Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead customer service transformation and enhance service delivery with innovative strategies.
- Company: Leading water services company in the UK with a focus on customer experience.
- Benefits: Competitive salary, hybrid working, generous pension, and health plans.
- Why this job: Make a real impact on customer service and lead multidisciplinary teams.
- Qualifications: Strong leadership skills and proven programme management experience in customer service.
- Other info: Join a dynamic team dedicated to transforming customer experiences.
The predicted salary is between 43200 - 72000 £ per year.
A leading water services company in the UK is looking for a Head of Customer Transformation to lead a transformation journey in customer service. This position involves overseeing multidisciplinary teams and enhancing service delivery through innovative strategies.
Candidates should have strong leadership skills and proven experience in programme management, especially within customer service.
A competitive salary, hybrid working, and extensive benefits are offered, including a generous pension and health plans.
Head of Customer Transformation & Experience in Worthing employer: myGwork - LGBTQ+ Business Community
Contact Detail:
myGwork - LGBTQ+ Business Community Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Customer Transformation & Experience in Worthing
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at the company you're eyeing. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to customer transformation. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your leadership skills during interviews. Share specific examples of how you've led teams through change and improved service delivery. We want to see your impact!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Head of Customer Transformation & Experience in Worthing
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Head of Customer Transformation role. Highlight your leadership experience and any innovative strategies you've implemented in customer service.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about transforming customer experiences and how your background makes you the perfect fit for this role.
Showcase Your Programme Management Skills: Since programme management is key for this position, be sure to include specific examples of projects you've led. We want to see how you've successfully managed teams and delivered results in customer service.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at myGwork - LGBTQ+ Business Community
✨Know the Company Inside Out
Before your interview, make sure you research the water services company thoroughly. Understand their mission, values, and recent initiatives in customer service transformation. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Head of Customer Transformation, strong leadership is key. Prepare examples from your past experiences where you've successfully led multidisciplinary teams or managed significant programmes. Be ready to discuss how you motivated your team and drove positive change.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and innovative thinking. Think about challenges you’ve faced in customer service and how you approached them. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask insightful questions. Inquire about the company's vision for customer service transformation or how they measure success in this area. This shows that you’re not just interested in the role, but also in contributing to the company’s future.
