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- Tasks: Lead a team to deliver top-notch customer service in Executive Education.
- Company: Join London Business School, a vibrant community impacting global business from London and Dubai.
- Benefits: Enjoy 27 days of leave, a generous pension, free gym access, and professional development opportunities.
- Why this job: Be part of a diverse team committed to inclusion and making a real-world impact.
- Qualifications: 3+ years in people management, strong communication, project management, and analytical skills required.
- Other info: Flexible hybrid working environment with a focus on employee wellbeing.
The predicted salary is between 48000 - 72000 £ per year.
This job is with London Business School, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
Why London Business
London Business School; a global and vibrant business community based in two of the world’s most dynamic cities, London and Dubai. It’s where extraordinary minds and diverse perspectives connect, to have a profound impact on the way the world does business and the way business impacts the world. We offer best in class hybrid learning to our students and participants, whilst creating a flexible, supportive and dynamic working environment for our people to excel in, whatever their location.
The Role
Can you support your colleagues and your clients?Leading a team of Programme Assistants in our Executive Education department, you’ll be encouraging your people to achieve the highest quality of customer service, while applying your technical knowledge to deliver world-class management and leadership development programmes
Main Responsibilities
* Delivery of high-quality service in area of specialism.* Team feedback on clarity of purpose and focus, behavioural and performance expectations, guidance, development and careers support* Area/team compliance with necessary regulations/processes.* Production of high-quality reports, with the identification of trends and issues.* Timely and robust onboarding of contractors.* Projects delivered on time, on budget and to quality standards and targets.* Development of relationships within and outside the team, and positive feedback from colleagues.* Improvements to processes and procedures in own area of specialism.* Up-to-date and accurate financial information for own service area.
Ideal Candidate
* Good communication skills and the ability to break down technical issues and explain them in layman’s terms.* Minimum three years of people management experience* Good project management skills.* Excellent organisational skills and meticulous attention to detail.* Strong analytical and problem solving skills.* Positive experience of working within a customer-services orientated environment.* Budget management experience
Benefits you can enjoy;
* Generous annual leave of 27 days PLUS extra between Christmas and New Year!* Generous pension package, 14.5% employer contribution (in return for employee enrolment and contribution)* Free onsite gym and swimming pool* Amazing range of professional development to support your career path* Enhanced cycle to work scheme* Wellbeing offering to support your physical, mental and financial health* Up to 5 days paid emergency leave for staff who have caring responsibilities for a family member, dependent or friend who is ill.
All enjoyed in a Smart (hybrid) Working environment so we’re looking forward to discussing how, where and when you might work best to deliver in your new role.
Our commitment to driving inclusion and belonging
We are a globally reaching institution, committed to creating tangible and sustainable change in driving inclusion & belonging within our School, education and society at large. We are dedicated to creating an environment where everyone in our community feels they belong and thrive. This is a key school priority, and we want everyone who joins LBS to feel respected, welcomed, and heard.
Candidates needing sponsorship should assess their eligibility for a Certificate of Sponsorship by evaluating their circumstances against the relevant criteria before applying
Please note we start screening CVs and interviewing candidates from the start of a campaign. A successful candidate could progress to offer before the advertised closing date. We encourage you to apply as soon as possible if you are interested in any roles.
Closing date- 9th December 2024
Salary : Competitive
Team Leader, Business Services employer: myGwork
Contact Detail:
myGwork Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader, Business Services
✨Tip Number 1
Familiarize yourself with the values and mission of London Business School. Understanding their commitment to inclusion and belonging will help you align your responses during interviews and demonstrate that you share their vision.
✨Tip Number 2
Highlight your experience in managing teams and delivering high-quality customer service. Be prepared to share specific examples of how you've supported your team members and improved service delivery in previous roles.
✨Tip Number 3
Showcase your project management skills by discussing any relevant projects you've led. Emphasize your ability to deliver on time and within budget, as well as how you handle challenges that arise during a project.
✨Tip Number 4
Prepare to discuss your analytical and problem-solving skills. Think of instances where you've identified trends or issues in your work and how you addressed them effectively, as this will resonate with the responsibilities of the role.
We think you need these skills to ace Team Leader, Business Services
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Team Leader position at London Business School. Make sure you understand the key responsibilities and the skills required, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasize your people management experience and any relevant project management skills. Use specific examples to demonstrate how you've successfully led teams and delivered high-quality service in previous roles.
Showcase Communication Skills: Since good communication is essential for this role, make sure to highlight your ability to explain complex issues in simple terms. Provide examples of how you've effectively communicated with colleagues and clients in the past.
Express Commitment to Inclusion: London Business School values inclusion and belonging. In your application, express your commitment to these values and provide examples of how you've contributed to creating an inclusive environment in your previous roles.
How to prepare for a job interview at myGwork
✨Showcase Your Leadership Skills
As a Team Leader, it's crucial to demonstrate your people management experience. Prepare examples of how you've successfully led teams, supported colleagues, and fostered a positive work environment.
✨Communicate Clearly and Effectively
Good communication is key in this role. Practice breaking down complex ideas into simple terms, as you may need to explain technical issues to team members or clients who may not have the same background.
✨Highlight Your Project Management Experience
Be ready to discuss your project management skills. Share specific instances where you've delivered projects on time and within budget, emphasizing your organizational skills and attention to detail.
✨Demonstrate Your Commitment to Inclusion
London Business School values diversity and inclusion. Be prepared to discuss how you've contributed to creating an inclusive environment in your previous roles and how you plan to continue this commitment.
