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- Tasks: Coordinate vehicle handovers and ensure an exceptional customer experience.
- Company: Join Ipswich Volkswagen, a dynamic team focused on outstanding customer service.
- Benefits: Enjoy a supportive work environment with opportunities for growth and development.
- Why this job: Be part of a fun, energetic team that values your contributions and creativity.
- Qualifications: Strong communication skills and a valid UK driving licence are essential.
- Other info: Perfect for motivated individuals looking to kickstart their career in the automotive industry.
The predicted salary is between 28800 - 43200 £ per year.
We are currently looking to recruit a Sales Handover Specialist to join our sales team at Ipswich Volkswagen. This role would perfectly suit a highly motivated individual with experience and a passion for providing exceptional levels of customer service. Someone who is out-going, energetic, and process-driven. Experience within the industry would be ideal but not essential.
Role & responsibilities will include:
- Co-ordinating, within the retailer environment only, the vehicle handover process for all new and used vehicles from start to finish.
- Checking vehicles over prior to handover including fuel and that all accessories are fitted. In addition, all service manuals, book packs and handover forms are ready.
- Being prepared and waiting to meet and greet guests for vehicle handover within the retailer.
- To provide a vehicle handover experience that exceeds all customer expectations. This is to include demonstrating, in full, the technology within the vehicle and ensuring customers' mobile devices are paired and radio stations are set to the customer preferences.
- Presenting personalised handover gifts to customers.
- Arranging, via appointment, a complimentary post-handover invitation back into the retailer to assist with additional technical customer needs.
- Final check of delivery/handover files into sales administration department making sure all forms, documents etc. are complete with signatures where required.
- Compiling personalised automotive videos to enhance trust and transparency for the customer post-handover.
- Follow-up calls to all customers post-handover ensuring their confirmation of an outstanding customer experience from the retailer was received.
What we are looking for:
- A well-presented individual who can confidently communicate and build rapport quickly with both colleagues and customers.
- Someone with excellent organisational skills who can prioritise tasks and be flexible to ad-hoc requirements and be able to time manage and diarise appointments effectively.
- A team-player.
- Experience of customer handling and telephone techniques and etiquette.
- You will possess a valid UK driving licence.
If you are ready for an exciting and rewarding career for 2025 then show your interest by clicking on the 'Apply' button below and attach your CV and commence your application process.
Marriott Motor Group are an equal opportunities employer. We are committed to a working environment that is free from all types of discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.
Contact Detail:
MyJobHelper Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Handover Specialist - Ipswich Volkswagen
✨Tip Number 1
Familiarise yourself with the latest vehicle technology and features. Being knowledgeable about the cars you'll be handing over will not only impress customers but also help you provide a seamless handover experience.
✨Tip Number 2
Practice your communication skills by engaging with friends or family in role-play scenarios. This will help you build rapport quickly and confidently, which is essential for creating a positive customer experience.
✨Tip Number 3
Get to know the Ipswich Volkswagen team and their sales processes. Understanding how your role fits into the bigger picture will enable you to work more effectively and demonstrate your commitment during the interview.
✨Tip Number 4
Prepare some thoughtful questions to ask during your interview. This shows your genuine interest in the role and helps you stand out as a candidate who is eager to contribute to the team's success.
We think you need these skills to ace Sales Handover Specialist - Ipswich Volkswagen
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any previous roles that involved vehicle handover or sales. Use specific examples to demonstrate your skills and achievements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to create exceptional experiences. Mention your enthusiasm for the automotive industry and how you can contribute to Ipswich Volkswagen's success.
Highlight Key Skills: In your application, emphasise your organisational skills, ability to manage time effectively, and experience with customer handling. These are crucial for the Sales Handover Specialist role.
Showcase Your Personality: Since the role requires an outgoing and energetic individual, let your personality shine through in your application. Use a friendly tone and express your eagerness to engage with customers and colleagues alike.
How to prepare for a job interview at MyJobHelper
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing exceptional customer service during the interview. Share specific examples from your past experiences where you went above and beyond to meet customer needs, as this role heavily relies on creating a memorable handover experience.
✨Demonstrate Your Organisational Skills
Since the role requires excellent organisational skills, be prepared to discuss how you manage your time and prioritise tasks. You could mention tools or methods you use to stay organised, especially in a fast-paced environment like a car dealership.
✨Prepare for Technical Demonstrations
Familiarise yourself with common vehicle technologies and features that you might need to demonstrate during the handover process. Being able to confidently explain these features will show that you are proactive and ready to exceed customer expectations.
✨Practice Building Rapport
Since building rapport with customers is crucial, practice your communication skills before the interview. Think of ways to engage with potential customers and colleagues, and be ready to share how you would create a welcoming atmosphere during the handover.
