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- Tasks: Manage Front of House, ensuring a welcoming experience for patients and visitors.
- Company: HCA Healthcare is a leading provider of private healthcare, committed to inclusivity.
- Benefits: Enjoy 25 days holiday, private healthcare, pension contributions, and discounts with major retailers.
- Why this job: Join a supportive team in a brand new clinic, making a real impact on patient care.
- Qualifications: Previous reception experience in healthcare and a friendly attitude are essential.
- Other info: Flexible working arrangements available to support your needs.
The predicted salary is between 27000 - 28500 £ per year.
Join to apply for the Senior Receptionist – Bournemouth role at myGwork – LGBTQ+ Business Community
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Join to apply for the Senior Receptionist – Bournemouth role at myGwork – LGBTQ+ Business Community
This job is with HCA Healthcare, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
Role: Senior Receptionist
Location: Bournemouth
Full Time: 40 hours per week
Contract: Permanent 40 hours/week, Monday – Friday
Salary Range: £27,000 to £28,500 depending on experience
We\’re looking for a Senior Receptionist to join our team at our prestigious and brand new private GP clinic is Bournemouth. Please note that you may be required to do some training with our London team – expenses will be paid.
As a Senior Receptionist you will be accountable for management of Front of House within your clinic. You will provide a caring and efficient patient experience from start to finish, constantly delivering high quality customer care to both internal and external clients.
This is a fabulous opportunity for you to work in a wonderful location as part of our friendly and supportive Primary Care team.
What You\’ll Do
- Welcome all patients, visitors and staff to the Front of House area, providing information and dealing with enquiries in a friendly and professional manner at all times
- Book appointments correctly and accurately for all type of appointments requested face to face or for follow up appointments
- Accurately register and update of patient details on the relevant practice management systems
- Working collaboratively with the GPs, Technicians, Patient Navigator & Resource Management
- Line manage Reception staff at your site, ensuring continual development, coaching and training is delivered
What You\’ll Bring
- Good general level of education
- Computer literate
- Previous reception experience is essential, ideally within healthcare
- Previous people management experiment desirable
- Proven ability to work flexibly and accurately with changing priorities and deliver a confidential and high-quality customer-focused service.
- A friendly \”can-do\” attitude
Why HCA UK?
Originally founded over 50 years ago by Dr Thomas Frist, HCA has gone on to become one of the world\’s leading healthcare providers. In the UK, we\’re one of the largest providers of privately funded healthcare and have invested over £500 million in the latest treatments, technology, techniques, medication and facilities. Being part of a large multisite, established healthcare group we can offer you unrivalled opportunities for career progression through internal and external courses, as well as working conditions that prioritise both your mental and physical wellbeing.
Benefits
We believe that by caring for our employees, we empower them to provide exceptional care for our patients. That\’s why we offer a host of flexible benefits that reflect the invaluable contribution they make every day. As a Senior Receptionist you\’ll be eligible for:
- 25 days holiday each year (plus bank holidays) increasing with service, with option to buy or sell leave to suit you
- Private Healthcare Insurance for treatment at our leading hospitals
- Private pension contribution which increases with length of service
- Season Ticket Loan and Cycle to Work scheme
- Group Life Assurance from day one
- Critical illness cover
- Enhanced Maternity and Paternity pay
- Corporate staff discount for all facilities including Maternity packages at The Portland
- Comprehensive range of flexible health, protection and lifestyle benefits to suit you
- Discounts with over 800 major retailers
Diversity and Inclusion
Patients first. Colleagues always. That\’s the guiding philosophy behind our approach to Diversity, Equity, Inclusion and Belonging. We believe healthcare is built on a foundation of inclusion, compassion and respect for our patients and for each other. By working together with our colleagues we\’re creating a truly inclusive environment, where individual differences are celebrated and everyone can achieve their potential.
We believe everyone should feel comfortable to bring their full self to work and be afforded the same opportunities. That\’s why we\’re happy to discuss flexible working arrangements to suit your needs as well as offer reasonable adjustments throughout our recruitment process, and in the workplace, to anyone that needs them.
Seniority level
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Seniority level
Mid-Senior level
Employment type
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Employment type
Full-time
Job function
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Job function
Administrative
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Industries
Hospitals and Health Care
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Senior Receptionist - Bournemouth employer: myGwork - LGBTQ+ Business Community
Contact Detail:
myGwork - LGBTQ+ Business Community Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Receptionist - Bournemouth
✨Tip Number 1
Familiarise yourself with HCA Healthcare's values and mission. Understanding their commitment to diversity, equity, and inclusion will help you align your responses during interviews and demonstrate that you're a good cultural fit for the team.
✨Tip Number 2
Highlight your previous reception experience, especially in healthcare settings. Be prepared to discuss specific examples of how you've managed front-of-house operations and provided exceptional customer service in similar roles.
✨Tip Number 3
Showcase your people management skills. Since the role involves line managing reception staff, be ready to share experiences where you've successfully coached or developed team members, emphasising your leadership style.
✨Tip Number 4
Prepare questions about the training process with the London team. This shows your eagerness to learn and adapt, which is crucial for a Senior Receptionist role, and demonstrates your proactive approach to professional development.
We think you need these skills to ace Senior Receptionist - Bournemouth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in reception roles and customer service. Emphasise any previous work in healthcare settings and your ability to manage a team.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for providing excellent patient care. Mention specific skills that align with the job description, such as your ability to handle enquiries professionally and your experience with appointment booking.
Highlight Your People Management Skills: Since the role involves line managing reception staff, be sure to include examples of your leadership experience. Discuss how you've developed and coached team members in previous positions.
Showcase Your Flexibility: The job requires adaptability to changing priorities. Provide examples in your application of how you've successfully managed multiple tasks or adapted to new challenges in past roles.
How to prepare for a job interview at myGwork - LGBTQ+ Business Community
✨Showcase Your Customer Service Skills
As a Senior Receptionist, you'll be the first point of contact for patients and visitors. Highlight your previous experience in customer service, especially in healthcare settings, and share specific examples of how you've handled challenging situations with a friendly and professional approach.
✨Demonstrate Team Collaboration
This role requires working closely with GPs and other staff members. Be prepared to discuss how you have successfully collaborated with colleagues in the past, focusing on your ability to support and lead a team while ensuring a smooth operation at the Front of House.
✨Emphasise Flexibility and Adaptability
The job description mentions the need to work flexibly with changing priorities. Share instances where you've had to adapt quickly to new situations or challenges, showcasing your ability to maintain high-quality service under pressure.
✨Research HCA Healthcare's Values
Understanding the company's commitment to diversity, inclusion, and patient care is crucial. Familiarise yourself with HCA Healthcare's values and be ready to discuss how your personal values align with theirs, particularly regarding creating an inclusive environment for both patients and colleagues.
