VodafoneThree - Customer Success Advisor in Stoke-on-Trent

VodafoneThree - Customer Success Advisor

VodafoneThree is a leading telecommunications provider committed to inclusive employment. We are part of the myGwork LGBTQ+ Business Community, celebrating diversity in all its forms. This role is based in Stoke with a hybrid working model.

Location and Hours

Location: Stoke + (Hybrid)
Working hours: Full time 37.5 hours per week – Monday to Friday
Salary: Excellent basic salary plus bonus and Vodafone benefits

Why VodafoneThree

We are building a network that connects people, places, and potential. Our hybrid working approach allows flexibility, and we focus on closing the digital divide, empowering communities, and driving progress. We champion an inclusive work environment where everyone can thrive.

What You’ll Do

• Manage inbound and outbound customer calls to identify opportunities to build and retain customer business.
• Support account management of the VodafoneThree Business customer base and identify new revenue opportunities within the base through leads.
• Ensure customer needs and VodafoneThree goals are met, driving NPS improvement through end‑to‑end customer experience.

Who You Are

• A passion for technology and digitisation.
• A positive attitude and willingness to embrace change.
• Strong interpersonal and communication skills, appetite for continuous learning.
• Organised with the ability to prioritise tasks.
• Excellent written and verbal communication skills.
• Drive and hunger to achieve KPIs.

Other Important Requirements

• Good understanding of how your team collaborates and works with others to accomplish objectives.
• Understanding that the quality and timeliness of work reflects on the team.

What We Offer

Great pay with bonuses, up to 28 days off plus bank holidays, paid time for charity work. Personalise benefits such as discounts, vouchers, pension plan, and more. Our learning tools, top‑notch parental leave policies, and inclusive culture support your career.

Need to Know

We are regulated by the Financial Conduct Authority and all offers of employment are subject to background checks, including DBS and financial checks. Reasonable adjustments are available; refer to our accessibility section.

During the interview, we look for authenticity and real experiences. We use AI in parts of our business to enhance efficiency, but the real focus is on your unique skills.

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