ServiceNow Business Analyst in Woking

Overview: This job is with Capgemini, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.

Your role: You will be involved in all business analysis aspects of Service Management, Service Integration and Management solutions for our existing and prospective clients using the ServiceNow Platform. Your role requires thorough knowledge of ServiceNow capabilities, strong stakeholder engagement skills, and the ability to translate business requirements into clear stories, process improvements and delivery outcomes in line with business needs.

Hybrid working: The places you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of Company offices, client sites, and your home, noting that you will be unable to work at home 100% of the time.

Your role:

• Core involvement in the analysis, design and continuous improvement of ServiceNow solutions using Service Management practices based on Capgemini and industry standards.
• Co-design new ServiceNow processes, requirements and user stories with business stakeholders and delivery teams as required.
• Take ownership of defined complex business requirements and work them through to completion with the support of the ServiceNow delivery team.
• Assist in estimating release level of effort and support prioritisation of requirements, scope and business value.
• Leverage your extensive ServiceNow and process knowledge to ensure optimisation, compliance and adoption when IT organisations use the ServiceNow Platform.

Your Skills and Experience:

• Experience in gathering business requirements for ServiceNow initiatives, workshop facilitation, process mapping and documentation of current/future state.
• Experience with writing user stories, acceptance criteria and refining backlog items.
• Strong stakeholder management and communication skills across business and IT teams along with good understanding of ServiceNow platform capabilities and out-of-the-box processes.
• Experience supporting Agile delivery, sprint ceremonies and prioritisation discussions.
• Testing and UAT coordination, including defect tracking and sign-off support.
• Experience producing reporting, status updates and business-facing documentation.

Disability Confident Employer: We are a Disability Confident Employer (Level 2) under the UK Government’s Disability Confident scheme. As part of our commitment to inclusive recruitment, we offer an interview to all candidates who declare they have a disability and meet the minimum essential criteria for the role. Please opt in during the application process.

Your security clearance and pre-employment checks: If you are successfully offered this position, you will go through a series of pre-employment checks, including: identity, nationality (single or dual) or immigration status, employment history going back 3 continuous years, and unspent criminal record check (Disclosures and Barring Service). To be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance. You must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements.

Make it real: You will be joining one of the World’s Most Ethical Companies®, as recognised by Ethisphere®. We live our values by making ethical business choices every day. Working ethically is at the centre of our culture at Capgemini, meaning you will be helping to create a future we can all be proud of. You’ll be bringing your unique skills and perspectives to the team, inspiring and taking inspiration from your teammates as you unlock value in everything you do. You’ll be joining a professional community of experts who have your back and will support you, every step of the way. You will be empowered to explore, innovate, and progress. You will benefit from Capgemini’s ‘learning for life’ mindset, with countless training and development opportunities from thinktanks to hackathons, and access to 250,000 courses with numerous external certifications from AWS, Microsoft, Harvard ManageMentor, Cybersecurity qualifications and more.

Why you should consider Capgemini: Growing clients’ businesses while building a more sustainable, more inclusive future is a tough ask. When you join Capgemini, you’ll join a thriving company and become part of a collective of free-thinkers, entrepreneurs and industry experts. We find new ways technology can help us reimagine what’s possible. It’s why, together, we seek out opportunities that will transform the world’s leading businesses, and it’s how you’ll gain the experiences and connections you need to shape your future. By learning from each other every day, sharing knowledge, and always pushing yourself to do better, you’ll build the skills you want. You’ll use your skills to help our clients leverage technology to innovate and grow their business. So, it might not always be easy, but making the world a better place rarely is.

About Capgemini: Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organisations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of over 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations.