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- Tasks: Manage and process orders accurately while ensuring exceptional customer service.
- Company: Join Blackline Safety, a leader in innovative safety technology dedicated to worker safety.
- Benefits: Enjoy a supportive team environment with opportunities for growth and development.
- Other info: We value diversity and encourage all passionate individuals to apply.
- Why this job: Make a real impact by helping keep workers safe and supported in their roles.
- Qualifications: Strong communication skills, customer service experience, and proficiency in tech tools required.
The predicted salary is between 28800 - 43200 £ per year.
Our team at Blackline Safety is growing! As a people-driven technology company, with a mission to make sure every worker returns home safely, we drive innovation, practice resiliency, demonstrate leadership, go the extra mile for our customers, and empower our people to be their best.
In this role, you will take on the responsibility of ensuring the timely and accurate processing of orders for Blackline Safety. This entails managing each order from inception to completion, confirming that all details are correct and that deadlines are met. Your attention to detail and organizational skills will play a significant role in maintaining our commitment to exceptional service and reliability for our clients.
Responsibilities:
- Process product sales orders accurately according to standards
- Liaise with the Regional Sales Managers, the Client Success team, the Production & Shipping teams as well as our Distributors & Customers
- Resolve concerns for our internal and external customers
- Provide information to our customers via e-mails and phone-calls in a proactive, prompt, and professional manner
- Be an example of professionalism and high standards
- Support the Client Success team in the renewal of service plans for our existing customers
- Meet customer care goals and service levels for an exceptional customer experience
Skills & Qualifications:
- Possess strong business acumen
- Understand Credit Card payment processing through an automated system
- Experience with a CRM system
- Demonstrate advanced verbal and written business communication skills that are clear, concise, courteous, and professional
- Experience in Customer Service
- Experience supporting a dynamic team of sales professionals
- Technical capacity, able to understand our products to effectively assist in the accurate and timely processing of product orders
- Sound mathematical skills to validate orders and assist our partners with their order inquiries
- Computer literate including Microsoft Word, Excel, Power Point, Google Drive, SharePoint MS Teams, Outlook, Remote working communication tools
- Organized, detail-oriented and can multi-task in a fast-paced environment
- Team player who offers solutions and ideas to continually improve the business
- Proactive in your approach to customer issues
- Outgoing, courteous, ambitious, and present a professional demeanor
- Passion for customer care and understand new technologies
- Go-getter with a positive attitude, wanting to make a difference within your team
- Firm in your delivery of company policies while being empathetic to customers' demands
About Blackline Safety: Blackline Safety is a world leader in the development and manufacturing of wirelessly connected safety products. We offer the broadest and most complete portfolio available in the industry. Our products are designed to save lives and we monitor personnel working alone in populated areas, complex indoor facilities, and the remote reaches of our planet. Blackline's products are used to keep people safe in the event of falls, missed check-ins, man-downs, and exposure to explosive or toxic gas. Our design, development, sales, marketing, support, and production are all performed in-house at our headquarters in Calgary, AB. Blackline Safety is a publicly-traded company (TSX: BLN). To learn more about our company visit www.blacklinesafety.com.
Blackline Safety is powered by the diversity of our talented employees. We are an equal opportunity employer. We consider all applicants, regardless of age, religion, race, color, ancestry, gender, gender identity or expression, disability, national origin, race, or sexual orientation. We enthusiastically encourage all individuals to apply for positions that fit their passions.
Disclaimer: Please be advised that Blackline Safety does not request payment or personal financial information at any stage of the recruitment process. Be cautious of any unsolicited job offers or communications that appear suspicious.
Order Management Representative employer: MyJobHelper
Contact Detail:
MyJobHelper Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Order Management Representative
✨Tip Number 1
Familiarise yourself with Blackline Safety's products and services. Understanding the technology behind their safety solutions will not only help you in the interview but also demonstrate your genuine interest in the company and its mission.
✨Tip Number 2
Brush up on your customer service skills, especially in handling inquiries and resolving issues. Be prepared to share examples of how you've successfully managed customer concerns in the past, as this role heavily relies on effective communication and problem-solving.
✨Tip Number 3
Showcase your organisational skills by preparing a mock order management scenario. This could involve detailing how you would process an order from start to finish, highlighting your attention to detail and ability to meet deadlines.
✨Tip Number 4
Network with current or former employees of Blackline Safety on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial during your application process.
We think you need these skills to ace Order Management Representative
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and qualifications required for the Order Management Representative position. Tailor your application to highlight how your skills align with their needs.
Craft a Tailored CV: Create a CV that specifically addresses the skills and experiences mentioned in the job description. Emphasise your customer service experience, attention to detail, and any relevant technical skills, such as familiarity with CRM systems.
Write a Compelling Cover Letter: In your cover letter, express your passion for customer care and your understanding of Blackline Safety's mission. Use specific examples from your past experiences to demonstrate how you can contribute to their team and enhance customer satisfaction.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail, which are crucial for this role.
How to prepare for a job interview at MyJobHelper
✨Showcase Your Attention to Detail
As an Order Management Representative, attention to detail is crucial. Be prepared to discuss specific examples from your past experiences where your meticulous nature helped prevent errors or improved processes.
✨Demonstrate Your Customer Service Skills
Blackline Safety values exceptional customer care. Share stories that highlight your ability to resolve customer concerns effectively and how you maintain professionalism in challenging situations.
✨Familiarise Yourself with Their Products
Understanding Blackline Safety's products will give you an edge. Research their offerings and be ready to explain how your technical capacity can assist in the accurate processing of orders.
✨Prepare for Team Collaboration Questions
This role involves liaising with various teams. Think of examples that showcase your teamwork skills and how you've contributed to a dynamic team environment in the past.