At a Glance
- Tasks: Be the go-to person for service delivery, managing client relationships and resolving live service issues.
- Company: Join a dynamic team in a leading service management company.
- Benefits: Enjoy competitive pay, flexible working options, and opportunities for professional growth.
- Other info: Thriving environment with a focus on continuous improvement and teamwork.
- Why this job: Make a real difference by improving service delivery and enhancing customer experiences.
- Qualifications: Strong communication skills and experience in service management are essential.
The predicted salary is between 40000 - 50000 € per year.
Location: Telford/Worthing
Grade: C1
Job Description
- Act as the single point of contact between Client Service Managers and Delivery Teams, serving as an escalation point for live service issues and owning all existing and new services.
- Manage customer relationships, including preparation for business events, forecasting and improvement initiatives.
- Ensure team financial forecasts are managed regularly and that actuals are accurately reported as part of the M‑Review cycle with support from PMO.
- Support Incident Management processes and manage communication responses, providing required information to management, technicians and the business.
- Support Major Incident processes and manage communication responses for management and technicians.
- Report uptime and availability of live operational services/infrastructure, manage Service Level Measures and handle associated commercial discussions.
Skills and Experience
- Ability to manage conflicting demands.
- Interface with key third parties and internal functions.
- Support service delivery and service improvements.
- Take ownership of service issues.
- Excellent communicator and stakeholder manager.
- Lead alerting, reporting, and monitoring of live service.
- Report against SLA and KPI’s, produce management information with detailed analysis.
- Outcome-oriented.
- Proactively engage with and lead major incident management when required.
- Lead and assist with continuous service delivery improvement initiatives.
- Confident working in an Agile environment.
Service Delivery Manager employer: myGwork - LGBTQ+ Business Community
As a Service Delivery Manager in Telford/Worthing, you will thrive in a dynamic work culture that prioritises collaboration and innovation. Our commitment to employee growth is evident through continuous training opportunities and a supportive environment that encourages professional development. With a focus on meaningful service delivery and strong customer relationships, we offer a rewarding career path where your contributions directly impact our success.
Contact Detail:
myGwork - LGBTQ+ Business Community Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by practising common questions related to service delivery management. Think about your past experiences and how they relate to the skills mentioned in the job description. We want you to shine when it’s your turn to talk!
✨Tip Number 3
Showcase your problem-solving skills! Be ready to discuss how you've handled service issues in the past. Use specific examples that highlight your ability to manage conflicting demands and lead improvements.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our platform.
We think you need these skills to ace Service Delivery Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Delivery Manager role. Highlight your experience in managing customer relationships and service delivery improvements, as these are key aspects of the job. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role. Mention specific examples of how you've managed conflicting demands or led major incident management in the past. We love seeing your personality come through!
Showcase Your Communication Skills:As a Service Delivery Manager, excellent communication is crucial. In your application, demonstrate your ability to communicate effectively with stakeholders and teams. We want to know how you handle communication during incidents and how you keep everyone informed.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at myGwork - LGBTQ+ Business Community
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Service Delivery Manager. Familiarise yourself with key terms like SLA, KPI, and incident management processes. This will help you speak confidently about how your skills align with the job.
✨Showcase Your Communication Skills
As a Service Delivery Manager, excellent communication is crucial. Prepare examples of how you've effectively managed stakeholder relationships or resolved conflicts in the past. This will demonstrate your ability to handle the demands of the role.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific service delivery challenges. Think of scenarios where you've had to manage conflicting demands or lead a major incident response. Practising these responses will help you articulate your thought process during the interview.
✨Highlight Your Agile Experience
Since the role requires confidence in an Agile environment, be ready to discuss your experience with Agile methodologies. Share examples of how you've contributed to continuous service improvement initiatives and how you adapt to changing priorities.
