At a Glance
- Tasks: Create unforgettable dining experiences and serve guests with a smile.
- Company: Join the vibrant MyLahore team, where hospitality meets fun.
- Benefits: Flexible hours, team spirit, and opportunities for growth.
- Other info: Dynamic team environment focused on collaboration and excellence.
- Why this job: Be the heart of our restaurant and make every guest feel special.
- Qualifications: Passion for service and previous customer-facing experience preferred.
The predicted salary is between 30000 - 32700 £ per year.
Your role in the show – Joining the team at MyLahore means that you are part of the MyLahore team. When we invite friends and team into our homes we think of them as guests, and we act accordingly. So, when our guests choose to come and dine with us, we treat them like their guests in our house. At MyLahore we promise to provide a “welcomtastic” place for all our guests and our teams, and being cast in the role of a server in the team means that you’ll be the key to making this promise a reality, time and time again.
Sure, you’ll be carrying out the tasks described below as part of your day-to-day duties, but far more important is how you view your role in helping our guests have the most incredible experience possible when they’re with us. You are the face of MyLahore to our guests, the heart and soul of how we do what we do.
You’ll work closely with your fellow MyLahore team members, ensuring the highest standards are met and exceeded; driving our guests' experience into orbit which in turn makes all of us successful. And, you’ll be having fun whilst you work because having guests over to eat should never be a chore, right?!
Who’s the big cheese? Everybody wants to know who their boss will be and, in your role, ultimately, it’ll be the Team Leader who will take care of you, giving you direction, recognition, and support. They are supported as well by Shift Leaders, who are also there to coach, support, and motivate the team to deliver the kind of guest experience we aspire to.
What will I do? The first, second, and third priorities of your role are providing outstanding guest experiences and ensuring our guests are safely looked after. Naturally, there are many activities and duties that, taken together, ensure we can deliver the guest experience we’ve described. Here’s an example of some of the most important and consistent tasks that you’ll be responsible for when you’re ‘on stage’ serving our guests:
- Welcome guests with a mile-wide smile and attention that tells them how pleased we are to see them.
- Ensure the table is set and it’s looking spick and span, ready for our guests to sit down and relax.
- Proudly present our menus, talking passionately about the menu options, explaining how dishes are prepared.
- Make suggestions, based on your preferences and consider what best complements the guest’s needs, genuinely striving to ensure they make the right choices for them as they place their order with you.
- Teamwork. Like nothing you’ve experienced before, working closely with your fellow MyLahore team members on shift is essential to having a fun and successful day at work.
- Resolve any issues or concerns that guests may have with speed, professionalism, and good humour, never taking personally any criticism that might come your way.
- Be attentive and keep an eye on your guests, topping up drinks or offering additional suggestions to make their experience even better.
- Ensuring guests have everything they need and are happily (but not uncomfortably) full at the end of their meal, before dealing with the final tasks of issuing the bill and accepting payment from them.
- Thanking our guests for choosing to dine with us and to allow us to show them what we can do.
- Maintaining the guest areas to ensure the highest possible standards of cleanliness and presentation. From the guest toilets to tables, to personal hygiene and appearance, all team members take personal pride and responsibility in maintaining the standards of excellence that we’re famous for.
- Be open and adaptable to taking on tasks and duties that your manager or a colleague asks you to assist with. We’re all in this together to deliver a guest experience that is second to none.
- Actively attend and participate in scheduled team meetings and shift briefings, making suggestions and taking on board the ideas of others that lead to continually improving what we do and how we do it.
What we’re looking for in our next team member:
- A passion to serve and take care of others.
- A customer mindset that sees our guests as the reason for our work, not an interruption to it.
- Prior experience in a customer-focused role, serving guests in a hospitality or retail environment.
- A desire to solve problems for guests, liking nothing more than knowing that you’ve not just fixed a problem but blown away the guest’s expectations in doing so.
- A team player who looks to support others, going out of their way to help someone in need.
- A strong belief in personal responsibility and integrity, doing what you say you’ll do when you say you’ll do it, even if no one is looking!
- An eye for detail and attention to cleanliness and safety for our guests and team members.
This is not a complete list of all the things you’ll be getting involved in as a key player in the MyLahore team. We must all be open-minded and adaptable to ensure we take on board new duties, new ideas, and new responsibilities, with always the aim to enhance the guest experience in mind.
We are a team. We work together in a manner that promotes equality of opportunity; dignity and due respect for all our employees, our guests, and other partners which we proudly describe in our company’s equal opportunities policy.
Server/Waiter/Waitress in Birmingham employer: MyLahore Birmingham
At MyLahore, we pride ourselves on creating a vibrant and inclusive work environment where every team member is valued and empowered to deliver exceptional guest experiences. Our 'welcomtastic' culture fosters teamwork and personal growth, ensuring that you not only enjoy your role as a Server but also have ample opportunities for development within the hospitality industry. Join us in a location that celebrates diversity and passion for service, making every shift a rewarding experience.
StudySmarter Expert Advice🤫
We think this is how you could land Server/Waiter/Waitress in Birmingham
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like MyLahore Birmingham. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to MyLahore Birmingham
Don't be shy about reaching out to MyLahore Birmingham directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Server/Waiter/Waitress in Birmingham
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about MyLahore Birmingham and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at MyLahore Birmingham
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
