Senior Systems Engineer

This job is with Skyscanner, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Innovative. Brave. Straightforward. At Skyscanner, we like to keep things simple. Working here involves collaboration, ownership and bags of innovation. We\’re not afraid to admit that it\’s different from the norm. But if you\’re our kind of Systems Engineer, you\’ll feel right at home. If excellent customer service describes you and terms like system administration, application support, troubleshooting and diagnosis excite you, we may be looking for you to help elevate our digital workplace. You should bring deep expertise in managing enterprise IT environments, a strategic mindset, and a passion for mentoring others and driving continuous improvement. A passion for learning new technologies and the ability to lead technical decisions will be key in this role, as will exceptional communication and leadership skills. What will this role be responsible for delivering? As the senior technical lead for our Glasgow office, you will deliver strategic and operational excellence in on-site support. As a core member of the OSM squad, you\’ll oversee and support a range of technologies-enterprise collaboration platforms such as Zoom, Slack, Miro, AV/VoIP systems, secure access infrastructure, and device management across Windows and macOS environments. You will also lead key office-wide IT initiatives, own high-visibility projects, and ensure seamless technology experiences for our internal teams. On-site support includes, but is not limited to: Acting as the senior IT point of contact for the Glasgow site. Leading resolution of complex IT issues and mentoring junior team members. Owning the technology setup and delivery for meeting room and large events (Townhall). Managing device provisioning and mobile fleet standards. Hosting and continually improving the onboarding IT experience for new joiners. What skills do we need? Great communication and customer service skills Good problem solving and technical skills Strong foundational knowledge across IT systems and enterprise tools Expertise with both Windows and macOS Proven experience with AV and VoIP systems The ability to work independently and thrive in high-pressure environments Experience driving process improvement and leading small teams or initiatives What can we teach you? What will you learn? You\’ll expand your leadership capabilities, gain exposure to enterprise infrastructure projects, and influence the way Skyscanner scales internal technology services globally. For more details on Engineering at Skyscanner you can check our Engineering Blog and follow Skyscanner Engineering on Twitter #LI-FM1 #LI-DNI