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- Tasks: Manage events, oversee teams, and ensure exceptional guest experiences.
- Company: Dynamic venue in Wolverhampton focused on live events and inclusivity.
- Benefits: Join a diverse team and enjoy flexible working hours.
- Other info: Opportunities for personal growth and development in a vibrant environment.
- Why this job: Be part of creating unforgettable live experiences for artists and audiences.
- Qualifications: Experience in event management and strong leadership skills required.
The predicted salary is between 30000 - 40000 ÂŁ per year.
We are looking for a Front of House Manager â Operations to help deliver safe, welcoming and exceptional events for artists, promoters and audiences.
Event delivery & duty management
- Act as Duty Manager for events, overseeing onâsite teams to ensure safe operations and excellent service.
- Be part of the on-call rota, responding to outâofâhours incidents and enquiries when required.
Event planning & coordination
- Manage the planning and advance of designated events, including staffing and scheduling.
- Ensure all activity meets licensing requirements and venue policies.
Team leadership & development
- Motivate, train and support Front of House teams to deliver high standards of service.
- Recruit new Front of House team members and support their onboarding.
Health, safety & wellbeing
- Champion health and safety, ensuring policies, training and risk assessments are followed.
- Support incident management and continuous improvement of safety standards.
Client & promoter relationships
- Build strong working relationships with promoters, organisers and clients.
- Deliver all contractual commitments and lead site visits for new clients.
Customer Experience & Improvement
- Actively promote a welcoming and inclusive guest experience at every touchpoint.
- Manage customer feedback and complaints, ensuring timely investigation and followâup.
What We're Looking For
- Experience managing medium to largeâscale events in a live or comparable venue.
- First Aid qualification.
- Strong commercial awareness with confident negotiation skills.
- A valid Personal Licence.
- IOSH certification.
- Confident IT skills, including Microsoft Word, Excel, Outlook and PowerPoint.
- A strong focus on guest experience.
- A flexible and committed approach to working hours.
You'll be based at the venue in Wolverhampton. You will need to be available to work 5 days out of 7, including evenings and weekends.
If you enjoy working with people, delivering brilliant live experiences and want to be part of a venue that puts people first, we'd love to hear from you.
We are committed to fostering a diverse and inclusive workforce. We believe in equality of opportunity for all and our approach to recruitment and selection is fair, open and based purely on merit. Applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. If you require reasonable adjustments in any recruitment process with us, please make us aware. We know that diverse teams make the strongest teams. That's why we actively encourage people from all backgrounds, experiences and perspectives to apply.
Front of House Manager - Operations in Watton at Stone employer: myGwork - LGBTQ+ Business Community
Contact Detail:
myGwork - LGBTQ+ Business Community Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Front of House Manager - Operations in Watton at Stone
â¨Tip Number 1
Get to know the venue! Familiarise yourself with the layout, facilities, and key staff. This will help you feel more confident during interviews and show that you're genuinely interested in the role.
â¨Tip Number 2
Network like a pro! Attend industry events or connect with people on LinkedIn. Building relationships can lead to insider info about job openings and give you a leg up when applying.
â¨Tip Number 3
Prepare for situational questions! Think of examples from your past experiences where you've handled challenges in event management. This will showcase your skills and how you can contribute to the team.
â¨Tip Number 4
Apply through our website! Itâs the best way to ensure your application gets seen by the right people. Plus, it shows you're keen on joining our team and ready to dive into the action!
We think you need these skills to ace Front of House Manager - Operations in Watton at Stone
Some tips for your application đŤĄ
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in managing events and leading teams. We want to see how your skills align with the Front of House Manager role, so donât hold back!
Showcase Your Experience: When detailing your past roles, focus on specific examples that demonstrate your ability to deliver exceptional customer experiences and manage large-scale events. We love seeing real-life stories that showcase your skills!
Be Clear and Concise: Keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to read through your qualifications and experiences. We appreciate clarity!
Apply Through Our Website: Donât forget to submit your application through our website! Itâs the best way for us to receive your details and ensures youâre considered for the role. We canât wait to hear from you!
How to prepare for a job interview at myGwork - LGBTQ+ Business Community
â¨Know Your Events
Familiarise yourself with the types of events the venue hosts. Research past events and think about how you would manage them differently or improve guest experiences. This shows your passion and understanding of the role.
â¨Showcase Your Leadership Skills
Prepare examples of how you've motivated and developed teams in previous roles. Be ready to discuss specific situations where youâve led a team through challenges, ensuring high standards of service and safety.
â¨Understand Health and Safety Protocols
Brush up on health and safety regulations relevant to event management. Be prepared to discuss how you would implement these policies and handle incidents, demonstrating your commitment to a safe environment for both staff and guests.
â¨Engage with Customer Experience
Think about ways to enhance the guest experience at the venue. Prepare to share ideas on managing customer feedback and complaints effectively, showing that you prioritise a welcoming atmosphere and continuous improvement.