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For Companies At a Glance
- Tasks: Coordinate service engineers and manage parts for efficient operations.
- Company: The Ace Group, part of Ingersoll Rand, excels in compressed air and nitrogen systems.
- Benefits: Enjoy 25 days holiday, pension contributions, health cashback, and an employee ownership programme.
- Why this job: Join a supportive team focused on customer success and personal growth with great learning opportunities.
- Qualifications: Proficiency in Microsoft Office; experience in service planning is preferred.
- Other info: Site-based role with a commitment to diversity and inclusion.
The predicted salary is between 28800 - 43200 £ per year.
Location: Huddersfield
About Us
The Ace Group is an Ingersoll Rand company specialising in compressed air, nitrogen systems, and product finishing systems for a wide range of industries and applications. Our experienced team provides the solutions, support and knowledge to bring added value to our customers. Whether it be from bespoke engineered packages, large installations and energy saving solutions, or from lifting applications to onsite nitrogen production, The Ace Group exists to make our customers' lives better. Focused primarily along the M62 corridor but with customers and key accounts nationwide, our longstanding customers vary from workshops and garages to industrial and food production sites, Utilities and many other nationally recognised names.
Job Summary
As Service Coordinator you will be responsible for field service technician and parts resource scheduling and deployment activity as well as the associated end-to-end administration requirements.
Responsibilities
- Coordinate the efficient work planning, despatch and coordination of service engineers with the goal of maximising utilisation and billable hours.
- Own the parts ordering & delivery processes for planned and emergency service visits whilst minimising local inventory holdings.
- Ensure service and contract administration activities are performed as required.
- Coordinate the movement, upkeep, utilisation and paid hire of rental units.
- Liaise with external suppliers to ensure that the bought in parts and services are secured in a cost effective and timely manner.
- Open service activities, actively monitor Work In Progress, and process through to final invoicing or appropriate closing stage in a timely manner.
- Management and resolution of invoicing queries and disputes.
- Operate all service functions within the ISO 9001 quality standard currently in place, including Method Statements & Risk Assessments as required.
- Work closely with Services Manager to ensure that customer satisfaction is maintained and that any problematic issues are escalated and addressed in an effective and timely way.
- Assist with internal audits to ensure the business maintains its ISO standards.
- Support Sales/Service Team with the service contract review meeting.
- Support Service Team with WIP's list and meeting.
- Adding warranty claims as well as correspondence with the warranty team to allow the claim to progress.
Basic Qualifications
- Proficient in Microsoft Office applications required.
- Working knowledge of Protean.
- SAP experience highly beneficial.
- Experience in a field service planning/coordination role preferred.
Travel & Work Arrangements/Requirements
Site based
Key Competencies
- Excellent communication and customer relationship building skills are critical.
- Flexibility, initiative, willingness to drive change in process and systems essential.
- Must possess good written and numeric skills.
What we Offer
- 25 days Holiday + 8 Bank Holidays.
- Holiday Purchase Scheme - additional 5 days annual leave.
- 5% Employee and 7% Employer Pension Contribution.
- Westfield Health Cashback Plan.
- Death in Service Benefit of 4x salary.
- Cycle Scheme (After probation period).
- Electric Car Scheme - after 1 year of employment.
- Employee Ownership Program - 10% of salary in equity shares, after 1 year of employment.
- Costco Gold Company member, with access for employees to join.
- Employee Assistance Program.
- Enhanced Maternity and Paternity Policies.
- LinkedIn Learning - full free access.
If you are a person with a disability and need assistance applying for a job, please submit a request.
Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request and a member of our team will contact you.
Contact Detail:
MyJobHelper Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Coordinator/Admin
✨Tip Number 1
Familiarise yourself with the specific software mentioned in the job description, such as Protean and SAP. Having a solid understanding of these systems will not only boost your confidence but also demonstrate your readiness to hit the ground running.
✨Tip Number 2
Highlight your communication skills during any interactions with us. As a Service Coordinator, you'll need to build strong relationships with both customers and service engineers, so showcasing your ability to communicate effectively is key.
✨Tip Number 3
Research The Ace Group and its services thoroughly. Understanding our operations and how we add value to our customers will help you tailor your conversations and show genuine interest in the role.
✨Tip Number 4
Be prepared to discuss your experience in field service planning or coordination. Think of specific examples where you've successfully managed schedules or resolved issues, as this will illustrate your capability for the role.
We think you need these skills to ace Service Coordinator/Admin
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in service coordination or administration. Emphasise your proficiency in Microsoft Office and any experience with SAP or field service planning.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and ability to build customer relationships. Mention specific examples of how you've successfully coordinated teams or managed resources in previous roles.
Highlight Key Competencies: In your application, clearly outline your flexibility, initiative, and willingness to drive change. These traits are essential for the Service Coordinator role, so provide examples of how you've demonstrated them in past positions.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the administrative aspects of the role.
How to prepare for a job interview at MyJobHelper
✨Know the Company Inside Out
Before your interview, make sure to research The Ace Group thoroughly. Understand their services, values, and the industries they serve. This will help you demonstrate your genuine interest in the company and how you can contribute to their mission.
✨Highlight Relevant Experience
Be prepared to discuss your previous experience in service coordination or administration. Share specific examples of how you've successfully managed scheduling, parts ordering, or customer relations in past roles, as this will show your capability for the position.
✨Demonstrate Strong Communication Skills
As a Service Coordinator, excellent communication is key. During the interview, practice clear and concise communication. Be ready to explain how you've built relationships with customers and colleagues in the past, as this will be crucial for the role.
✨Prepare Questions for the Interviewers
Have a few thoughtful questions ready to ask your interviewers. This could include inquiries about team dynamics, challenges faced by the service team, or opportunities for professional development. It shows your enthusiasm and helps you assess if the company is the right fit for you.
