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- Tasks: As a Service Desk Advisor, you'll handle customer calls and resolve incidents efficiently.
- Company: Join VodafoneThree, a leading inclusive employer committed to connecting communities and driving progress.
- Benefits: Enjoy remote work, competitive salary, bonuses, up to 28 days off, and personalised benefits.
- Other info: We encourage unique candidates to apply, regardless of whether they meet every requirement.
- Why this job: Be part of a team that values diversity and makes a real impact on connectivity across the UK.
- Qualifications: Experience in customer service, strong communication skills, and basic knowledge of IP networking are preferred.
The predicted salary is between 22626 - 22626 ÂŁ per year.
This job is with VodafoneThree, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
Location:
Homebased
Salary:
Excellent basic salary plus bonus and Vodafone benefits
Working Hours:
Full time 37.5 hours per week – Monday to Sunday – 07:00 – 19:00
Homebased
Our homebased working means you\’ll work from home almost all the time and come together on certain occasions during the year to be creative, collaborative and simply connect. Our \\\”Office in a Box\\\” home working kit will provide you with everything you need, no matter where you are.
Who We Are
We\’re here to build a network the UK can count on – one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online – we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future\’s being built – today.
We\’re creating more than the UK\’s best network. We\’re helping close the digital divide, empower communities and drive meaningful progress.
We believe that everyone should feel they belong. Whoever you are and whatever your story, there\’s space for you here. We\’re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves.
You\’ll join a team that genuinely cares – about each other, about our customers, and about the future we\’re building. From day one, you\’ll be welcomed, valued and encouraged to bring your whole self to work.
Why VodafoneThree
Join us and you\’ll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last.
We\’re not just expanding connectivity; we\’re reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country.
You\’ll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you\’ll be helping to build a future that works better for everyone.
We move at pace, because what we\’re building matters – and we\’re learning as we go. We\’re proud of the progress we\’ve made, but we\’re just getting started.
Be part of our Business UK function, a team that are revolutionising how customers use technology and connectivity. With our extensive range of products and services, we help all kinds of organisations – from small, local businesses to multi-national corporations – unlocking the potential of new technologies, including 5G, AI and the Internet of Things (IoT).
What You\’ll Do
Our goal is to make sure VodafoneThree business customers get the best possible experience whenever they contact the Service Desk. We\’re here to provide quick, efficient support and aim to resolve queries at the very first point of contact 24 hours a day, 7 days a week. We act as the main connection point between our customers and VodafoneThree, and we\’re committed to minimising any impact to their business by providing prompt, reliable assistance every time they reach out.
- You will be responsible for keeping customers updated throughout the entire incident journey, making sure all communication is timely, relevant, and genuinely helpful-always in line with the SLAs we\’ve agreed with our clients.
- You will validate, repair, track and drive all tickets in line with agreed quality measures.
- You will be focused on Continuous Service Improvement by spotting opportunities to streamline processes and close support gaps
- Your aim is to enhance the customer experience, reduce escalations, and boost client NPS-all while working in line with ISO standards
- You will be working collaboratively within the Service Desk and across all support teams and suppliers, while following ISO9001 and ISO27001 guidelines to ensure consistent, high quality service.
Who You Are
- You are customer centric and effective communicator who always focuses on delivering clear, supportive, and positive interactions.
- You can consistently deliver strong, high quality results even in a fast paced, constantly changing environment, while staying focused and organised.
- You have excellent written and verbal communication skills
- You can work confidently as part of a team and build positive, effective relationships with others.
- You have a proactive, solutions‑focused approach to resolving issues.
- An understanding of the principals of ITIL is useful, but not essential
Worried that you don\’t meet all the desired criteria exactly?
We know that everyone is unique, with multiple aspects to their identity and different experiences behind them. We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you\’re excited about this role but your experience doesn\’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.
What We Offer
We care about our people\’s success by offering great pay, bonuses, up to 28 days off plus bank holidays, and paid time for charity work. You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more. We help with your career through our amazing learning tools and top-notch parental leave policies.
Need to Know
We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.
If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website ) for guidance.
We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. We know many candidates use AI to fine-tune their CVs or prepare for interviews, but what we really care about is your unique experiences and achievements.
During the interview, we want you to rely on your own knowledge and skills to show us who you really are-your personality, creativity, and abilities. Above all, we\’re looking for authenticity and can\’t wait to get to know the real you.
#VodafoneThree
VodafoneThree - Service Desk Advisor employer: myGwork - LGBTQ+ Business Community
Contact Detail:
myGwork - LGBTQ+ Business Community Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land VodafoneThree - Service Desk Advisor
✨Tip Number 1
Familiarise yourself with VodafoneThree's values and mission. Understanding their commitment to inclusivity and community engagement will help you align your responses during the interview, showcasing how your personal values resonate with theirs.
✨Tip Number 2
Brush up on your customer service skills, particularly in handling technical queries. Since you'll be dealing with a variety of sectors, being able to demonstrate your ability to communicate complex information simply will set you apart.
✨Tip Number 3
Prepare examples from your past experiences that highlight your problem-solving abilities. Be ready to discuss specific incidents where you successfully resolved customer issues, as this will illustrate your capability to manage expectations and drive incident resolution.
✨Tip Number 4
Research common issues faced in the telecommunications industry, especially related to customer service. Being knowledgeable about these challenges will allow you to engage in meaningful discussions during your interview, demonstrating your proactive approach.
We think you need these skills to ace VodafoneThree - Service Desk Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience and skills that align with the role of a Service Desk Advisor. Use keywords from the job description to demonstrate your fit for the position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of VodafoneThree's mission. Mention specific experiences that illustrate your ability to handle customer incidents effectively.
Highlight Communication Skills: Since the role requires clear communication with both technical and non-technical stakeholders, provide examples in your application that demonstrate your strong interpersonal skills and ability to convey complex information simply.
Show Enthusiasm for Inclusion: VodafoneThree values diversity and inclusion. In your application, express your commitment to creating an inclusive workplace and how your unique background or experiences can contribute to this environment.
How to prepare for a job interview at myGwork - LGBTQ+ Business Community
✨Show Your Customer Service Skills
Since the role is all about customer interaction, be prepared to discuss your previous experiences in customer service. Highlight specific situations where you successfully resolved issues or improved customer satisfaction.
✨Communicate Clearly and Confidently
Practice conveying complex information in simple terms. During the interview, demonstrate your ability to communicate effectively with both technical and non-technical stakeholders, as this is crucial for the Service Desk Advisor role.
✨Demonstrate Problem-Solving Abilities
Be ready to share examples of how you've handled challenging situations in the past. Discuss your analytical skills and how you've used them to identify problems and implement solutions, especially in a customer service context.
✨Embrace Authenticity
VodafoneThree values authenticity, so be yourself during the interview. Share your unique experiences and perspectives, and don't hesitate to express your passion for inclusivity and community engagement, which aligns with their company culture.