At a Glance
- Tasks: Connect people by installing and maintaining broadband, TV, and phone services.
- Company: Join Virgin Media O₂, a diverse and inclusive employer.
- Benefits: Earn up to £36,200 with private medical cover and 25 days annual leave.
- Other info: Full training provided with a dedicated mentor for support.
- Why this job: Make a real difference while enjoying a 4-day work week.
- Qualifications: UK driving licence and a passion for helping customers.
The predicted salary is between 29000 - 36200 £ per year.
This job is with Virgin Media O₂, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.
Salary: £29,000 - £36,200 (£4,700 overtime + £2,500 commission).
For this position, you must live in one of the following postcodes: SO14, SO15, SO16, SO17, SO18, SO19, SO22, SO23, SO30, SO31, SO40, SO50, SO51, SO53, SO32, SP1, SP2, SP4, SP5, SP10, SP11, SO20, SO51, SO19, SO52.
You may think that a Field Service Engineer sounds technical, and in part, it is - but this role is so much more than that. It's about connecting people with what matters most. You'll be out and about, travelling to different locations and meeting new people every day. If you want to make a real difference, this is it. No two days are the same. One day, you could be installing cutting‑edge broadband in a customer's home; the next, you're troubleshooting an issue and helping someone get back online and making their day. You'll enjoy the freedom of working outside and get to experience real job progression. And the best part? You'll only be working 4 days out of 7 each week.
No experience? No problem. We'll fully train and support you every step of the way through a detailed onboarding stage when you join. You'll also have a dedicated mentor who will join you on the journey to provide you with ongoing guidance.
What You’ll Do
- Install and maintain broadband, TV, and phone services to customers' homes.
- Quickly resolve technical issues, ensuring customers stay connected to what matters most.
- Provide exceptional service that leaves every customer satisfied and smiling.
- Work independently with the backing of a supportive team, always there to help you deliver your best.
Want to see what it’s all about for yourself? Copy this link into your browser to see a day in the life of our Field Service Engineer: https://youtu.be/9qzPXDobE4g?si=29aAXK0rn7zBz_7C
Who we are
Virgin Media and O2 have come together to offer the best in connectivity, serving over 46 million customers across broadband, mobile, phone, and home services.
The must haves
- A UK manual driving licence.
- Confidence working at heights and outdoors in all weather conditions.
- To live in one of the specified postcodes above.
The other stuff we are looking for
- A problem‑solving mindset and a passion for helping customers.
- A methodical, organised approach to work.
- The ability to be composed and adapt to any situation.
What’s in it for you
- A starting salary of £29,000 with the potential to earn up to £36,200 through on‑target earnings (£4,700 overtime + £2,500 commission).
- Private medical cover through BUPA (including upgrade options to cover loved ones), a healthcare plan, and critical illness insurance.
- Market‑leading maternity, paternity, neonatal, and carers leave policies.
- 25 days of annual leave, UK bank holidays and your birthday off. Plus, the option to buy and sell up to 5 extra days.
- A 4‑day working week – After training, you'll work 37.5 hours across just 4 days (Monday to Saturday), with shifts ranging between 7.5 and 10 hours.
- Up to 10% employer pension contributions and life insurance.
Next steps
Complete our quick online application and video assessment. If successful, chat with one of our friendly recruiters to learn more. Attend an interview with a manager to see if we’re a great match.
We're committed to making our hiring process accessible to everyone. If you need any adjustments, just let us know - we're happy to help. So, if you’re ready for a rewarding career where no two days are the same, apply today.
Field Service Engineer - Southampton and Andover employer: myGwork - LGBTQ+ Business Community
At Virgin Media O₂, we pride ourselves on being an inclusive employer that values diversity and fosters a supportive work culture. As a Field Service Engineer in Southampton and Andover, you'll enjoy a unique work-life balance with a 4-day week, competitive salary, and comprehensive benefits including private medical cover and generous leave policies. With dedicated training and mentorship, we empower our employees to grow and thrive while making meaningful connections with customers every day.
Contact Details:
myGwork - LGBTQ+ Business Community Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Engineer - Southampton and Andover
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Virgin Media O₂. Understand their values and what they stand for. This will help you connect with the interviewer and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Try doing mock interviews with friends or family. Focus on common questions like how you handle customer issues or work independently. The more comfortable you are speaking about your experiences, the better you'll perform in the real deal.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past where you've tackled challenges head-on. Whether it's fixing a tech issue or helping a friend out, these stories can really highlight your ability to adapt and think on your feet.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that keeps you fresh in their minds and shows your enthusiasm for the role.
We think you need these skills to ace Field Service Engineer - Southampton and Andover
Some tips for your application 🫡
Be Yourself:When you're filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show us what makes you unique and how you connect with people.
Tailor Your Application:Make sure to customise your application to highlight your problem-solving skills and customer service experience. We love seeing how you can adapt to different situations, so give us examples that showcase this!
Keep It Clear and Concise:While we appreciate detail, clarity is key! Make sure your application is easy to read and straight to the point. Use bullet points if it helps to break down your experiences and skills.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our company there.
How to prepare for a job interview at myGwork - LGBTQ+ Business Community
✨Know the Role Inside Out
Before your interview, make sure you understand what a Field Service Engineer does at Virgin Media O₂. Familiarise yourself with the tasks involved, like installing broadband and troubleshooting issues. This will help you demonstrate your enthusiasm and readiness to take on the role.
✨Showcase Your Problem-Solving Skills
Since this job requires a problem-solving mindset, prepare examples from your past experiences where you've successfully resolved issues. Whether it's technical problems or customer service challenges, having specific stories ready will show that you can think on your feet.
✨Emphasise Your People Skills
As a Field Service Engineer, you'll be the friendly face of the brand. Highlight your ability to connect with customers and provide exceptional service. Think about times when you've gone above and beyond for someone, and be ready to share those anecdotes.
✨Prepare Questions for Your Interviewer
Interviews are a two-way street! Prepare thoughtful questions about the team, training process, and company culture. This shows you're genuinely interested in the role and helps you determine if it's the right fit for you.
