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For Companies At a Glance
- Tasks: Be the voice of our brand, helping customers and driving loyalty.
- Company: Join MyoMaster, a rapidly growing wellness brand backed by Google and elite athletes.
- Benefits: Enjoy a competitive salary, 25 days holiday, free products, and share options.
- Why this job: Thrive in a dynamic startup culture while making a real impact on customer experience.
- Qualifications: Previous customer service experience and exceptional organizational and communication skills required.
- Other info: Participate in weekly team workouts and benefit from a significant learning budget.
The predicted salary is between 25000 - 27000 £ per year.
ABOUT US:
Join one of the fastest growing wellness brands in the UK.
We are MyoMaster, one of the fastest growing wellness brands in the UK. We are building the Home of Human Optimisation, we started at our kitchen table a few years ago and have scaled into a multi-million £ brand.
We are a team of driven, fun individuals who want to help people feel and perform better every day. We have huge ambitions to build a global brand and we are now backed by Google, a host of elite athletes and had a viral appearance on Dragon's Den earlier this year.
JOB SUMMARY:
We are currently on a look out for a dynamic Customer Services Executive to join our team. You will work closely with our Head of Operations, leading critical day-to-day customer service, and playing a pivotal role in scaling the business to 8 figures of revenue. If you’re great at interacting with people, ruthlessly organised, and thrive in fast-paced environments – this is the role for you.
THE ROLE:
- Put the customer at the heart of everything we do , respond efficiently to email and phone enquiries from other customers
- Develop knowledge on the MyoMaster range to advise customers
- Convert customers via online chat, instagram and email
- Develop a loyalty programme to reward and nurture VIP customers
- Communicate with our manufacturers + Head of Product to flag areas for improvement
- Develop a review programme to get customer feedback
ABOUT YOU:
- You have worked in a customer service role another business
- You have a growth mindset: We are working in a very fast paced start up environment, we are looking for someone who seeks constant learning
- You have exceptional organizational skills
- You have strong communication skills
THE BENEFITS:
- Salary £25,000 – £27,000
- 25 days holiday + Bank Holidays
- Weekly team workouts
- Share options after one year with the company
- Significant L&D budget that you allocate
- Free MyoMaster products
- Annual performance bonus
Customer Service Executive employer: MyoMaster
Contact Detail:
MyoMaster Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive
✨Tip Number 1
Familiarize yourself with the MyoMaster product range before your interview. Understanding the products will not only help you answer questions confidently but also show your genuine interest in the brand.
✨Tip Number 2
Highlight your experience in fast-paced environments during your conversations. Share specific examples of how you've thrived under pressure and maintained exceptional customer service.
✨Tip Number 3
Demonstrate your growth mindset by discussing any recent learning experiences or skills you've developed. This aligns perfectly with MyoMaster's focus on constant improvement and innovation.
✨Tip Number 4
Prepare to discuss how you would approach building a loyalty program. Think creatively about ways to engage and reward customers, as this is a key aspect of the role.
We think you need these skills to ace Customer Service Executive
Some tips for your application 🫡
Understand the Company Culture: Familiarize yourself with MyoMaster's mission and values. Highlight your alignment with their focus on customer service and wellness in your application.
Showcase Relevant Experience: Emphasize your previous customer service roles. Provide specific examples of how you've successfully interacted with customers and resolved issues.
Demonstrate a Growth Mindset: Mention instances where you've embraced learning opportunities or adapted to fast-paced environments. This will resonate with their desire for a candidate with a growth mindset.
Tailor Your Communication Style: Use a friendly and engaging tone in your application. Since the role involves interacting with customers, showcasing your communication skills is essential.
How to prepare for a job interview at MyoMaster
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for helping customers. Share specific examples from your previous roles where you went above and beyond to ensure customer satisfaction.
✨Demonstrate Your Organizational Skills
Prepare to discuss how you manage your time and prioritize tasks in a fast-paced environment. You might want to share tools or methods you use to stay organized and efficient.
✨Highlight Your Growth Mindset
Since MyoMaster is a dynamic startup, emphasize your willingness to learn and adapt. Discuss any experiences where you embraced challenges and sought out opportunities for personal and professional growth.
✨Know the MyoMaster Range
Familiarize yourself with the MyoMaster products before the interview. Being able to speak knowledgeably about their offerings will show your commitment and help you connect with the team.
