At a Glance
- Tasks: Assist customers and manage stock in a dynamic branch environment.
- Company: Join RS Group, an inclusive employer with a supportive team culture.
- Benefits: Enjoy competitive pay, health cover, pension scheme, and personal development opportunities.
- Other info: Be part of a diverse team committed to making amazing happen.
- Why this job: Make a real impact by helping customers and solving problems every day.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 22000 - 26000 £ per year.
This job is with RS Group, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Location - Watford.
If you are looking for a rewarding opportunity and working as part of a supportive team, then this is the role for you. Based in our RS Local Watford Branch, you will divide your time between communicating effectively with our trade customers at our branch to help them find just what they need and keeping on top of our stock and inventory. Full training will be provided, but a can-do attitude is all that it takes to succeed in this role.
What You Will Be Doing
As a Branch Assistant, you will report directly to the Branch Manager. Within the Branch, you will provide excellent customer service by helping identify our customers’ needs and requirements, building strong relationships, and investigating and resolving customer issues from general and technical questions while advising on delivery options and dispatches. You will also be responsible for some warehouse and stock management picking and packing activities.
What do I need to be successful?
- Some experience in a Customer Service or Retail role
- Strong communication skills
- The ability to multi-task and put your attention to different areas of work throughout your day
- Computer literacy
- A friendly face and a can-do attitude
What’s in it for you?
- Option to join – Generous Defined Contribution Pension scheme.
- Option to join – Aviva Private Health Medical cover.
- Option to join – AXA PPP Health Cash Plan.
- Option to join – Save as you Earn Employee Share Scheme.
- Option to buy more days’ holiday per annum.
- Annual Employee Performance Bonus scheme.
- Preferential discounts on Personal Contract Hire for brand new vehicles for family & friends.
- Employee Assistance Programme.
- Cycle to Work Scheme.
- Company workwear & PPE.
- A wide range of personal development programmes to build on your strengths.
We are RS Group. At RS we’ve been solving engineering problems for over 80 years: big ones, small ones, easy and difficult ones. We turn the ‘what ifs’ into the ‘why nots’, the impossible into the possible. Our purpose? Making amazing happen for a better world. We offer service and product solutions. We send out a parcel every 2 seconds, to over 130 countries. We provide over 700,000 in-stock and over 3 million unstocked products to more than 1.2 million customers. We want people like you, as you are curious about things, you like doing things differently and also in a human way with empathy. Because that’s exactly how we partner with people – our customers, suppliers, colleagues and communities – to solve problems. We’ll also invest in your development and wellbeing – because building a more diverse and inclusive culture, being ethical, responsible and committed to our Environment, Social, and Governance (ESG) action plan is at the heart of everything we do. Come and join us and we’ll help you to think big, do more and unleash your brilliance, so you do amazing things too.
Branch Assistant: Customer Service & Stock Control in Watford employer: myGwork - LGBTQ+ Business Community
RS Group is an exceptional employer located in Watford, offering a supportive and inclusive work environment where employees can thrive. With a strong focus on personal development, generous benefits such as a Defined Contribution Pension scheme, private health cover, and an annual performance bonus, RS Group empowers its team members to grow while fostering a culture of empathy and collaboration. Join us to be part of a company that values diversity and is committed to making a positive impact in the world.
Contact Details:
myGwork - LGBTQ+ Business Community Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Branch Assistant: Customer Service & Stock Control in Watford
✨Tip Number 1
Get to know the company! Research RS Group and their values, especially their commitment to inclusivity and customer service. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of customer interaction, try role-playing common customer scenarios with friends or family. This will boost your confidence and help you think on your feet when it comes to resolving issues.
✨Tip Number 3
Show off your can-do attitude! During interviews, share examples of how you've tackled challenges in previous roles. Employers love to see that you’re proactive and ready to take on whatever comes your way.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals who want to make a difference, so make sure you put your best foot forward!
We think you need these skills to ace Branch Assistant: Customer Service & Stock Control in Watford
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Branch Assistant role. Highlight your customer service experience and any relevant skills that match what RS Group is looking for. We want to see how you can bring your unique flair to the team!
Show Off Your Communication Skills:Since this role involves a lot of interaction with customers, it’s crucial to demonstrate your strong communication skills. Use clear and friendly language in your application to reflect the kind of approachable person you are. We love a good chat, so let that shine through!
Highlight Your Can-Do Attitude:RS Group values a positive mindset, so make sure to showcase your can-do attitude in your application. Share examples of how you've tackled challenges in previous roles or how you’ve gone the extra mile for customers. We’re all about making amazing happen!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our awesome team at RS Group!
How to prepare for a job interview at myGwork - LGBTQ+ Business Community
✨Know the Company
Before your interview, take some time to research RS Group. Understand their values, mission, and the products they offer. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
Since this role heavily involves customer interaction, prepare examples from your past experiences where you provided excellent customer service. Think about how you resolved issues or built relationships with customers, as these stories will highlight your suitability for the position.
✨Demonstrate Your Can-Do Attitude
RS Group is looking for a can-do attitude, so be ready to discuss how you approach challenges positively. Share instances where you tackled difficult situations or went above and beyond to meet customer needs, showcasing your proactive mindset.
✨Prepare Questions
At the end of the interview, you’ll likely have the chance to ask questions. Prepare thoughtful queries about the team dynamics, training opportunities, or the company culture. This shows that you’re engaged and serious about the role, plus it helps you determine if it’s the right fit for you.
