At a Glance
- Tasks: Develop and customise ServiceNow solutions to enhance customer and employee experiences.
- Company: Join a leading Digital Customer Experience team in the UK.
- Benefits: Enjoy flexible working, training opportunities, and a hybrid work environment.
- Other info: Collaborative culture with excellent career growth and learning opportunities.
- Why this job: Make a real impact by optimising workflows and enhancing user experiences.
- Qualifications: Experience with ServiceNow and strong technical skills in JavaScript, HTML, and CSS.
The predicted salary is between 50000 - 70000 € per year.
The ServiceNow Platform Implementation Solution Specialist is a technical and strategic role within Digital Customer Experience’s (DCX) Business Technology practice in the UK. This role focuses on developing, customizing, and integrating ServiceNow solutions to enhance Customer Experience, Technology Experience, and Employee Experience. It requires a strong understanding of what drives excellent customer experiences from marketing, sales, and commerce perspectives, as well as how great employee experiences are built around key moments such as onboarding, daily work, and talent development. The role also involves leveraging ServiceNow’s platform to enable seamless workflows that optimize productivity and satisfaction for both customers and employees.
Your role
- Technical Development: Design and develop solutions for ServiceNow workflow applications, including Customer Experience Workflow Applications: Customer Service Management (CSM), Field Service Management, Customer Service Portal. Technology Experience Workflow Applications: IT Service Management (ITSM), IT Operations Management (ITOM), IT Asset Management (ITAM). Employee Experience Workflow Applications: HR Service Delivery (HRSD), Employee Onboarding and Transitions, Workplace Service Delivery.
- User Experience: Utilize ServiceNow's Experience Layer components to build modern, intuitive user interfaces. Configure and enhance the Next Experience UI for tailored and seamless interactions. Use UI Builder and Service Portal to deliver role-based dashboards and customised workflows that meet client-specific requirements.
- Integration and Data Management: Integrate ServiceNow applications with external systems (e.g., CRMs, HR systems, and eCommerce platforms) using REST/SOAP APIs and IntegrationHub. Manage data migration and ensure alignment across ServiceNow modules and external systems for consistent data integrity. Workflow data fabric and RaptorDB.
Your skills and experience
- ServiceNow Expertise: Proven experience with the ServiceNow platform, focusing on Customer Experience, Technology Experience, and Employee Experience workflows.
- Customer and Employee Insights: Deep understanding of customer journey optimization, including touchpoints in marketing, sales, and commerce. Strong knowledge of employee lifecycle touchpoints, such as onboarding, daily productivity, and career development.
- Technical Proficiency: Proficiency in JavaScript, HTML, CSS, and ServiceNow-specific tools like Glide API, Flow Designer, and IntegrationHub.
- Integration Skills: Expertise in integrating ServiceNow with external systems to create end-to-end workflows.
- Communication and Collaboration: Ability to translate technical concepts into business outcomes and work effectively with diverse teams.
- Problem-Solving: Analytical mindset with the ability to troubleshoot complex issues and deliver innovative solutions.
Your security clearance
To be successfully appointed to this role you will need to undergo Baseline Personnel Security Standard checks. There are no nationality or residency restrictions, although if you have resided outside of the UK within the last 3 years, further checks may be required. You will be asked questions about your security clearance eligibility such as country of residence and nationality.
Benefits
- Flexibility: Hybrid‑first working; flexible working arrangements are part of the day‑to‑day reality. All UK employees are eligible to request flexible working arrangements.
- Shape your path: Learning for life mindset offers training and development opportunities, including hackathons, courses, and external certifications from AWS, Microsoft, Harvard ManageMentor, Cybersecurity, and more.
ServiceNow Implementation Specialist in Woking employer: myGwork - LGBTQ+ Business Community
As a ServiceNow Implementation Specialist within our Digital Customer Experience team in the UK, you will thrive in a dynamic and supportive work culture that prioritises flexibility and employee growth. We offer a hybrid-first working environment, allowing you to balance your professional and personal life while benefiting from extensive training opportunities, including access to prestigious certifications. Join us to make a meaningful impact on customer and employee experiences through innovative solutions and collaborative teamwork.
Contact Detail:
myGwork - LGBTQ+ Business Community Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land ServiceNow Implementation Specialist in Woking
✨Tip Number 1
Network like a pro! Reach out to folks in your industry on LinkedIn or at local meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your ServiceNow projects and achievements. This gives potential employers a taste of what you can do and sets you apart from the crowd.
✨Tip Number 3
Prepare for interviews by practising common questions and scenarios related to ServiceNow implementations. Think about how you can demonstrate your problem-solving skills and technical expertise during the chat.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive and engaged!
We think you need these skills to ace ServiceNow Implementation Specialist in Woking
Some tips for your application 🫡
Show Off Your ServiceNow Skills:Make sure to highlight your experience with the ServiceNow platform in your application. We want to see how you've developed and customised solutions that enhance customer and employee experiences, so don’t hold back!
Tailor Your Application:Take a moment to customise your application for this role. Use the job description as a guide and align your skills and experiences with what we’re looking for. This shows us you’re genuinely interested and have done your homework!
Keep It Clear and Concise:When writing your application, clarity is key! Use straightforward language and avoid jargon where possible. We appreciate a well-structured application that gets straight to the point without unnecessary fluff.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at myGwork - LGBTQ+ Business Community
✨Know Your ServiceNow Stuff
Make sure you brush up on your ServiceNow knowledge before the interview. Understand the key features and functionalities of the platform, especially around Customer Experience, Technology Experience, and Employee Experience workflows. Be ready to discuss how you've used these in past projects.
✨Showcase Your Integration Skills
Since this role involves integrating ServiceNow with external systems, be prepared to talk about your experience with REST/SOAP APIs and IntegrationHub. Have specific examples ready that demonstrate your ability to create seamless workflows and manage data integrity.
✨Communicate Clearly
This position requires translating technical concepts into business outcomes. Practice explaining complex ideas in simple terms. Think about how you can convey your problem-solving skills and how they’ve led to successful project outcomes in previous roles.
✨Understand the User Experience
Familiarise yourself with ServiceNow's Experience Layer components and UI Builder. Be ready to discuss how you’ve designed intuitive user interfaces and tailored dashboards in the past. Highlight any specific projects where you enhanced user experience through custom workflows.
