At a Glance
- Tasks: Be the friendly face for residents, handling queries and organising fun events.
- Company: Join Yugo, a vibrant LGBTQ+ community-focused employer in Manchester.
- Benefits: Enjoy competitive pay, 5 weeks' leave, wellness days, and social events.
- Other info: This is a full-time, entry-level position with a 3-month fixed term contract.
- Why this job: Dive into a dynamic role where every day brings new challenges and opportunities to connect.
- Qualifications: Great communication skills and a passion for customer service are essential.
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This job is with Yugo, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
Overview
- 40 hours per week
- Monday to Friday with occasional evening/weekend work during peak times
- 3 month fixed term contract
- £12.60 per hour
- Central Manchester
As the Sales & Service Associate, you\'ll be the first port of call for our residents and visitors and use your customer service experience to handle any queries with empathy and professionalism. Not only that, you will play a key role in our sales and marketing plans, keep our student database up to date and use your creative ideas to organise loads of fun and inclusive student events for our residents - there will be lots to keep you busy!
Responsibilities
Here\'s what you\'ll do:
- Provide a friendly and professional customer service to students living in the residences
- Provide an effective first response to customer queries, complaints, issues and incidents (e.g. power and water outages, fire alarm evacuations etc.), resolving, escalating and/or seeking support where necessary
- Get involved in sales and marketing activity in order to ensure the residences are full and all marketing channels have been utilised to their full potential
- Follow and implement all our operating procedures
- Ensure that the safety and welfare of all our residents is always maintained
- Organise and communicate social events for residents
- Along with the day to day activities within your role, you will also be required to manage your health and safety responsibilities as set out in Section 7 of the Health and Safety at Work Etc. Act 1974, where it states that you have a duty to take care of yourself and those around you, by your acts or omissions and to cooperate with your employer on health and safety matters.
Here\'s what you\'ll need:
- Great customer service and communication skills, being able to effectively engage with people at all levels
- Be super personable and have a genuine passion for engaging with people
- Ability to be proactive with strong problem-solving skills
- Be really organised and able to spin lots of plates at once (metaphorical plates!)
- Good working knowledge of MS packages
- Resilience and adaptability, as well as a great cultural diversity awareness
- A preferred qualification and/or willingness to undertake training for Carbon Literacy as our Pillars are a fundamental part of our brand.
- Competitive salary with annual discretionary bonus
- 5 weeks\' annual leave
- Additional \'YuDay\' which is a paid day off every year to spend as you wish to support your wellness journey
- Subsidised Health care & employee assistant program
- Cycle to work scheme.
- Social events and more!
Seniority level
Seniority level
Entry level
Employment type
Employment type
Full-time
Job function
Job function
Sales and Business DevelopmentIndustries
Technology, Information and Internet
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#J-18808-LjbffrService and Sales Assistant in Manchester employer: myGwork - LGBTQ+ Business Community
Yugo is an exceptional employer located in the vibrant heart of Manchester, offering a dynamic work environment where inclusivity and creativity thrive. As a Service and Sales Assistant, you'll enjoy competitive pay, generous annual leave, and unique wellness initiatives like 'YuDay', all while being part of a supportive team dedicated to enhancing the student experience through engaging events and outstanding customer service. With opportunities for personal growth and a commitment to employee well-being, Yugo stands out as a rewarding place to build your career.
Contact Detail:
myGwork - LGBTQ+ Business Community Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Service and Sales Assistant in Manchester
✨Tip Number 1
Familiarise yourself with Yugo's values and mission, especially their commitment to inclusivity. This will help you align your responses during any interviews or conversations, showing that you share their passion for creating a welcoming environment.
✨Tip Number 2
Prepare examples from your past experiences that demonstrate your customer service skills. Think of specific situations where you resolved issues or provided exceptional service, as these stories can make you stand out during discussions.
✨Tip Number 3
Showcase your organisational skills by discussing any relevant experience in managing events or activities. Since the role involves organising social events for residents, having concrete examples will highlight your ability to juggle multiple tasks effectively.
✨Tip Number 4
Demonstrate your adaptability and resilience by preparing to discuss how you've handled challenging situations in the past. This is particularly important in a role that requires quick thinking and problem-solving in a dynamic environment.
We think you need these skills to ace Service and Sales Assistant in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant customer service experience and skills that align with the responsibilities of the Service and Sales Assistant role. Use specific examples to demonstrate your ability to engage with people and handle queries effectively.
Craft a Compelling Cover Letter:Write a cover letter that showcases your enthusiasm for the role and the company. Mention your passion for engaging with diverse communities, as well as any creative ideas you have for organising events or improving customer service.
Highlight Relevant Skills:In your application, emphasise skills such as problem-solving, organisation, and adaptability. Provide examples of how you've successfully managed multiple tasks or resolved customer issues in previous roles.
Show Cultural Awareness:Given the inclusive nature of Yugo and myGwork, it's important to demonstrate your cultural diversity awareness. Mention any experiences or training that reflect your understanding and appreciation of different cultures and communities.
How to prepare for a job interview at myGwork - LGBTQ+ Business Community
✨Show Your Customer Service Skills
As a Service and Sales Assistant, you'll be the first point of contact for residents. Be prepared to share examples of how you've successfully handled customer queries or complaints in the past, demonstrating your empathy and professionalism.
✨Be Personable and Engaging
This role requires a friendly and enthusiastic attitude. Practice your conversational skills and think about how you can make a positive impression during the interview. Remember, they want someone who genuinely enjoys engaging with people.
✨Demonstrate Problem-Solving Abilities
You’ll need to be proactive and resourceful in resolving issues. Prepare to discuss specific situations where you've identified problems and taken initiative to solve them, showcasing your strong problem-solving skills.
✨Highlight Organisational Skills
The job involves juggling multiple tasks, so it's essential to show that you're organised. Share examples of how you've managed various responsibilities effectively in previous roles, emphasising your ability to keep everything running smoothly.
