At a Glance
- Tasks: Be the friendly face of our team, supporting staff and managing space utilisation.
- Company: Join Rapport Guest Services, a diverse employer with a people-first culture.
- Benefits: Enjoy travel discounts, cash rewards, wellness programs, and a daily food allowance!
- Other info: Opportunities for career growth and community support through paid volunteer days.
- Why this job: Make a real impact while building relationships in a dynamic environment.
- Qualifications: Positive attitude, great communication skills, and a desire to learn and grow.
The predicted salary is between 30000 - 40000 £ per year.
This job is with Rapport Guest Services, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. The client is one of the Big Four Accountancy firms in the world. The Workforce Ambassador, known as Floor Assistant, joins a 43‑person team and works closely as the first point of contact with the client.
Type of Contract
Full-time, Permanent
Hours: 40 per week (Monday-Friday, shift rota basis between 7 AM and 5 PM, with flexibility as per business needs)
Why You'll Love Working With Us
- Financial Benefits: Exclusive travel and grocery discounts, cash rewards, and life assurance. PLUS, a daily food allowance!
- Future Security: Contributory pension scheme.
- Health & Wellbeing: Wellness programs, Employee Assistance Program, and digital GP services.
- Career Growth: Extensive learning and development opportunities.
- Celebrate Excellence: Recognition through WOW Awards for outstanding performance.
- Community Support: One paid day off per year to give back to a cause you care about.
Main Responsibilities
- Taking care of the internal working staff needs
- Monitoring, managing, and supporting space utilisation within the London Campus
- Managing supplier relationships, including logging, chasing, and following through with calls
- Building relationships with the Client and being the first point of contact
- Providing business support and assistance with analytics
- Maintaining all internal vending provisions
The ideal candidate will
- Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together
- Have a positive, outgoing personality and be able to easily build rapport with key stakeholders
- Be proactive, flexible and adaptable, with great attention to detail and ambition to learn and grow
- Display excellent personal presentation and interpersonal skills
- Be computer literate, with excellent communication skills, verbal and written, with a professional telephone and email etiquette
- Demonstrate the ability to work independently and manage own workload
About Us
Rapport Guest Services is a multi‑award‑winning company, delivering front‑ and back‑of‑house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people‑first culture with exceptional service standards. We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.
Workspace Ambassador employer: myGwork - LGBTQ+ Business Community
At Rapport Guest Services, we pride ourselves on being an inclusive employer that values diversity and community support. As a Workspace Ambassador, you'll enjoy a vibrant work culture with extensive career growth opportunities, financial benefits including exclusive discounts and a daily food allowance, and a commitment to employee wellbeing through wellness programs and a contributory pension scheme. Join us in creating a positive impact while working in a dynamic environment at one of the world's leading accountancy firms.
Contact Details:
myGwork - LGBTQ+ Business Community Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Workspace Ambassador
✨Tip Number 1
Network like a pro! Reach out to current or former employees of Rapport Guest Services on LinkedIn. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and teamwork. Show off your positive personality and how you embody their values like 'Create Rapport' and 'Be Brilliant'.
✨Tip Number 3
Dress to impress! First impressions matter, especially in a client-facing role. Make sure your personal presentation is on point to reflect the professionalism of the company.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the team at Rapport.
We think you need these skills to ace Workspace Ambassador
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to be a bit informal and friendly. Remember, this role is all about building rapport, so show us how you can connect with others right from the start.
Tailor Your Application:Make sure to tailor your application to the Workspace Ambassador role. Highlight your relevant experience and skills that match the job description. We love seeing how you can bring our values to life, so don’t hold back on sharing specific examples!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured writing that’s easy to read. Use bullet points if it helps, and make sure to proofread for any typos or errors. A polished application shows attention to detail, which is super important for this role!
Apply Through Our Website:We encourage you to apply through our website for the best chance of success. It’s straightforward and ensures your application goes directly to us. Plus, you’ll find all the info you need about the role and our company there!
How to prepare for a job interview at myGwork - LGBTQ+ Business Community
✨Know the Company Inside Out
Before your interview, take some time to research Rapport Guest Services and their values. Understand their commitment to inclusion and how they support the LGBTQ+ community. This will not only show your genuine interest but also help you align your answers with their core principles.
✨Show Off Your People Skills
As a Workspace Ambassador, building rapport is key. Prepare examples of how you've successfully interacted with clients or colleagues in the past. Think about times when you went above and beyond to help someone or resolved a conflict – these stories will highlight your interpersonal skills.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving abilities and adaptability. For instance, you might be asked how you would handle a difficult client or manage space utilisation issues. Practise your responses to these types of questions to demonstrate your proactive and flexible nature.
✨Dress to Impress
First impressions matter! Make sure you present yourself professionally, as this role involves being the first point of contact. Choose an outfit that reflects the company's culture while ensuring you feel comfortable and confident. A polished appearance can set a positive tone for the interview.
