Retail Sales Associate

OverviewThe Retail Sales Associate (RSA) is the ultimate guide through the guests\’ shopping experience. Hard Rock merchandise is a unique part of our business, which requires a special person to create the experience. As an RSA, you will be assuming the role of tour guide, communicator, entertainer, memorabilia curator and musician (at heart). ResponsibilitiesBasic functions of the Retail Sales Associate include:Greeting guestsAnswering questions – accurately and politelyAnswering the phoneMaking proficient sales transactions – using a point-of-sale systemHandling cash and other forms of paymentMaintaining proper cash drawer balancesDirecting guests to areas/restroomsDemonstrating impeccable product knowledgeDetermining guests\’ needs – by actively engaging them in 1-on-1 conversations and informing guests of product features & benefitsSuggestive selling – using proven techniques (i.e., related items, higher-quality items, transitional phrases) Maintaining a clean and organized storeMaintaining proper product stock levels – through retail pulls & inventoriesDisplaying Retail product – through HRC\’s visual display standardsPerforming opening, closing & side duties – cleaning glass, polishing brass, sweeping & vacuuming the floor, folding product, etcAssuring the complete satisfaction of each and every guestCreating memorable experiencesEntertaining guests to create \”Raving Fans\”QualificationsJob Requirements include: Must be at least 19 years old Performing duties which require bending & reachingLifting up to 30-pound boxes to receive/move productStanding, for up to 8+ hoursMaintaining a well-groomed appearance (\”having a plan\”)Following all uniform guidelinesPracticing all safety & sanitation standardsRecycling products, where possibleRemaining calm in a hectic, fast-paced atmosphereDemonstrating a high level of organization, attention-to-detail and a sense-of-urgencyDisplaying a positive and outwardly friendly attitude toward guestsMaintaining HRC\’s 5 core Values and Mission StatementYour Cafe may cross-train the Retail Sales Associates with the restaurant Hosts. Please see the Host job description.Additional Details#IndeedUK