Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Assist customers with technical issues and provide exceptional support.
- Company: Join our dynamic Supply Chain Department focused on customer satisfaction.
- Benefits: Enjoy a 4-day work week, health plans, life assurance, and employee discounts.
- Why this job: Perfect for organized individuals who love helping others and want to grow in a supportive environment.
- Qualifications: Previous admin or customer support experience; strong communication and organizational skills required.
- Other info: Full training provided; collaborate with a team and build positive customer relationships.
The predicted salary is between 28800 - 43200 £ per year.
MAIN PURPOSE OF ROLE We are looking for a Technical Administrator to join our busy Supply Chain Department. As a Technical Administrator, you will play a crucial role in providing exceptional customer support for technical issues relating to our products. Your primary responsibility will be to assist the team in addressing customer queries, resolving technical issues, and ensuring a seamless experience for our customers. We are looking for an individual who is hard working, organised and has strong customer service skills. This role is perfect for a competent administrator. Full training will be provided. ACCOUNTABILITES This role will involve the following responsibilities: Respond promptly and professionally to customer queries via phone calls, tickets, and emails. Provide accurate information and solutions to customers regarding our products. Work closely with the Technical Manager & Team to diagnose and troubleshoot technical problems reported by customers. Maintain records of customer queries, tracking the status of ongoing issues, and ensuring follow-up in a timely manner. Stay up to date with the latest product knowledge and technical information to provide ongoing support to customers. Collaborate with colleagues to share insights and best practices for resolving technical issues. Build and maintain positive customer relationships by delivering excellent customer service. Generate reports and updates related to customer queries. This above list is not exhaustive. SKILLS KNOWLEDGE & EXPERIENCE Essential Skills & Experience Previous experience in an admin role, customer support or technical role Excellent organisational skills Excellent Communication skills; verbal and written Ability to work well in a team as well as using own initiative Proficient in Microsoft Office Packages Desirable Skills & Experience Good knowledge of bathroom products Previous experience using ERP Systems Skills: Customer Support Resolving Issues Customer Experience Organisational Skills Communication Skills Work well within a team Benefits: 4 day working week Health/Cash Plan Life Assurance Free on-site parking Employee Discount
Technical Administrator employer: MyLife Bathrooms
Contact Detail:
MyLife Bathrooms Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Administrator
✨Tip Number 1
Familiarize yourself with common technical issues related to bathroom products. This knowledge will help you respond to customer queries more effectively and demonstrate your expertise during the interview.
✨Tip Number 2
Practice your communication skills by engaging in role-playing scenarios where you handle customer support calls. This will prepare you for the real-life situations you'll encounter in the role.
✨Tip Number 3
Showcase your organizational skills by creating a mock tracking system for customer queries. This will not only help you manage tasks efficiently but also impress us with your proactive approach.
✨Tip Number 4
Network with professionals in the customer support and technical fields. Engaging with others can provide insights into best practices and may even lead to valuable referrals for your application.
We think you need these skills to ace Technical Administrator
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Technical Administrator position. Understand the key responsibilities and required skills, as this will help you tailor your application to highlight relevant experiences.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in administrative roles, customer support, or technical positions. Use specific examples to demonstrate your organizational skills and ability to resolve customer queries effectively.
Showcase Communication Skills: Since excellent communication is crucial for this role, make sure to showcase your verbal and written communication skills in your application. Consider including examples of how you've successfully interacted with customers or resolved issues in the past.
Tailor Your Cover Letter: Write a personalized cover letter that addresses the specific requirements of the Technical Administrator role. Mention your enthusiasm for providing exceptional customer support and your willingness to learn about the company's products.
How to prepare for a job interview at MyLife Bathrooms
✨Showcase Your Customer Service Skills
Since the role emphasizes exceptional customer support, be prepared to share specific examples of how you've successfully handled customer queries or resolved technical issues in the past. Highlight your ability to communicate clearly and effectively.
✨Demonstrate Your Organisational Abilities
The job requires excellent organisational skills. Discuss how you manage your time and prioritize tasks, especially when dealing with multiple customer queries. Mention any tools or methods you use to stay organized.
✨Familiarize Yourself with Technical Knowledge
Although full training will be provided, having a basic understanding of the products and common technical issues can set you apart. Research the company's products and be ready to discuss them during the interview.
✨Emphasize Team Collaboration
This role involves working closely with the Technical Manager and team members. Share experiences where you successfully collaborated with others to solve problems or improve processes, showcasing your teamwork skills.
