At a Glance
- Tasks: Manage client relationships and lead a high-performing team in claims handling.
- Company: Join RPC, a leading law firm with a collaborative and inclusive culture.
- Benefits: Flexible working options, professional development, and a supportive environment.
- Other info: Opportunity for career growth in a dynamic and supportive workplace.
- Why this job: Make a real impact in the insurance sector while developing your leadership skills.
- Qualifications: Experience in claims management and strong team leadership abilities.
The predicted salary is between 45000 - 55000 € per year.
Role Overview
The Claims Handling Department handles claims on behalf of leading insurers, acting under delegated authority levels for pre-litigated matters from first notification of loss to resolution. The team provides significant value to the wider RPC law firm as an internal client through the provision of referral instructions to act as panel solicitors and is an important aspect of the firm's insurance business and future strategy. The team is based in RPC's Bristol office at Bridgewater House. This role will be based in Bristol, and travel to the London office may be required from time to time.
Responsibilities
- Be responsible for client relationship management, including being a point of contact for general queries arising for clients on the accounts to which you are assigned, delivering feedback and consistently aiming towards an established and collaborative working relationship with insurer clients.
- Create a high performing team, through supervision and mentoring of direct reports.
- Proactively manage the team's files to comply with Service Level Agreements and Key Performance Indicators.
- Ensure quality and integrity of MI captured within the case management system.
- Maintain reporting across an account and liaise with internal administration to deliver reports to Insurers as required.
- Deliver technical training, coaching and support as appropriate to members of the team and wider department.
- Identify trends and escalate risk information to the Head of Claims and insurers where appropriate.
- Build and maintain effective working relationships with all customers and suppliers to ensure defined service levels and expectations are met and exceeded.
- Ensure accurate and consistent operation of the Delegated Authority given by Insurer Clients.
- Ensure that quality assurance standards are achieved, and procedures are adhered to by carrying out regular audits of team members.
- Prepare for and chair periodic meetings with key stakeholders.
Qualifications
- A specialism in claims with technical knowledge and expertise.
- An in-depth working knowledge and up to date understanding of the relevant laws, policies, procedures and practices.
- Recognised as a technical expert in the team, proactively developing and maintaining subject matter expertise which brings value to the department.
- Previous line management experience as a team leader or similar, with the ability to manage team performance and resourcing needs, coaching, and developing people to achieve their full potential.
- Able to develop deep client relationships and adopt a client-centric approach.
- Able to build internal relationships and understand the expertise across the firm so as to help deliver an excellent client service.
- Demonstrate a commercial, committed, and proactive approach, including responding in a timely manner to meet clients' needs and deadlines.
- Proactively evaluate and improve processes, procedures and policies.
- Committed to being part of a supportive, inclusive and collaborative firm culture.
Equality, Diversity and Inclusion
We are committed to providing a supportive, inclusive and collaborative environment. If you need support and adjustments to do your best work, whether that is during recruitment or throughout your time at RPC, we will support you. Flexible working is supported across all roles where possible.
Scheme Manager employer: myGwork - LGBTQ+ Business Community
RPC is an exceptional employer, offering a dynamic work environment in the heart of Bristol that fosters collaboration and inclusivity. With a strong commitment to employee development, we provide ample opportunities for growth through mentoring and technical training, ensuring that our team members thrive both personally and professionally. Our supportive culture, combined with flexible working arrangements, makes RPC a rewarding place to build a meaningful career in the insurance sector.
Contact Detail:
myGwork - LGBTQ+ Business Community Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Scheme Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend events, and engage on platforms like LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. We recommend practising common interview questions and even role-playing with a friend. The more prepared you are, the more confident you'll feel when it’s time to shine!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. We suggest mentioning something specific from the interview to remind them of your great conversation.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it shows you’re genuinely interested in being part of our team!
We think you need these skills to ace Scheme Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Scheme Manager role. Highlight your experience in claims handling and client relationship management, as these are key aspects of the job. We want to see how your skills align with what we're looking for!
Showcase Your Expertise:Don’t shy away from flaunting your technical knowledge and expertise in claims. We’re on the lookout for someone who can demonstrate a deep understanding of relevant laws and practices. Share specific examples that showcase your proficiency!
Highlight Team Leadership Skills:Since this role involves managing a team, make sure to emphasise your previous line management experience. Talk about how you've coached and developed team members in the past. We love seeing candidates who can build high-performing teams!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re keen on joining our collaborative culture at RPC!
How to prepare for a job interview at myGwork - LGBTQ+ Business Community
✨Know Your Claims Inside Out
Make sure you brush up on your claims handling knowledge. Understand the key processes, relevant laws, and any recent changes in the industry. This will not only show your expertise but also demonstrate your commitment to staying updated.
✨Showcase Your Leadership Skills
Since this role involves managing a team, be prepared to discuss your previous line management experiences. Share specific examples of how you've successfully coached and developed team members, and how you’ve created a high-performing environment.
✨Build Client Relationships
Think about how you can demonstrate your ability to build and maintain client relationships. Prepare examples of how you've handled client queries or feedback in the past, and how you’ve ensured a collaborative working relationship with clients.
✨Prepare for Technical Questions
Expect technical questions related to claims management and quality assurance standards. Be ready to discuss how you would ensure compliance with Service Level Agreements and Key Performance Indicators, as well as how you would conduct audits effectively.
