and existing customers.
Key responsibilities
B2C phone sales
- Handle inbound sales calls and convert enquiries into orders, especially for higher-value products such as ice baths, chillers and saunas.
- Make outbound calls to warm leads: abandoned baskets, web enquiries, quote requests and event or show leads.
- Understand each customer's goals, space and budget, and recommend the right product or bundle.
- Upsell and cross-sell accessories, bundles, extended warranties and finance options where available.
- Explain delivery, installation, setup and aftercare clearly so customers buy with confidence.
- Process orders accurately and follow up on quotes until a decision is made.
Customer retention
- Proactively contact existing customers to check satisfaction, offer support and identify repeat or add-on purchases.
- Handle cancellation and return requests, understand the reason, and offer solutions to save the sale where appropriate.
- Win back lapsed customers through targeted calls and offers.
- Encourage happy customers to leave reviews and refer friends.
- Share customer feedback and recurring issues with the product, marketing and operations teams.
B2B sales
- Identify, contact and build relationships with business customers such as gyms, sports clubs, physiotherapy and sports therapy clinics, spas, hotels, wellness studios and retailers.
- Respond to trade and bulk enquiries, prepare quotes and negotiate within agreed pricing.
- Manage a portfolio of trade accounts, including reorders, account reviews and growth opportunities.
- Represent MyoMaster at trade shows and events when required.
Administration and CRM
- Log every call, quote, order and customer interaction accurately in the CRM and order systems.
- Keep a well-managed pipeline of B2C and B2B opportunities and follow-up tasks.
- Report weekly on sales, retention and service activity against targets.
- Keep up to date with the product range, promotions and competitors.
Detail
Job title
Sales & Retention Executive
Department
Sales & Customer Service
Reports to
Chief Operating Officer
Location
Surbiton, hybrid working available
Hours
Full time, Monday to Friday, 9am to 5:30pm
Contract
Permanent
Salary
£30,000 basic + £5,000 commission (£35,000 OTE)
Sales & Retention Executive employer: MyoMaster
MyoMaster is an exceptional employer that fosters a vibrant and creative work culture, perfect for those passionate about wellness and storytelling. With opportunities for personal and professional growth, you will collaborate closely with visionary founders in a dynamic London setting, allowing you to shape the brand's narrative while enjoying the benefits of a supportive team environment. Join us to make a meaningful impact in the wellness industry and elevate your career in a rapidly expanding company.
