At a Glance
- Tasks: Resolve customer enquiries and sell tickets while providing top-notch service.
- Company: Join a dynamic team at AXS, a leader in customer experience.
- Benefits: Flexible part-time hours, supportive team environment, and growth opportunities.
- Other info: Diverse and inclusive workplace that values every individual.
- Why this job: Make a real difference in customer interactions and develop your skills.
- Qualifications: Experience in customer service, strong problem-solving skills, and a passion for helping others.
The predicted salary is between 24000 - 30000 £ per year.
Responsibilities
- Resolve customer enquiries and sell tickets for AXS and its clients.
- Provide a professional customer experience through all contact channels – telephone, email, social media, and live chat.
- Play a key role in ensuring the overall quality of customer interactions in the contact centre by focusing on channel quality management, training and development of other advisors, and handling escalated customer enquiries.
- Provide general day‑to‑day support to the contact centre team.
Qualifications
- Proven experience in a contact centre environment with a focus on customer service and quality management.
- Good interpersonal skills, able to interact professionally with customers and team members.
- Excellent problem‑solving and decision‑making abilities.
- Supervisory skills, including the ability to mentor and train advisors.
- Proficiency in customer service software and tools.
- Target‑driven, self‑motivated, and proactive.
Location and Working Hours
This role is based part‑time in the Birmingham office near Birmingham International Airport and the NEC. You will work 5 days out of 7 and need to be able to work weekends.
Equal Opportunity Statement
We are committed to fostering a diverse and inclusive workforce. We believe in equality of opportunity for all and our approach to recruitment and selection is fair, open and based purely on merit. Applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. If you require reasonable adjustments in any recruitment process with us, please let us know.
Senior Customer Advisor employer: myGwork - LGBTQ+ Business Community
At AXS, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values diversity and inclusion. Our Birmingham office provides a supportive environment where you can thrive, with opportunities for professional growth through training and mentorship. Join us to be part of a dynamic team dedicated to delivering outstanding customer experiences while enjoying the benefits of working in a prime location near Birmingham International Airport and the NEC.
Contact Details:
myGwork - LGBTQ+ Business Community Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Senior Customer Advisor
✨Tip Number 1
Get to know the company! Research AXS and its values, so you can tailor your approach during interviews. Show us that you’re not just another candidate, but someone who genuinely cares about what we do.
✨Tip Number 2
Practice your customer service skills! Think of real-life scenarios where you’ve resolved issues or provided excellent service. We want to hear those stories, so be ready to share them in your interviews.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re serious about joining our team.
We think you need these skills to ace Senior Customer Advisor
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in customer service and quality management. We want to see how your skills match the responsibilities of the Senior Customer Advisor role!
Show Off Your Interpersonal Skills:In your application, give examples of how you've successfully interacted with customers and team members. We love seeing those good interpersonal skills in action, so don’t hold back!
Highlight Problem-Solving Abilities:Share specific instances where you’ve tackled customer issues effectively. We’re looking for those excellent problem-solving and decision-making abilities that will shine through in your written application.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and keep everything organised. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at myGwork - LGBTQ+ Business Community
✨Know Your Customer Service Stuff
Make sure you brush up on your customer service skills and experiences. Be ready to share specific examples of how you've resolved customer enquiries in the past, especially in a contact centre environment. This will show that you understand the role and can handle the challenges that come with it.
✨Show Off Your Problem-Solving Skills
Prepare to discuss situations where you've had to think on your feet. Think of a couple of tricky customer interactions you've navigated successfully. Highlight your decision-making process and how you ensured a positive outcome for the customer.
✨Demonstrate Your Team Spirit
Since this role involves mentoring and training other advisors, be ready to talk about your experience in a supervisory capacity. Share how you've supported your team in the past and any strategies you've used to foster a collaborative environment.
✨Be Ready for Role-Play Scenarios
Expect some role-play during the interview to assess your customer interaction skills. Practice common scenarios you might face, like handling an escalated enquiry or selling tickets. This will help you feel more confident and showcase your ability to provide a professional customer experience.
