At a Glance
- Tasks: Welcome visitors, share knowledge, and facilitate engaging tours at our water discovery centre.
- Company: Join the Heretaunga Hastings District Council in a vibrant, community-focused environment.
- Benefits: Flexible part-time hours, opportunity to learn about Māori culture, and contribute to sustainability.
- Other info: Work in a beautiful location with a supportive team and diverse community.
- Why this job: Be part of a unique experience that promotes water awareness and cultural heritage.
- Qualifications: Customer service experience, knowledge of te reo Māori, and excellent communication skills.
The predicted salary is between 20800 - 25272 £ per year.
Welcome to Heretaunga, the area renowned for its rich and fertile landscape that is sustained by its life-giving dews and waterways. The Aquifer is the heart of Heretaunga and the three main rivers, Ngaruroro Mokotuararo ki Rangatira, Tukituki and Tūtaekurī are the main arteries that recharge the aquifer. Waiaroha Heretaunga Water Discovery Centre (Waiaroha) is Heretaunga Hastings District Council's water storage and learning centre facility, opened in central Karamu Hastings in October 2023. Developed in partnership with mana whenua, Waiaroha is a new way of delivering safe, secure and sustainable drinking water infrastructure and a back-up water supply for Karamu Hastings residents. The centre also champions and upholds the integrity of mana whenua knowledge, ensuring this knowledge is reflected throughout the visitor experience and learning programmes. We offer a wide variety of tours and learning programmes from early learning to secondary school level, with the ultimate goal of informing and inspiring public awareness of our use, care and understanding of wai (water).
To support our kaupapa, we are looking for a Waiaroha Visitor Host. In this varied role, you will ensure that visitors are welcomed warmly, share knowledge and expertise with visitors, facilitate classes, groups and tours of the facility, and also keep the day to day operations of the centre running smoothly.
Ōu wheako – about you
- Previous customer service experience / experience in facilitating groups
- Knowledge of te reo Māori and tikanga Māori
- Excellent interpersonal skills, both oral and written
- Competent in use of technology and software such as Microsoft office suite
- Knowledge of local Mātauranga ā-iwi and Mātauranga ā-hapū
Hours of work will be Saturday and Monday 9.45am-4.15pm (some flexibility around these hours may be possible). Situated in the heart of Ngāti Kahungunu, the Hastings district and Hawke’s Bay offer an enjoyable environment in which to live, work and play. We are an equal opportunity employer and we value diversity.
Applications close: Sunday 26 July. Please Note: Due to the highly competitive employment market, our vacancy close date may be subject to change if a suitable candidate is found, so don't delay in making your application.
Waiaroha Visitor Host in Hastings employer: MyHR
At Waiaroha, we pride ourselves on being an exceptional employer that fosters a welcoming and inclusive work environment. Our commitment to employee growth is reflected in our diverse learning programmes and the opportunity to engage with the rich cultural heritage of Ngāti Kahungunu. Located in the beautiful Hastings district, our team enjoys a unique blend of meaningful work, community engagement, and the chance to contribute to sustainable water practices while connecting with visitors in a vibrant setting.
StudySmarter Expert Advice🤫
We think this is how you could land Waiaroha Visitor Host in Hastings
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like MyHR and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at MyHR and let us see your personality shine through!
We think you need these skills to ace Waiaroha Visitor Host in Hastings
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and MyHR.
Get Familiar with Our Brand:Before applying, take some time to learn about MyHR and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at MyHR
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress MyHR.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which MyHR will surely appreciate.
