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- Tasks: Handle customer enquiries and process quotes in a lively team environment.
- Company: Join MyInsurance, a leader in leisure insurance with a vibrant culture.
- Benefits: Enjoy competitive salary, flexible hours, bonuses, and a generous pension scheme.
- Why this job: Make a difference in customer service while developing your skills in a supportive team.
- Qualifications: 5 GCSEs required; A Levels or degree preferred, training provided for the right candidates.
- Other info: Hybrid working after initial training, with great career growth opportunities.
The predicted salary is between 21000 - 33000 £ per year.
Location: Hindhead, Surrey, GU26 6UG
Salary: £21k-£33k according to experience plus Excellent Benefits!
Contract: Full time, Permanent
Benefits: Competitive Annual Salary, Flexible/Additional Working Hours, Free Onsite Parking, Team and Individual Bonus Opportunities, Assistance with Professional Exams, Generous Pension Scheme!
MyInsurance, an industry leader within the leisure insurance sector, currently have an opportunity for confident, self-motivated and outgoing Customer Service Executives to join our lively telephone-based team!
Duties of our Customer Service Executives will include:
- Handling inbound customer enquiries.
- Liaising with insurers with regard to quotations and/or referrals.
- Processing inbound quotation/renewal requests and payment.
- Outbound calls to follow up and close quote/renewal enquiries (no cold calling!)
Essential Skills/Requirements for our Customer Service Executives:
- Minimum of 5 GCSE passes required, with A Levels preferred and ideally a Degree.
- Previous insurance and/or telesales experience would be a definite advantage although not essential as full training will be provided for the right candidate(s)!
- A professional and confident telephone manner is essential for this role.
- Strong customer focus and ability to close sales.
- Good organisation skills with attention to detail.
- Positive, hardworking attitude.
- Self-motivation and willingness to learn.
- IT literate with good keyboard skills.
- Team player essential.
Experience in the following, an advantage: Insurance; Financial Services; Customer Service, Sales Administration, Sales Administrator, Sales Support, Telesales, Inbound Calls, Outbound Calls, Customer Care, Renewals, Retention, Lead Generation, Customer Care.
Initial training will be undertaken within an office environment in Hindhead until the successful candidate is capable of working under their own initiative from home at which point hybrid working will be the norm.
If this sounds like you and you would like to be part of this growing, professional company; click APPLY today! Forwarding us an up-to-date copy of your CV for our consideration!
No agencies please.
Customer Service Executive in Hindhead employer: MyInsurance
Contact Detail:
MyInsurance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive in Hindhead
✨Tip Number 1
Get to know the company! Research MyInsurance and understand their values, products, and customer service approach. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your phone skills! Since this role is all about handling calls, try role-playing with a friend or family member. Focus on being confident and friendly, as well as honing your ability to close sales effectively.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're proactive and serious about joining our lively team at MyInsurance.
We think you need these skills to ace Customer Service Executive in Hindhead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Service Executive role. Highlight any relevant customer service or sales experience, and don’t forget to mention your GCSEs and A Levels!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to showcase your personality and explain why you’re the perfect fit for our lively team. Be confident and let us know how your skills can benefit MyInsurance.
Show Off Your Communication Skills: Since this role involves handling inbound calls, make sure your written application reflects your professional telephone manner. Keep it clear, concise, and friendly – we want to see your communication skills in action!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Don’t miss out on this opportunity!
How to prepare for a job interview at MyInsurance
✨Know Your Stuff
Before the interview, make sure you understand the basics of the insurance industry and the specific role of a Customer Service Executive. Brush up on common customer service scenarios and how to handle them effectively.
✨Show Off Your Skills
Highlight your previous experience in customer service or sales during the interview. Even if you haven't worked in insurance before, relate your skills to the job requirements, like your ability to close sales or manage customer inquiries.
✨Practice Makes Perfect
Rehearse common interview questions with a friend or in front of a mirror. Focus on demonstrating your confident telephone manner and your positive attitude, as these are key traits for the role.
✨Ask Smart Questions
Prepare a few thoughtful questions to ask at the end of the interview. This shows your interest in the company and the role, and it gives you a chance to learn more about the team dynamics and training opportunities.
