At a Glance
- Tasks: Provide 1st and 2nd line support for Microsoft 365 and troubleshoot hardware/software issues.
- Company: Join a dynamic IT team in Daventry, Northamptonshire.
- Benefits: Competitive daily rate, hybrid work model, and immediate start.
- Other info: Opportunity for career growth and hands-on experience with cutting-edge technologies.
- Why this job: Enhance your IT skills while making a real impact in a supportive environment.
- Qualifications: Experience in desktop support and strong knowledge of Microsoft 365 required.
We're looking for an experienced Desktop Support Engineer to join our client on an initial 3-month contract. This is an excellent opportunity for a hands-on IT professional with strong Microsoft 365 experience to support users across desktop, laptop and cloud technologies.
Working as part of a busy IT team, you'll provide 1st and 2nd line support, with occasional involvement in 3rd line issues, resolving technical incidents, supporting device deployments, and assisting with the ongoing administration of Microsoft 365.
Key Responsibilities- Provide 1st and 2nd line desktop support to end users with occasional involvement in 3rd line issues.
- Troubleshoot Windows 10/11 hardware and software issues.
- Support Microsoft 365 applications including Outlook, Teams, OneDrive and SharePoint.
- Manage users, groups and permissions within Microsoft 365 and Entra ID (Azure AD).
- Configure and support laptops, desktops and mobile devices.
- Perform hardware builds, deployments and device replacements.
- Support printers, peripherals and meeting room technology.
- Manage tickets through the IT Service Management system, ensuring SLA targets are met.
- Work closely with infrastructure and project teams to deliver IT improvements.
- Proven commercial experience in a Desktop Support or IT Support role.
- Strong Microsoft 365 administration and user support experience.
- Windows 10/11 support expertise.
- Experience with Entra ID (Azure Active Directory).
- Active Directory user administration.
- Knowledge of Microsoft Intune and device management.
- Experience with Microsoft Teams, Exchange Online and SharePoint Online.
- Excellent troubleshooting and customer service skills.
- Strong communication skills and a proactive approach.
- Experience with Microsoft Autopilot.
- Knowledge of SCCM or Endpoint Manager.
- Basic networking knowledge (DNS, DHCP, TCP/IP).
- ITIL Foundation certification.
- Initial 3-month contract.
- Outside IR35.
- £200-£300 per day.
- Hybrid working with 2 days per week onsite in Daventry, Northamptonshire.
- Immediate start preferred.
Desktop Support Engineer (Microsoft 365) employer: MYO Talent
Join a dynamic IT team as a Desktop Support Engineer in Daventry, where you'll enjoy a hybrid working model that promotes work-life balance while engaging in meaningful technical challenges. Our supportive work culture fosters professional growth, offering opportunities to enhance your skills in Microsoft 365 and beyond, all within a collaborative environment that values innovation and teamwork.
