At a Glance
- Tasks: Deliver exceptional customer service and help customers find the best products.
- Company: Join Virgin Media O2, a leader in connectivity and innovation.
- Benefits: Competitive pay, private medical cover, generous leave, and a great pension scheme.
- Other info: Enjoy tailored training and excellent career growth opportunities.
- Why this job: Be part of a supportive team and make meaningful connections with customers.
- Qualifications: Confidence, communication skills, and a passion for great service.
The predicted salary is between 27900 - 27900 £ per year.
Location: York
Salary: Competitive + Fantastic Benefits
Overview
As a Retail Advisor, you will be part of a team that delivers exceptional customer service, helping people discover the products and services that suit them best. At Virgin Media O2, we are not just about keeping people connected; we are about making every interaction meaningful.
Responsibilities
- Welcoming customers with a friendly, approachable attitude.
- Building rapport to understand their needs and recommending tailored solutions.
- Showcasing our innovative products and meeting performance goals.
- Helping to maintain an inviting and organised store environment.
Must-Haves
- Confidence, communication skills, and a passion for delivering great service.
- Resilience and motivation to achieve individual and team goals.
- Flexibility to adapt to different shifts and customer demands.
- An open mind, ready to learn and grow in a fast-paced retail setting.
Other Desired Qualities
- A genuine interest in technology and how it can make life better.
- Previous experience in retail, sales, or customer service (though not essential).
- A proactive attitude and team spirit to thrive in a collaborative environment.
Benefits
We will set you up for success with a supportive team and exceptional tailored training: a 4‑day (30‑hour) induction within the first two weeks of your start date.
Competitive hourly rate of £13.45, with potential to earn more through our accreditation programme.
Private medical cover through BUPA, including upgrade options to cover loved ones, a healthcare plan, and critical illness insurance.
Market‑leading maternity, paternity, neonatal, and carers leave policies.
23 days’ annual leave and your birthday off; option to buy and sell up to 5 extra days.
Excellent pension scheme, matching up to 10%.
We also offer a wide range of support, rewards and tools focused on helping you prioritise what really matters.
Retail Advisor, 38hrs 6M FTC, York employer: myGwork - LGBTQ+ Business Community
At Virgin Media O2, we pride ourselves on being an exceptional employer, offering a vibrant work culture in York that prioritises employee growth and well-being. As a Retail Advisor, you will benefit from comprehensive training, competitive pay, and a range of fantastic benefits including private medical cover and generous leave policies, all while working in a supportive team environment that values your contributions and encourages personal development.
Contact Details:
myGwork - LGBTQ+ Business Community Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Retail Advisor, 38hrs 6M FTC, York
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Virgin Media O2. Understanding their values and how they connect with customers will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will help you articulate your thoughts clearly and boost your confidence when discussing your customer service skills and experiences.
✨Tip Number 3
Show off your personality! When you meet the team, let your passion for technology and customer service shine through. Be friendly and approachable, just like you would be with a customer in the store. Remember, they want to see how you’d fit into their team!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you fresh in their minds as they make their decision.
We think you need these skills to ace Retail Advisor, 38hrs 6M FTC, York
Some tips for your application 🫡
Be Yourself:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for customer service and technology.
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Retail Advisor role. Mention specific examples that demonstrate your confidence and communication skills.
Show Enthusiasm:Express your excitement about the opportunity to work with us at Virgin Media O2. Let us know why you’re interested in this role and how you can contribute to our team’s success!
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and get to know you better!
How to prepare for a job interview at myGwork - LGBTQ+ Business Community
✨Know Your Stuff
Before the interview, make sure you’re familiar with Virgin Media O2’s products and services. This will help you showcase your genuine interest in technology and how it can improve lives, which is a key quality they’re looking for.
✨Show Off Your People Skills
As a Retail Advisor, building rapport with customers is crucial. Practice your communication skills by engaging in conversations with friends or family. Think about how you can make every interaction meaningful, just like the company values.
✨Be Ready to Adapt
Flexibility is important in retail. Prepare examples of how you’ve adapted to changing situations in previous roles. This will demonstrate your resilience and motivation to meet both individual and team goals.
✨Bring Your Team Spirit
Since teamwork is essential, think of instances where you’ve collaborated successfully with others. Highlight your proactive attitude and how you contribute to a positive team environment during the interview.
