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For Companies At a Glance
- Tasks: Lead a team to ensure smooth onboarding for new clients in a fast-paced environment.
- Company: Join Sokin, a leading B2B financial services provider revolutionising global payments.
- Benefits: Enjoy a hybrid work model, flexible hours, and opportunities for professional growth.
- Why this job: Be part of a dynamic team making cross-border transactions easier and more transparent.
- Qualifications: Experience in client onboarding leadership, preferably in fintech, with strong regulatory knowledge.
- Other info: Sokin promotes an inclusive culture and offers support throughout the recruitment process.
The predicted salary is between 43200 - 72000 £ per year.
As the Head of Client Onboarding, you will play a pivotal role in ensuring a seamless, efficient, and compliant onboarding experience for new clients. You will lead and develop a team responsible for managing the end-to-end onboarding process, working closely with cross-functional teams to optimize workflows and enhance client satisfaction. Your leadership will ensure the department meets regulatory requirements, maintains high service standards, and continuously improves processes to support business growth.
About Us
Sokin is a leading B2B financial services provider that enables global payments and receivables for businesses. Our mission: make cross-border transactions cheaper, faster and more transparent - at the best wholesale exchange rate. We are a new-age payments solution aiming to empower business trade cross-border with ease, with greater speed, and at reduced cost. Our clients can hold, send, receive and exchange over 75 currencies at a fixed rate through a single access point, as well as benefit from SokinPay's integrated payment acceptance functionality. With a global infrastructure and industry-leading partners, we are rapidly becoming one of the biggest names in modern remittance. Sokin has a rapidly increasing client base ranging from sports & entertainment to logistics, travel and more. We have grand plans and are looking to add to our already brilliant team to help us achieve our goals.
Key Responsibilities
- Leadership & Team Management: Lead, mentor, and develop a team of onboarding specialists, fostering a high-performance culture and ensuring effective line management.
- Process Optimization: Design, implement, and enhance onboarding workflows to improve efficiency, reduce onboarding time, and enhance the client experience.
- Regulatory Compliance: Ensure all client onboarding activities adhere to relevant regulatory requirements, including KYC, AML, and other compliance mandates.
- Stakeholder Collaboration: Work closely with Sales, Compliance, Operations, and Product teams to ensure a smooth transition from prospect to active client.
- Client Experience: Develop strategies to enhance client satisfaction and engagement throughout the onboarding process.
- Performance Monitoring: Track key performance indicators (KPIs) to measure success and identify areas for improvement.
- Technology & Innovation: Identify opportunities to leverage technology and automation to streamline onboarding processes and improve scalability.
- Risk Management: Assess and mitigate risks associated with client onboarding, ensuring due diligence and operational integrity.
Qualifications & Experience
- Proven experience in a leadership role within client onboarding, preferably in the payments or fintech industry.
- Strong understanding of global regulatory requirements relating to KYC, KYB and AML.
- Exceptional leadership and people management skills, with a track record of developing high-performing teams.
- Experience in process improvement, workflow automation, and operational efficiency.
- Excellent stakeholder management and communication skills.
- Data-driven mindset with the ability to analyze KPIs and drive continuous improvement.
- Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively.
Please note, candidates will need to have the right to work in the jurisdiction that they are looking to work in. Sokin is an equal opportunities employer and committed to maintaining an inclusive work environment. As a growing global startup with bases across multiple countries, we were established on and continue to promote an agile, flexible working culture. Please reach out to discuss any accommodations you may require during the recruitment process.
Department: Compliance
Locations: London
Remote status: Hybrid
Head of Client Onboarding employer: MyJobHelper
Contact Detail:
MyJobHelper Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Client Onboarding
✨Tip Number 1
Familiarise yourself with the latest trends and regulations in client onboarding, especially in the payments and fintech sectors. This knowledge will not only help you understand the role better but also demonstrate your commitment to staying updated during interviews.
✨Tip Number 2
Network with professionals in the fintech industry, particularly those involved in client onboarding. Attend relevant events or webinars to connect with potential colleagues and gain insights into best practices that you can bring to the role.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully led teams and optimised processes in previous roles. Highlighting your achievements in improving client experiences will set you apart from other candidates.
✨Tip Number 4
Research Sokin's current onboarding processes and think critically about areas for improvement. Being able to present thoughtful suggestions during your interview will show your proactive approach and genuine interest in the company.
We think you need these skills to ace Head of Client Onboarding
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in client onboarding, particularly in the payments or fintech industry. Emphasise your leadership skills and any achievements related to process optimisation and team management.
Craft a Compelling Cover Letter: In your cover letter, express your passion for enhancing client experiences and your understanding of regulatory compliance. Mention specific examples of how you've successfully led teams and improved onboarding processes in previous roles.
Highlight Relevant Skills: Clearly outline your skills that align with the job description, such as stakeholder management, data analysis, and risk management. Use bullet points for clarity and ensure they are backed up by concrete examples from your past work.
Showcase Your Understanding of the Company: Demonstrate your knowledge of Sokin and its mission in your application. Discuss how your values align with theirs and how you can contribute to their goal of making cross-border transactions more efficient and transparent.
How to prepare for a job interview at MyJobHelper
✨Showcase Your Leadership Skills
As the Head of Client Onboarding, you'll need to demonstrate your leadership capabilities. Prepare examples of how you've successfully led teams in the past, focusing on mentoring and developing talent while fostering a high-performance culture.
✨Understand Regulatory Requirements
Familiarise yourself with KYC, AML, and other compliance mandates relevant to client onboarding. Be ready to discuss how you have ensured adherence to these regulations in previous roles, as this is crucial for the position.
✨Highlight Process Improvement Experience
Be prepared to talk about specific instances where you've designed or enhanced onboarding workflows. Discuss the impact of these improvements on efficiency and client satisfaction, as this aligns with the role's key responsibilities.
✨Demonstrate Stakeholder Collaboration
Since the role involves working closely with various teams, think of examples that showcase your ability to collaborate effectively with stakeholders. Highlight how you've managed cross-functional relationships to ensure smooth transitions from prospects to active clients.
