At a Glance
- Tasks: Manage and deliver engaging customer content across AXS websites.
- Company: Join a dynamic team in the live events industry.
- Benefits: Flexible working hours, hybrid model, and a supportive work culture.
- Other info: Diverse and inclusive workplace with great career development opportunities.
- Why this job: Be part of exciting events and enhance customer experiences.
- Qualifications: Experience in fast-paced environments and knowledge of ticketing technology.
The predicted salary is between 30000 - 40000 £ per year.
We're looking for a Client Services Assistant – CMS (Promoter) to join us on a 12‑month fixed‑term contract. This role plays a key part in managing and delivering customer‑facing content across AXS websites, ensuring event information is accurate, engaging and delivered on time.
Responsibilities
- Managing website and event content
- Build, update and maintain event listings, promotional pages, images and copy across AXS platforms
- Ensure all content is accurate, consistent, on‑brand and aligned with SEO best practice
- Quality checks and content delivery
- Carry out regular checks to ensure pages, links and content work as expected
- Ensure updates are completed correctly, documented clearly and shared with the right teams
- Supporting events and on‑sales
- Support Client Services Managers with event builds, on‑sales and ongoing event management
- Assist with preparing events for on sale, including checking timings, links and configurations
- Cross‑team collaboration and issue resolution
- Work closely with Marketing, Content, Fulfilment and other teams to support a great customer experience
- Help investigate issues, identify root causes, elevate where needed and support timely resolution
Qualifications
- Experience working in a fast‑paced team environment
- Knowledge of event ticket sales, ticketing technology or the live events industry
- Experience using a web content management system
- Strong administration skills with excellent attention to detail
- Ability to build positive working relationships with stakeholders at all levels
Location
This role is based in our London Head Office near London Bridge station. We work 3 days in the office (Tues‑Thu) and 2 days from home (Monday and Friday). We also offer flexible start and end times and welcome flexible working conversations.
EEO Statement
We are committed to fostering a diverse and inclusive workforce. We believe in equality of opportunity for all and our approach to recruitment and selection is fair, open and based purely on merit. Applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. If you require reasonable adjustments in any recruitment process with us, please make us aware. We know that diverse teams make the strongest teams. That's why we actively encourage people from all backgrounds, experiences and perspectives to apply.
Client Services Assistant – CMS (Promoter) - 12 month fixed term contract in Wall employer: myGwork - LGBTQ+ Business Community
Join our dynamic team as a Client Services Assistant in our London Head Office, where we prioritise a collaborative and inclusive work culture. With flexible working arrangements and a commitment to employee growth, we offer a supportive environment that values your contributions while ensuring you have the tools to succeed in the fast-paced live events industry.
Contact Details:
myGwork - LGBTQ+ Business Community Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Client Services Assistant – CMS (Promoter) - 12 month fixed term contract in Wall
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you tailor your responses and show that you're genuinely interested in being part of the team.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable with common questions. The more you practice, the more confident you'll feel when it’s your turn in the hot seat.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can go a long way in leaving a positive impression. Plus, it shows your enthusiasm for the role and keeps you on their radar.
We think you need these skills to ace Client Services Assistant – CMS (Promoter) - 12 month fixed term contract in Wall
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Client Services Assistant role. Highlight your experience with web content management systems and any relevant skills that align with the job description. We want to see how you fit into our team!
Showcase Your Attention to Detail:Since this role requires a keen eye for accuracy, include examples in your application that demonstrate your attention to detail. Whether it’s managing event listings or ensuring content is on-brand, we love to see how you’ve nailed it in the past!
Highlight Team Collaboration:We value teamwork at StudySmarter, so don’t forget to mention your experience working with different teams. Share stories about how you’ve collaborated with marketing or other departments to enhance customer experiences. It’s all about building those positive relationships!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at myGwork - LGBTQ+ Business Community
✨Know Your Content Management Systems
Familiarise yourself with web content management systems, especially those relevant to the role. Be ready to discuss your experience with them and how you've used them to manage event listings or promotional pages in the past.
✨Showcase Your Attention to Detail
Prepare examples that highlight your strong administration skills and attention to detail. Discuss how you’ve ensured accuracy in content delivery and quality checks in previous roles, as this is crucial for maintaining brand consistency.
✨Demonstrate Team Collaboration Skills
Think of instances where you’ve worked closely with different teams to resolve issues or enhance customer experiences. Be prepared to share how you built positive relationships with stakeholders and contributed to successful outcomes.
✨Understand the Live Events Industry
Brush up on your knowledge of event ticket sales and the live events industry. Being able to speak confidently about current trends or challenges in the sector will show your genuine interest and understanding of the role.
