At a Glance
- Tasks: Be the tech guru for device partners, ensuring top-notch performance and quality.
- Company: Join Virgin Media O₂, a leader in innovation and inclusivity.
- Benefits: Enjoy a fantastic rewards package with extras to support you and your loved ones.
- Other info: Embrace a culture that celebrates diversity and empowers everyone to shine.
- Why this job: Make a real impact in the tech world while working with cutting-edge devices.
- Qualifications: Experience in device technology and strong technical understanding required.
The predicted salary is between 50000 - 65000 € per year.
Key Responsibilities & Accountabilities
- Act as the primary technical owner for assigned OEMs or device partners, accountable for device performance, quality, and in‑life outcomes.
- Manage device testing, certification, and launch readiness for partner devices, ensuring compliance with network, security, and quality standards.
- Oversee device performance in‑life, monitoring KPIs such as call success, data throughput, stability, and customer‑impacting issues.
- Own technical issue management with partners, driving root‑cause analysis, remediation plans, and timely resolution of defects or incidents.
- Coordinate device‑network integration activities, working with RAN, Core, and Service teams to enable features and resolve compatibility issues.
- Support software and firmware governance, including validation of OS updates, security patches, and OEM releases for assigned devices.
- Contribute to technology trials and innovation initiatives, supporting pilots, early device introductions, and adoption of new standards or capabilities.
Requirements
- Experience in device technology, technical account management, or engineering within telecommunications or a closely related connected‑device environment, with clear accountability for end‑to‑end device technology introductions and performance.
- Strong technical understanding of devices, software/firmware, and network capabilities, sufficient to challenge OEMs and internal technical teams.
- Hands‑on experience working with OEMs or external technology partners, driving technology innovation whilst holding them accountable for quality and performance outcomes.
- Ability to analyse technical performance data and translate insight into clear actions, priorities and risk management, articulating threats and opportunities for the P&L.
- Strong coordination and stakeholder management skills, working effectively with Network, Product, Commercial, and Operations teams to deliver multiple complex projects and new technology introductions.
- A passion for learning about new technologies, industries and getting in the mind of our customers.
- Experience working directly with global device OEMs or chipset vendors.
- Exposure to 5G, VoLTE/VoWiFi, eSIM, or emerging device technologies.
- Familiarity with device performance analytics tools or telemetry platforms.
- Understanding of commercial drivers such as returns, cost‑to‑serve, or lifecycle economics.
Benefits
Our goal is to celebrate our people, their lives and everything in‑between. We aim to create a culture that empowers everyone to bring the best versions of themselves to work each and every day. We believe the most inclusive and diverse culture makes for a better business and a brighter world. Working at Virgin Media O₂, you get a bumper reward package bursting with benefits, and loads of extras you can add if you’d like. These are designed to support both you and your loved ones, making sure that you’re covered no matter what life throws your way.
Equal opportunities employer: Virgin Media O₂ is an equal opportunities employer and we are working hard to remove bias and barriers for our people and candidates.
Technical Account Manager - IOS employer: myGwork - LGBTQ+ Business Community
At Virgin Media O₂, we pride ourselves on being an exceptional employer, offering a vibrant work culture that champions inclusivity and diversity. As a Technical Account Manager in the telecommunications sector, you'll benefit from a comprehensive rewards package, ample opportunities for professional growth, and the chance to work with cutting-edge technologies alongside global device partners. Our commitment to empowering employees ensures that you can thrive both personally and professionally in a supportive environment.
Contact Detail:
myGwork - LGBTQ+ Business Community Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Technical Account Manager - IOS
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend events, and connect with people on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Understand their tech stack and be ready to discuss how your experience aligns with their needs. Show them you’re not just another candidate, but someone who genuinely cares about their mission.
✨Tip Number 3
Practice your technical skills! Brush up on relevant technologies and be prepared to demonstrate your knowledge during interviews. Whether it’s discussing device performance metrics or troubleshooting issues, being sharp will set you apart.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive and engaged with our brand. Let’s get you that Technical Account Manager role!
We think you need these skills to ace Technical Account Manager - IOS
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Technical Account Manager role. Highlight your experience with device technology and technical account management, as well as any relevant projects you've worked on that align with our job description.
Showcase Your Technical Skills:We want to see your technical prowess! Include specific examples of how you've managed device performance or worked with OEMs. Mention any hands-on experience you have with emerging technologies like 5G or VoLTE, as this will really catch our eye.
Be Clear and Concise:When writing your application, keep it straightforward. Use bullet points where possible to make your achievements stand out. We appreciate clarity, so avoid jargon unless it's relevant to the role.
Apply Through Our Website:Don't forget to submit your application through our website! This ensures we get all your details in one place and makes it easier for us to review your application. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at myGwork - LGBTQ+ Business Community
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge related to device technology and telecommunications. Be ready to discuss specific devices, software, and network capabilities, as this role requires a strong understanding of these areas.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've managed technical issues in the past. Think about times when you drove root-cause analysis or implemented remediation plans. This will demonstrate your ability to handle challenges effectively.
✨Understand the Bigger Picture
Familiarise yourself with the commercial drivers behind device performance, such as cost-to-serve and lifecycle economics. Being able to articulate how technical decisions impact the business will set you apart from other candidates.
✨Engage with Stakeholders
Be ready to discuss your experience working with various teams like Network, Product, and Operations. Highlight your coordination skills and how you've successfully delivered complex projects, as collaboration is key in this role.
