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- Tasks: Join our Supply Chain team as a Technical Administrator, helping customers with product queries.
- Company: MyLife Bathrooms is dedicated to providing exceptional bathroom solutions and customer support.
- Benefits: Enjoy a 4-day work week, health plans, life assurance, and employee discounts.
- Why this job: This role offers full training, teamwork, and the chance to make a real impact on customer satisfaction.
- Qualifications: Previous admin or customer support experience, strong communication skills, and proficiency in Microsoft Office required.
- Other info: Free on-site parking and a supportive work environment await you!
The predicted salary is between 24000 - 36000 £ per year.
MAIN PURPOSE OF ROLE We are looking for a Technical Administrator to join our busy Supply Chain Department. As a Technical Administrator, you will play a crucial role in providing exceptional customer support for technical issues relating to our products. Your primary responsibility will be to assist the team in addressing customer queries, resolving technical issues, and ensuring a seamless experience for our customers. We are looking for an individual who is hard working, organised and has strong customer service skills. This role is perfect for a competent administrator. Full training will be provided. ACCOUNTABILITES This role will involve the following responsibilities: Respond promptly and professionally to customer queries via phone calls, tickets, and emails. Provide accurate information and solutions to customers regarding our products. Work closely with the Technical Manager & Team to diagnose and troubleshoot technical problems reported by customers. Maintain records of customer queries, tracking the status of ongoing issues, and ensuring follow-up in a timely manner. Stay up to date with the latest product knowledge and technical information to provide ongoing support to customers. Collaborate with colleagues to share insights and best practices for resolving technical issues. Build and maintain positive customer relationships by delivering excellent customer service. Generate reports and updates related to customer queries. This above list is not exhaustive. SKILLS KNOWLEDGE & EXPERIENCE Essential Skills & Experience Previous experience in an admin role, customer support or technical role Excellent organisational skills Excellent Communication skills; verbal and written Ability to work well in a team as well as using own initiative Proficient in Microsoft Office Packages Desirable Skills & Experience Good knowledge of bathroom products Previous experience using ERP Systems Skills: Customer Support Resolving Issues Customer Experience Organisational Skills Communication Skills Work well within a team Benefits: 4 day working week Health/Cash Plan Life Assurance Free on-site parking Employee Discount
MyLife Bathrooms | Technical Administrator employer: MyLife Bathrooms
Contact Detail:
MyLife Bathrooms Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land MyLife Bathrooms | Technical Administrator
✨Tip Number 1
Familiarize yourself with common technical issues related to bathroom products. This knowledge will help you respond confidently to customer queries and demonstrate your expertise during the interview.
✨Tip Number 2
Practice your communication skills by engaging in role-playing scenarios. This will prepare you for handling customer interactions effectively, showcasing your ability to provide excellent customer service.
✨Tip Number 3
Research the company’s products and services thoroughly. Understanding what MyLife Bathrooms offers will allow you to tailor your responses and show genuine interest in the role during discussions.
✨Tip Number 4
Network with current or former employees on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace MyLife Bathrooms | Technical Administrator
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Technical Administrator position. Understand the key responsibilities and required skills, so you can tailor your application to highlight your relevant experience.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in administration, customer support, or technical roles. Provide specific examples of how you've successfully resolved customer queries or managed technical issues.
Showcase Communication Skills: Since excellent communication is essential for this role, make sure to demonstrate your verbal and written communication skills in your application. Use clear and concise language, and consider including examples of effective communication in past roles.
Tailor Your Application: Customize your CV and cover letter to reflect the skills and experiences that align with the job requirements. Mention your proficiency in Microsoft Office and any knowledge of bathroom products or ERP systems, as these are desirable skills for the position.
How to prepare for a job interview at MyLife Bathrooms
✨Showcase Your Customer Service Skills
Since the role emphasizes exceptional customer support, be prepared to share specific examples of how you've successfully handled customer queries or resolved technical issues in the past. Highlight your ability to communicate clearly and professionally.
✨Demonstrate Your Organisational Abilities
The job requires excellent organisational skills. Discuss how you manage your time and prioritize tasks effectively. You might want to mention any tools or methods you use to keep track of customer queries and follow-ups.
✨Familiarize Yourself with Bathroom Products
Having a good knowledge of bathroom products will give you an edge. Research common technical issues related to these products and be ready to discuss them. This shows your initiative and genuine interest in the role.
✨Prepare for Team Collaboration Questions
As the role involves working closely with a team, think about your experiences in collaborative environments. Be ready to discuss how you contribute to team success and share insights with colleagues to resolve issues.
