At a Glance
- Tasks: Be the friendly face of St. James's Place, welcoming visitors and managing calls.
- Company: Join an inclusive employer committed to diversity and community support.
- Benefits: Gain valuable experience in a professional environment with flexible working hours.
- Other info: Work three days a week with opportunities for personal growth.
- Why this job: Make a real impact by providing top-notch service and building relationships.
- Qualifications: Strong communication skills and experience in front of house roles.
The predicted salary is between 12000 - 16000 € per year.
This job is with St. James's Place, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.
The Role
To deliver a professional service, focusing on quality, service and relationships, and be the first point of contact for all visitors to the SJP buildings. Responsible for the handling of inbound calls to SJP's national switchboard, alongside the provision of specific administrative and operational support within the Partnership Directorate.
Who We're Looking For
We are looking for an excellent communicator, a fast learner, with a passion for providing a first class service. You will be highly organised, have excellent attention to detail, with a methodical and logical approach to work.
What You'll Be Doing
- Greet all Visitors, Clients and Partners, providing a professional and welcoming service, looking after visitors until their host arrives and prior to departure.
- Provide a professional switchboard service, re-directing calls as appropriate, collecting accurate messages and management of the voicemail functionality.
- Facilitate corporate meeting room bookings for employees and Partners.
- Ensure any facilities issues are raised in a timely manner and monitored accordingly.
- Coordinate and handle the bookings of visitor parking and electric vehicle charging arrangements alongside granting access into car parks via intercom system.
- Support the wider operations and Wealth Management teams with projects and administrative tasks.
- Where applicable provide on the ground support for events held in our SJP buildings.
- Build and maintain relationships with key stakeholders across the business to support building knowledge to assist the management team and the Partnership with day-to-day queries.
- Develop an awareness of the Partnership Directorate business plan to ensure activity is aligned to delivery against our strategic priorities.
- Develop and review processes and ways of working to improve efficiency and adapt to business needs.
Essential Criteria
- Strong IT capability in Microsoft Office: Word, Excel & PowerPoint.
- Excellent written and verbal communication skills, appropriate to all levels.
- Willingness to make own decisions on prioritising workload and taking responsibility for own tasks.
- Experience in a front of house position.
Working Pattern
Due to the front of house nature of this role, we will require the successful person to be in location 3 days per week with a working pattern of either - 8.30am to 4.30pm, 9am to 5pm - Wednesday, Thursday and Friday.
Part Time - Front of House - Operations Coordinator in St Albans employer: myGwork - LGBTQ+ Business Community
St. James's Place is an exceptional employer that prioritises inclusivity and professional development, making it a fantastic place for individuals seeking meaningful employment. With a strong focus on quality service and relationship-building, employees enjoy a supportive work culture that encourages growth and collaboration, all while being part of a vibrant community that values diversity. Located in a dynamic environment, the role of Front of House Operations Coordinator offers unique opportunities to engage with clients and partners, ensuring a rewarding experience for both staff and visitors alike.
Contact Detail:
myGwork - LGBTQ+ Business Community Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Part Time - Front of House - Operations Coordinator in St Albans
✨Tip Number 1
Network like a pro! Reach out to people in your desired field, especially those connected to St. James's Place. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for the interview by researching the company culture and values. Show them you’re not just a fit for the role, but also for their team. We want to see your passion shine through!
✨Tip Number 3
Practice your communication skills! Since this role is all about first impressions, being articulate and confident will help you stand out. We recommend doing mock interviews with friends or family.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression. It shows you’re keen and professional, which is exactly what they’re looking for.
We think you need these skills to ace Part Time - Front of House - Operations Coordinator in St Albans
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the job description. Highlight your front of house experience and any relevant administrative skills to show us you're the perfect fit!
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about providing first-class service. Share specific examples of how you've excelled in similar roles, and don’t forget to mention your excellent communication skills!
Show Off Your IT Skills:Since strong IT capability is essential, make sure to mention your proficiency in Microsoft Office. If you have any specific achievements or projects where you used these tools effectively, let us know!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at myGwork - LGBTQ+ Business Community
✨Know the Company Inside Out
Before your interview, take some time to research St. James's Place and its values, especially their commitment to inclusivity and the LGBTQ+ community. Understanding their mission will help you align your answers with their goals and show that you're genuinely interested in being part of their team.
✨Showcase Your Communication Skills
As a Front of House Operations Coordinator, excellent communication is key. Prepare examples from your past experiences where you've successfully handled calls or greeted visitors. Practise articulating these scenarios clearly, as this will demonstrate your ability to communicate effectively at all levels.
✨Demonstrate Your Organisational Skills
This role requires a methodical approach to work. Be ready to discuss how you prioritise tasks and manage your time effectively. You might even want to bring a simple example of a system or tool you use to stay organised, which can impress the interviewers.
✨Prepare Questions for Them
Interviews are a two-way street! Think of insightful questions to ask about the team dynamics, the company culture, or specific projects within the Partnership Directorate. This not only shows your interest but also helps you gauge if the company is the right fit for you.
