CCTV Operator in Gateshead

Salary: Band 4, £27,204 - £27,513 (Please note it is Northumbria Police policy to appoint at the beginning of the band) Plus shift premium.

Location: Gateshead Police Station (Expected to be moving to Cobalt September 2026).

Hours: 37 hours per week. Shift work, including weekend and bank holidays please see attached shift pattern, which is subject to change.

Contract: Permanent.

Working for #TeamNP

Our purpose at Team NP is simple: to keep people safe and to fight crime. But it takes more than officers alone to do the job – and that’s where our 2,000-strong team of police staff and 200 volunteers come in. As one of the largest police forces in England we have a huge variety of departments and specialisms offering you endless opportunities. From mentoring and coaching schemes and online soft skills courses to leadership development programmes; we’ll give you the support, training and time to carve out the career you always wanted.

As a disability confident employer, we promote a culture of respect in the workplace so everyone can feel seen, heard and valued. Whether you’re a member of staff or a volunteer, you can also expect first-rate support to manage your health and wellbeing. With year-round events, a 24/7 welfare support hotline and a leading approach to neurodiversity, our initiatives enable you to be at your best. Above all else, here at Team NP, we can offer you a career that is so much more than just a job, it’s a chance to be part of something that really matters.

The role

Here at Northumbria Police, we think our region is amazing! It takes a great deal of people from different backgrounds, with diverse skills and experience to serve our force area effectively. This could be the perfect time for you to join us in our Communications Department as a CCTV Operator. CCTV is crucial for community safety, helping to prevent, deter, and detect crime by recording evidence for court use, protecting both the public and officers. High-quality footage often leads to guilty pleas, highlighting the role's importance. CCTV Operators must stay vigilant against potential terrorist threats, coordinating with internal and external experts. They play a key role in ongoing situations, ensuring public and officer safety, and playing a key role in keeping our communities safe.

What you’ll do:

• Patrol cameras to ensure public safety and search for wanted or missing persons.
• Monitor ANPR and respond to alerts, liaising with relevant parties.
• Provide high-quality CCTV footage and prepare accurate statements for court cases.
• Support large-scale events like football matches and demonstrations.
• Perform administrative duties using MS Office and CCTV systems.
• Use radios to coordinate during incidents and communicate clearly with all parties.

What you’ll bring:

• SIA CCTV Licence (Desirable).
• Resilience and attention to detail to investigate and interrogate systems.
• Ability to work in a pressurised environment.
• Good recall and ability to communicate what you see.
• Must be able to work unsupervised and available and flexible to work shifts including weekends and bank holidays.
• Professionally curious, initiative to investigate the less obvious.

Please note if you are successful at sift and invited to interview you will be asked to complete the Greenwich University Super Recogniser Course prior to attending the interview and to bring your result with you. To complete this free online course you will need to register online. Please note this course takes only 5-10 minutes and is free to complete. Please take a screenshot/print out or photo of your score to show at interview.

If you encounter any problems accessing this resource, please contact careers@northumbria.police.uk.

We know it's important for you to feel that you're not only part of a great team, but part of a community. We welcome applications from suitably qualified people from all sections of the community, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation. Harnessing these differences creates a productive environment in which everyone feels valued, and their talents are fully utilised. Appointments are based on merit alone.

What we offer:

• 26 days’ leave (increasing to 30 days for 5 years+ service) plus 8 bank holidays.
• NHS Fleet Solutions Car Lease Scheme.
• Enhanced maternity, shared parental and adoption leave.
• Fantastic market-leading public sector pension scheme with up to 16% employer contribution.
• Corporate travel schemes – local rail, bus services and metro discounts.
• Access to private healthcare and eye test vouchers.
• Discounts on shopping and eating out thanks to the Blue Light Card and Blue Light Tickets.
• Extensive paid sick leave, trained mental health first aiders on-site, an employee advice service for additional support.
• Access to gyms in some stations.
• Sports & Social Club – join our thriving sports scene at Team NP and enjoy further exclusive discounts on days out and travel.
• Cycle to work scheme.
• Opportunity to volunteer in local community.

Just so you know:

Candidates with priority status will be given precedence for this role over other applicants. Our application form will help us understand how your work, education and life experience has prepared you for the role of a CCTV Operator with #TeamNP. To help support your application research what makes us tick here at Northumbria, the role you’re applying for and the values and behaviours that contribute. The recruitment process will consist of the initial application form followed by a face-to-face interview and an observation exercise. Please remember to bring a copy of your pre-completed Greenwich University Super-Recogniser Course score. Just so you know, you can save your application and come back to it any time prior to the closing date on the advert.

We are proud members of the Business Disability Forum, working together to improve the lives of disabled employees. As a Disability Confident Leader, we are committed to offering an interview to disabled applicants who meet the essential criteria for the role. In cases of very high application volumes, we may prioritise those who most closely meet the criteria, applying the same fair approach for all candidates. If you tell us that you have a disability, we can make adjustments to support you through the recruitment process (for example we can arrange extra time for tests or provide a sign language interpreter). You can get in touch with us via careers@northumbria.police.uk for any support regarding the application process. Please provide us with plenty of notice so we can ensure your visit goes smoothly.

Use of AI in Applications: At Northumbria Police, we embrace innovative technologies to enhance our recruitment process. We understand that candidates may use AI tools to assist with their applications. While AI can be a valuable resource, we encourage applicants to ensure their submissions accurately reflect their personal qualifications, experiences, and skills. Our selection process includes thorough evaluations to verify the authenticity and suitability of all applications. We value genuine and thoughtful responses that showcase your unique strengths and perspectives.

If your application is successful, we’ll ask you to complete a Recruitment Vetting (RV) form, therefore you must be a resident of the UK for a minimum period of 3 years to ensure vetting checks can be successfully performed. A job offer will be dependent upon vetting clearance, medical information, and references.

Terms of appointment: This is a permanent role subject to a six-month probationary period. If you are successful in your application, you will have a six-month probation period with us where you will be unable to apply for any other post advertised internally or externally. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.