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- Tasks: Deliver outstanding customer service and handle transactions in a dynamic betting shop environment.
- Company: Entain is a leading inclusive employer in the sports betting and gaming industry.
- Benefits: Enjoy competitive pay, discounts, healthcare support, and development opportunities.
- Why this job: Join a vibrant team where your passion for sports and customer service can shine.
- Qualifications: Must be 18+, self-motivated, and able to communicate effectively.
- Other info: Flexible working hours with a commitment to work-life balance.
This job is with Entain, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
Sports betting, gaming and interactive entertainment is changing, and we’re leading that change. By putting people first. By placing exciting, engaging and entertaining experiences at more fingertips than ever before. We\’re pulling into pole position by pushing boundaries further. With innovation. With technology. But most importantly, with people like you. Because when you join Entain, it’s your game. So let’s win together.
Do you love sports or have a passion for great customer service? Do you enjoy forming positive relationships? As a Retail Customer Service Manager, you will be an integral part of the Entain family, delivering top customer service and driving standards on a daily basis. In our exciting, dynamic Ladbrokes & Coral betting shops no two days are the same and you’ll have the chance to contribute to a team that wins together and does what’s right by our customers.
Reporting to the Shop Manager you will be part of the Shop team, who will be serving customers and building a rapport to encourage repeat custom.
Are you ready to launch a winning career?
Salary is £13.00 per hour
What You Will Do
- Deliver outstanding customer service.
- Always urging safer gambling.
- Take bets on a wide range of sports and events.
- Process customer transactions including cash handling.
- Help demonstrate our products & betting terminals to customers.
- Handle customer complaints or concerns with empathy and problem-solving skills.
- Work towards defined targets and goals.
- Maintain high shop standards.
- Open or close the shop as needed.
Working patterns
Our shops can be open from Monday to Sunday 8am – 10pm depending on the location. This includes weekends and bank holidays.
Your typical weekly rota will be 20 hours and made up of a blend of long opening shifts (once you’ve completed your training), long closing shifts and shorter evening shifts, and will vary week to week. As a key holder you will be responsible for opening and closing the shop.
At Entain, we believe in the importance of a healthy work-life balance and commit to providing you with your rota at least four weeks in advance.
Qualifications
- You must be 18 years of age or over to work in one of our betting shops.
- Passion for delivering great customer service!
- Do you enjoy building strong relationships and can you communicate effectively?
- Self-motivated and proactive.
- Are you happy to work alone or as part of team?
- Ability to deal with challenging situations in a calm and professional manner.
What We Offer
- Optional overtime subject to availability.
- Pension Scheme and annual ShareSave.
- Discounts with hundreds of retailers through Entain Deals.
- Healthcare and wellbeing support.
- Development opportunities.
And outside of this, you’ll have the chance to turn recognition from leaders and colleagues into amazing prizes. Join a winning team of talented people and be a part of an inclusive and supporting community where everyone is celebrated for being themselves.
Should you need any adjustments or accommodations to the recruitment process, at either application or interview, please contact us.
At Entain, we do what\’s right. It\’s one of our core values and that\’s why we\’re taking the lead when it comes to creating a diverse, equitable and inclusive future – for our people, and the wider global sports betting and gaming sector. However you identify, our ambition is to ensure our people across the globe feel valued, respected and their individuality celebrated.
We comply with all applicable recruitment regulations and employment laws in the jurisdictions where we operate, ensuring ethical and compliant hiring practices globally.
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Retail Customer Service employer: myGwork - LGBTQ+ Business Community
Contact Detail:
myGwork - LGBTQ+ Business Community Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Customer Service
✨Tip Number 1
Familiarise yourself with the sports and betting products that Entain offers. Being knowledgeable about their services will not only help you engage with customers but also demonstrate your passion for the role during interviews.
✨Tip Number 2
Practice your customer service skills by role-playing different scenarios. This will prepare you to handle various customer interactions, including complaints, which is crucial for a Retail Customer Service position.
✨Tip Number 3
Network within the LGBTQ+ community and other relevant groups. Engaging with people who work in similar roles can provide insights into the company culture at Entain and may even lead to referrals.
✨Tip Number 4
Be prepared to discuss your availability and flexibility during the interview. Since the role requires working varied shifts, showing that you can adapt to the shop's needs will make you a more attractive candidate.
We think you need these skills to ace Retail Customer Service
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Retail Customer Service Manager at Entain. Highlight your passion for customer service and any relevant experience in your application.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job description. Emphasise your ability to build relationships, handle customer complaints, and work towards targets.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how you've delivered outstanding customer service in the past and how you can contribute to the team.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at myGwork - LGBTQ+ Business Community
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering outstanding customer service. Share examples of how you've gone above and beyond for customers in the past, as this role is all about building strong relationships.
✨Demonstrate Problem-Solving Skills
Prepare to discuss how you handle challenging situations. Think of specific instances where you've resolved customer complaints with empathy and professionalism, as this will showcase your ability to maintain high standards even under pressure.
✨Familiarise Yourself with the Company
Research Entain and its values, especially their commitment to inclusivity and innovation. Being knowledgeable about the company will help you align your answers with their mission and demonstrate that you're a good fit for their team.
✨Be Ready for Teamwork Questions
Since this role involves working closely with others, be prepared to discuss your experience in team settings. Highlight your ability to collaborate effectively and contribute to a positive team environment, which is crucial for success in a retail setting.
