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- Tasks: Join us as a Customer Service Executive, engaging with customers and driving our growth.
- Company: MyoMaster is a rapidly growing wellness brand backed by Google and elite athletes.
- Benefits: Enjoy a competitive salary, 25 days holiday, team workouts, and free MyoMaster products.
- Why this job: Be part of a fun, ambitious team focused on human optimization and customer satisfaction.
- Qualifications: Previous customer service experience and strong communication skills are essential.
- Other info: Opportunity for share options and a significant learning budget after one year.
The predicted salary is between 25000 - 27000 £ per year.
ABOUT US:
Join one of the fastest growing wellness brands in the UK.
We are MyoMaster, one of the fastest growing wellness brands in the UK. We are building the Home of Human Optimisation, we started at our kitchen table a few years ago and have scaled into a multi-million £ brand.
We are a team of driven, fun individuals who want to help people feel and perform better every day. We have huge ambitions to build a global brand and we are now backed by Google, a host of elite athletes and had a viral appearance on Dragon\’s Den earlier this year.
JOB SUMMARY:
We are currently on a look out for a dynamic Customer Services Executive to join our team. You will work closely with our Head of Operations, leading critical day-to-day customer service, and playing a pivotal role in scaling the business to 8 figures of revenue. If you’re great at interacting with people, ruthlessly organised, and thrive in fast-paced environments – this is the role for you.
THE ROLE:
- Put the customer at the heart of everything we do, respond efficiently to email and phone enquiries from other customers
- Develop knowledge on the MyoMaster range to advise customers
- Convert customers via online chat, instagram and email
- Develop a loyalty programme to reward and nurture VIP customers
- Communicate with our manufacturers + Head of Product to flag areas for improvement
- Develop a review programme to get customer feedback
ABOUT YOU:
- You have worked in a customer service role another business
- You have a growth mindset: We are working in a very fast paced start up environment, we are looking for someone who seeks constant learning
- You have exceptional organizational skills
- You have strong communication skills
THE BENEFITS:
- Salary £25,000 – £27,000
- 25 days holiday + Bank Holidays
- Weekly team workouts
- Share options after one year with the company
- Significant L&D budget that you allocate
- Free MyoMaster products
- Annual performance bonus
MyoMaster | Customer Service Executive employer: MyoMaster
Contact Detail:
MyoMaster Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land MyoMaster | Customer Service Executive
✨Tip Number 1
Familiarize yourself with the MyoMaster product range before your interview. Understanding the features and benefits of our products will help you engage confidently with customers and demonstrate your commitment to the brand.
✨Tip Number 2
Showcase your customer service experience by preparing specific examples of how you've successfully handled customer inquiries or resolved issues in the past. This will highlight your ability to thrive in a fast-paced environment.
✨Tip Number 3
Emphasize your growth mindset during the application process. Share instances where you've embraced learning opportunities or adapted to changes, as this aligns perfectly with our dynamic startup culture.
✨Tip Number 4
Demonstrate your organizational skills by discussing how you prioritize tasks and manage time effectively. This is crucial for the role, as you'll be handling multiple customer inquiries and projects simultaneously.
We think you need these skills to ace MyoMaster | Customer Service Executive
Some tips for your application 🫡
Understand the Company Culture: Before applying, take some time to understand MyoMaster's mission and values. Highlight your alignment with their goal of helping people feel and perform better in your application.
Tailor Your CV: Make sure your CV reflects your experience in customer service roles. Emphasize any relevant skills such as communication, organization, and your ability to thrive in fast-paced environments.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for wellness and customer service. Mention specific examples of how you've successfully interacted with customers and contributed to previous teams.
Showcase Your Growth Mindset: In your application, provide examples of how you've embraced learning opportunities in past roles. This will demonstrate your fit for the dynamic and fast-paced environment at MyoMaster.
How to prepare for a job interview at MyoMaster
✨Show Your Passion for Wellness
Make sure to express your enthusiasm for wellness and human optimization during the interview. Share any personal experiences or interests that align with MyoMaster's mission, as this will demonstrate your genuine interest in the brand.
✨Highlight Your Customer Service Experience
Prepare specific examples from your previous customer service roles that showcase your ability to handle inquiries efficiently and effectively. Discuss how you put the customer at the heart of your work and any successful outcomes you've achieved.
✨Demonstrate Your Organizational Skills
Since the role requires exceptional organizational skills, be ready to discuss your methods for staying organized in a fast-paced environment. You could mention tools or techniques you use to manage tasks and prioritize effectively.
✨Emphasize Your Growth Mindset
MyoMaster is looking for someone with a growth mindset. Be prepared to talk about how you seek constant learning and improvement in your professional life. Share examples of how you've adapted to challenges or learned new skills in previous roles.
