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- Tasks: Assist suite guests with enthusiasm and professionalism, ensuring a memorable experience.
- Company: Join the inclusive team at Rosewood London, a leader in luxury hospitality.
- Benefits: Enjoy 28 days holiday, career development, and complimentary stays worldwide.
- Why this job: Be part of a culture that values heartfelt interactions and genuine relationships.
- Qualifications: Attention to detail, teamwork skills, and a passion for guest service.
- Other info: Dynamic role with opportunities for personal and professional growth.
The predicted salary is between 24000 - 36000 £ per year.
Overview: This job is with Rosewood London, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.
Role: We are currently looking for a Butler to join our team of associates at Rosewood London. Our Butlers are appointed to assist our suites guests with enthusiasm, efficiency and professionalism at all times. This role offers a schedule of 40 hours spread over 5 working days. This role plays an integral part in pursuing Rosewood London’s aim of being the hotel of choice for suite guests.
Responsibilities:
- Effectively prioritising tasks in an engaging, refined and intuitive manner.
- Handling complex guest requests and complaints according to Rosewood London standards.
- Being proactive in managing in advance the arriving and departing guests’ suites, ensuring Special Attention Guests receive a memorable experience.
- Possessing a thorough knowledge of the company philosophy, core values, responsibilities, daily activities of the day and all about the hotel facilities.
- Overseeing our guest needs during their stay helping them with reservations, special requests, rooms, hotel orientation, bag packing and unpacking, laundry, shoe shine etc.
Profile / Qualifications:
- Paying exceptional attention to detail by not compromising on quality standards.
- The ability to work in a team and build relationships with others.
- Being organised and proactive in managing your tasks.
- Having a passion for guest service and taking ownership of the guest experience.
All our associates have the opportunity to live by our guiding philosophy which captures the essence of our culture RELATIONSHIP HOSPITALITY. Heartfelt interactions are our lifeblood. A desire to build genuine, rewarding and lasting relationships with everyone we meet comes naturally to us – it’s our Calling.
Benefits:
- 28 days paid holidays per annum including Bank Holidays
- Company pension scheme and life assurance
- 12 complimentary room nights and F&B discount worldwide
- Career development opportunities
- Free meals on duty
- Season ticket loan
Butler in Romford employer: myGwork - LGBTQ+ Business Community
Contact Detail:
myGwork - LGBTQ+ Business Community Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Butler in Romford
✨Tip Number 1
Get to know the company culture! Before your interview, dive into Rosewood London's values and philosophy. This will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your guest service skills! Think of scenarios where you might need to handle complex requests or complaints. Role-playing these situations can help you feel more confident and prepared for the real deal.
✨Tip Number 3
Show off your attention to detail! During the interview, share examples of how you've gone above and beyond in previous roles. This will demonstrate your commitment to quality and the guest experience.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and serious about joining the Rosewood London family.
We think you need these skills to ace Butler in Romford
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for guest service shine through. We want to see that you’re excited about the role and ready to create memorable experiences for our guests at Rosewood London.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience and skills. We love seeing how your background aligns with our values and the specific responsibilities of the Butler role.
Attention to Detail is Key: As a Butler, attention to detail is crucial. Ensure your application is free from typos and errors. We appreciate candidates who take the time to present their best selves right from the start!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at myGwork - LGBTQ+ Business Community
✨Know Your Stuff
Before the interview, make sure you’re well-versed in Rosewood London's philosophy and values. Familiarise yourself with their approach to guest service and how they prioritise relationships. This will show that you’re genuinely interested in the role and align with their culture.
✨Showcase Your Attention to Detail
As a Butler, attention to detail is key. Prepare examples from your past experiences where you’ve gone above and beyond for guests or clients. Highlight specific situations where your meticulous nature made a difference, as this will resonate well with the interviewers.
✨Practice Proactive Scenarios
Think about common guest requests or complaints and how you would handle them. During the interview, be ready to discuss how you would manage complex situations while maintaining professionalism and efficiency. This will demonstrate your problem-solving skills and readiness for the role.
✨Build Rapport
Remember, relationship hospitality is at the heart of this role. During the interview, engage with your interviewers warmly and authentically. Show that you can build genuine connections, as this is crucial for a Butler at Rosewood London. A friendly demeanour can go a long way!
