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- Tasks: Lead warehouse operations and manage cross-functional teams to drive excellence.
- Company: Join Superdrug, an inclusive employer committed to diversity and community.
- Benefits: Enjoy 33 days holiday, discounts, pension matching, and access to Wagestream.
- Why this job: Make a real impact in logistics while developing your leadership skills.
- Qualifications: Proven leadership in fast-paced environments and strong communication skills.
- Other info: Be part of a global health and beauty retailer with excellent growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Overview
This job is with Superdrug, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
Job Title: Warehouse Operations Manager
Location: Dunstable Distribution Centre
Reports to: Assistant Distribution Centre Manager
Department: Logistics / Supply Chain
Job Overview
We are seeking an experienced Warehouse Operations Manager with drive, passion, and resilience to lead key logistics functions including Goods In and Goods Out, FLT, RRU, Assembly, Stock Maintenance, and Replenishment. You will manage cross-functional teams across all shifts, ensuring service level agreements (SLAs) are consistently achieved while driving operational excellence and continuous improvement. A critical requirement for this role is strong people and performance management capability. You will be accountable for setting clear expectations, developing high-performing individuals and teams, and confidently addressing underperformance through effective coaching, corrective action, and formal performance management processes where required.
Key Responsibilities
- Chair or support key meetings including H&S briefings, operational updates, and employee forums.
- Oversee day-to-day warehouse operations including Goods In & Goods Out, FLT, RRU, Dispatch, Loading/unloading and Assembly.
- Drive performance through KPI tracking, cost control, and continuous improvement.
- Develop team capability through coaching, performance reviews, and succession planning.
- Collaborate with senior managers and cross-functional teams to align on warehouse strategies and logistics goals.
- Ensure health and safety compliance across all warehouse activities.
- Maintain stock accuracy, lead PI (Perpetual Inventory) processes, and meet auditor requirements.
- Monitor site facilities, labour planning, and supplier contracts for operational efficiency.
- Partner with internal and external stakeholders to enhance warehouse productivity and customer satisfaction.
Key Skills & Experience
- Demonstrable experience managing both high performance and underperformance in a fast-paced operational environment.
- Proven leadership in a fast-paced warehouse or distribution environment.
- Strong communication, analytical, and decision-making skills.
- Experience in driving cost efficiency, team performance, and operational improvements.
- Ability to manage resources effectively across multiple teams and shifts.
- Solid understanding of warehouse management systems and supply chain operations.
- Demonstrated success in motivating teams and managing change.
Health & Safety Responsibilities
- Promote a safety-first culture across all warehouse teams.
- Comply with health and safety regulations and reporting requirements.
Key Stakeholders
- Internal: Supply Chain, Operations, Category Managers, People Team.
- External: Third-party logistics providers, suppliers, consultants.
What’s In It For You
- 33 days holiday rising to 38 days with length of service (inclusive of bank holidays).
- 2 staff discount codes for yourself and a family member or friend.
- 30% discount on Superdrug Own Brand Products both in store and online.
- Company pension matching and bonus.
- Stream – a money management app that gives you access to a percentage of your pay as you earn it.
- Being part of more! We are part of a group who work closely with Savers, The Perfume Shop and Three UK.
- We are part of A.S. Watson Group, the world’s largest international health and beauty retailer with over 15,700 stores in 25 markets.
- Unrivalled Learning and Development programmes.
- Enhanced maternity/shared parental/adoption leave, company sick pay and pregnancy loss and support.
- Come and be part of something special.
For information on how we manage and store your data please go to https://www.superdrug.jobs/privacy-policy/
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Warehouse Operations Manager employer: myGwork - LGBTQ+ Business Community
Contact Detail:
myGwork - LGBTQ+ Business Community Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Warehouse Operations Manager
✨Tip Number 1
Network like a pro! Reach out to people in the logistics and supply chain industry, especially those who work at Superdrug or similar companies. A friendly chat can open doors and give you insider info on what they're really looking for.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of warehouse management systems and operational excellence. We want you to showcase your leadership skills and how you've driven performance in past roles. Be ready with examples!
✨Tip Number 3
Don’t forget to highlight your health and safety experience during interviews. Show us how you’ve promoted a safety-first culture in previous positions. It’s a big deal in warehouse operations, and we want to see your commitment!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining the Superdrug team. Let’s get you that Warehouse Operations Manager role!
We think you need these skills to ace Warehouse Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Warehouse Operations Manager role. Highlight your experience in logistics, team management, and any relevant KPIs you've driven. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your previous experiences make you the perfect fit. Keep it concise but engaging – we love a good story!
Showcase Your Leadership Skills: Since this role involves managing cross-functional teams, be sure to highlight your leadership experience. Share specific examples of how you've motivated teams and driven operational improvements in past roles. We want to know how you can lead us to success!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you're keen on joining our team at Superdrug. We can't wait to hear from you!
How to prepare for a job interview at myGwork - LGBTQ+ Business Community
✨Know Your Warehouse Operations
Make sure you brush up on your knowledge of warehouse operations, especially the key functions mentioned in the job description like Goods In, FLT, and Assembly. Being able to discuss these areas confidently will show that you're not just familiar with the role but also passionate about it.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in a fast-paced environment. Think about specific situations where you drove performance through KPI tracking or improved team capability through coaching. This will demonstrate your ability to manage cross-functional teams effectively.
✨Understand Health & Safety Compliance
Since health and safety is a big part of the role, be ready to discuss how you've promoted a safety-first culture in previous positions. Share any relevant experiences where you ensured compliance with regulations and how you handled safety briefings or audits.
✨Engage with Stakeholders
Familiarise yourself with the internal and external stakeholders mentioned in the job description. Be prepared to talk about how you've collaborated with different teams or third-party providers in the past to enhance productivity and customer satisfaction. This shows you understand the importance of teamwork in logistics.